This is my second trip to Gankeng and I chose a Hakka hotel to match the theme of the place.
The check-in place is in a very tall hotel next to the museum, with the ultimate scenery.
The room is large, the wet and dry bathrooms are separated, there is a bathtub, there are no windows in the room, only glass walls
The outer corridor is always curtained to maintain privacy. After taking a shower in the evening, there are
Flooding occurred, and when the door was opened, the entire bathroom was flooded.
After notifying the hotel, only one lady was sent to the scene to take photos. The lady said that the maintenance department staff would be notified to come for repairs, without specifying the time.
We asked the hotel to change rooms, and the front desk clerk said it was OK, but the guest needed to go to the front desk in person to get the key.
When we moved to the new room, there was a strong smell of smoke, Xiaoqiang's body was found in different places, and the cleaning was very poor. We only took a shower in the new room and then returned to our original room.
To sum up: it should be caused by long-term disrepair, insufficient cleaning, and lack of manpower at the front desk at night. Such an incident caused inconvenience to passengers. From the beginning to the end, the hotel did not express any response to the incident, not even a word of apology. I will never patronize a hotel managed by OCT again.
Original TextTranslation provided by Google