Guest User
December 9, 2023
This is the worst hotel I have ever stayed in in my life. I would rather lose the whole night's room fee than check out. 1. As soon as I entered the hotel lobby, there were gloomy lights, a murderous front desk lady, and an unwelcoming attitude. , seems to be to turn away guests thousands of miles away. 2. When I entered the room, the decoration was dilapidated and the sheets were yellowish. More importantly, in the whole building, I only saw the light in my room. Am I the only one in the world so stupid? I immediately packed my luggage and prepared to check out. 3. When I arrived at the hotel front desk, I told them that I was not satisfied with the room and asked to check out. The hotel front desk said that I could check out as long as Ctrip agreed. I called Ctrip and Ctrip said that they would help communicate with the hotel. Then I went to the front desk again to communicate and was told that Ask the manager for permission to check out. 4. Here comes the point. I swear this is the most unqualified hotel manager I have ever seen. I called him and immediately heard a mahjong sound on the phone. During the entire communication process, the mahjong sound kept coming and going. I told the other party why I was afraid to check out because I only had one room in the hotel and the environment was bad. Manager Liu just said, "You can't check out. I guarantee your safety." Finally, he said, "The hotel is safe. Just trust me." What to check out? Aren't you ***? ’ What a ***, I have never heard of a hotel manager who can communicate with guests like this. Before I could finish speaking, the other party had already hung up the phone and continued playing mahjong. I could only silently hand the key back to the front desk and leave alone. I would not dare to stay in such a hotel to my death. With such front desk and manager, I was even afraid for my life.
Later, Ctrip communicated with the hotel many times about check-out. The hotel kept delaying the check-out because the manager was not at work, and finally responded directly that no refund could be made. I am writing this so that more customers will stop cheating on hotels like this. The Bali Hotel is a hotel that will not make you happy once you visit.
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