Anonymous User
September 7, 2023
When I opened the quilt, I found that there were many hairs on the sheets. It was obvious that the cleaning was not in place. I called the front desk and waited for a long time before a staff member came up. Their attitude was very cold and they said they could just change the sheets. It was quite late at that time, around 11 o'clock at night. I was very tired and wanted to go to bed early, so I wanted to ask if I could change to a room of the same type (I had previously seen on the app that there were 3 rooms of the same type left), but the staff told me no. The room was available, and I explained that I saw on the app that there was still room left. Then the staff said that I could change rooms, but I would have to pay for the extra cleaning service for this room, and they said so categorically. If a room is not cleaned, it is a work error. As a guest, do you still have to pay for the hotel's work mistake? ? ? This is the most incomprehensible, and the service attitude is so bad that it almost makes a quarrel. In the end, I thought it was too late and needed to go to bed early, so I asked them to change the bed sheets and quilt covers. The sheets were all yellow... The front desk clerk also reluctantly changed the bed sheets and quilt covers...
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