Violet_YO
September 17, 2023
A friend came to Shenzhen for a business trip. Thinking that it was close to her destination, she booked this hotel for her. I really didn’t expect that I would be thrown into the grandma’s house. When I checked in that night, the man at the front desk was rude the whole time. If you don't want to go to work, you just asked for leave. Why should you be rude to the guests? After checking in for a long time, I went up to look at the room. In addition to dust and marks, the light button fell out and the decorative ***** under the sink fell off. I went down and asked him to change rooms, but he wouldn't change them. He kept asking you why, why, why, if I had nothing to do, would I ask you to change rooms? ! ! When I asked him, he didn't know anything. He just said that there was no room, and he wouldn't let me change. The service attitude was very bad. After repeatedly confirming with him that there was no room, we thought we would just stay for one night. As a result, I went up and turned on the faucet, but there was no water at all. This could really be more outrageous! Later, the cleaning aunt communicated with him for a long time before reluctantly changing our room (this star is given to the aunt). When she went down to change the key card, her face was so dark that we owed him 8 million. Same! ! The next morning, my friend told the new front desk lady about this before going out. She was very nice, promised to upgrade the room for free, and clearly gave my friend the room number to choose. Because I was in a hurry to go out, I thought I would come back later and change. As a result, I met the male receptionist again when I came back. His usual black face and tough attitude refused to change, and even after a long period of communication, it was ineffective. There was a fat girl at the front desk that night, and the two of them were chatting happily. Why, they were unhappy that their paid date was interrupted, right? ! As I was at work, I thought it was the boss's son who came down to experience grassroots life. To work in the service industry, you must have the consciousness to work in the service industry. If you don't want to work, you can take leave, but I paid for the accommodation. Why should I bear your shame! If you don't like this small amount of money, then don't set the room price so low. Since you are a guest after entering the door, please show your expertise. If you don't pass the pre-job training, please trouble the hotel to rebuild it. Don't screw up the hotel. ! ! !
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