Xi 'an Hotel (Shenzhen Luohu East Store) Guest Reviews
4.6/5
Very Good
2465 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2465)
Positive reviews(2392)
Reviews with photos/video(472)
Classy environment(236)
Friendly front desk staff(213)
Easy to get around(143)
Large rooms(109)
Convenient parking(57)
Delicious breakfast(44)
Stayed multiple times(30)
Close to metro(28)
Negative reviews(73)
adidasboy81
King Room
Stayed in Aug 2024
Solo travellers
10 reviews
4.2/5
Very Good
Posted on Aug 18, 2024
Room is big and service is good. Just the location is bit far from 東門.if by walk take around 30 mins by taxi around 15 rmb
6/16
Response from Property: Thank you very much for your review, we are also sorry for the far location, sorry for the bad experience. Thank you very much for the comments of international friends, indicating that our room is still OK, and has been recognized by you, but the location is slightly worse, but we are still in the center.
Julia Kovaleva
Executive Double Bed Combination Room
Stayed in Aug 2024
Solo travellers
4 reviews
4.2/5
Very Good
Posted on Aug 20, 2024
Compared to the most of hotels in China this Hotel is fresh and has nice design. Staff at the checking desk is nice even though no one speaks English at all. Right next to hotel Starbucks and Macdonalds, also plenty of Chinese cafes, massages, Dongmen street is in walking distance.
Overall experience is not bad even though in the first night I wasn’t able to sleep because of neighbors from the floor above were making noises for all night. And rooms are not soundproof.
Thanks to Trip.com team for helping me resolve this situation, customer support is just fantastic! so next day hotel apologized and gave me a new room, with a nicer view and quiet. Also big thanks to the manager of hotel 胡经理 for being such big professional, they gave me refund for that sleepless night and changed the room. So overall experience was good.
Response from Property: Thank you very much for staying in our hotel. We sincerely apologize to you and thank you for your comments. Thank you very much for your approval. If the five-star reviews are good, manager Hu will be even happier ~ ~ I wish you a happy life ~ ~
Guest User
Xi'An Goddess Room
Stayed in Aug 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
Room is new and big. Spacious with a big toilet.
Response from Property: Dear god/Goddess: Hello! See your comments and recognition of us, Small Hope Heart is very happy! Like the summer wind, like the rain in June, like the clear sky, like Tiffany Blue's Lake, the heart is very warm, your satisfaction and support let Xiaoxi more efforts to show better service, to your every journey has a home warmth, small hope on the Xi Bank Hotel Shenzhen Luohu East Gate flagship store is always waiting for your arrival and small hope has a wonderful encounter, small hope again I wish you a happy life! Have a nice day!
旅遊達人諸君
King Room
Stayed in Jul 2024
Travel with friends
29 reviews
5.0/5
Outstanding
Posted on Jul 24, 2024
Very good very nice good service ,
Clean n tidy
MBD
King Room
Stayed in Jul 2023
Business travellers
11 reviews
4.2/5
Very Good
Posted on Aug 4, 2023
great location, smooth seamless check-in. The decor color theme is pleasant, as was the layout of the room, comfort and amenities. Nice and functional lobby with attentive staff. Breakfast is an added bonus if chosen at time of booking , although simple it does the trick if you need a little something. Overall, would definitely stay again and relatively central enough location.
Response from Property: Dear God/Goddess: Hello! Thank you for staying and sharing! As long as you are satisfied, we will be happy no matter how hard we work! Welcome to stay again! ! Looking forward to your next five-star praise!
Guest User
King Room
Stayed in Oct 2023
Couples
12 reviews
3.2/5
Posted on Dec 7, 2023
Clean enough but a little bit old , location is not very nice , early no place for shopping nearby.
Response from Property: Dear God/Goddess: Thank you for choosing Xiaoxi! The hotel attaches great importance to cleanliness and room hygiene, and relevant hotel departments will strengthen training for hotel employees. We look forward to seeing you and your family again and let us provide you with a wonderful holiday environment.
Sue sue
Stayed in Jun 2023
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Jun 11, 2023
Very good 100分👍🏻👍🏻👍🏻
Anonymous User
King Room
Stayed in Aug 2023
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Aug 21, 2023
Good service attitude.The room is clean and sanitary! I will come to stay next time.
Anonymous User
Deluxe Twin Room
Stayed in May 2023
Family
8 reviews
5.0/5
Outstanding
Posted on May 26, 2023
"I stayed at the 希岸酒店(羅湖東門站)for a business trip and was thoroughly impressed by the level of service and comfort provided by the hotel. Checking in was a breeze and the staff at the front desk were incredibly helpful and friendly. The room itself was spacious and well-appointed, with a comfortable bed and modern amenities such as a flat-screen TV and free Wi-Fi. The bathroom was also very clean and well-maintained. I particularly enjoyed the hotel's location, which was just a short walk from the metro station and numerous local attractions. Overall, I would highly recommend the 希岸酒店(羅湖東門站)to anyone looking for a comfortable and convenient place to stay in Shenzhen."
Response from Property: Thank you for taking time out of your busy schedule to evaluate the hotel and look forward to your visit again.
KC
King Room
Stayed in Mar 2024
Family
61 reviews
3.0/5
Posted on Mar 12, 2024
Normal hotel, little bit dirty
Nishitkumar
Deluxe Twin Room
Stayed in Mar 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Mar 31, 2024
Good experience
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Jul 6, 2024
Very good
Pichednorrased
Stayed in May 2023
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on May 8, 2023
Good location, good service, clean room.
Response from Property: Thank you very much for your evaluation of the hotel. I look forward to your next visit and wish you a happy life.
traveleranahit
King Room
Stayed in Nov 2023
Couples
19 reviews
4.2/5
Very Good
Posted on Jan 31, 2024
Not bad
Guest User
King Room
Stayed in Oct 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Oct 30, 2024
There is a piano at the door, which is very artistic; the lounge booth is very convenient for private chat, and there is a small robot for contactless delivery
The foreman is very enthusiastic. It is inconvenient for me to take my ID card from the suitcase. He helped me very considerately and told me other ways
The room is simple and clean, with a smart toilet, and the bed is very soft. It is very comfortable to sleep. The deep sleep mode and the thoughtful night light are well received. I will stay here again on my next business trip