Somerset Grandview Shenzhen Reviews
Somerset Grandview Shenzhen
No.5 Xinsha Road, Futian District, Shenzhen, Guangdong, 518048, ChinaView Hotel Details
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Somerset Grandview Shenzhen Guest Reviews
4.4/5
619 reviews
Verified reviewsLocation4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(619)
Positive reviews(602)
Reviews with photos/video(102)
Large rooms(74)
Friendly front desk staff(60)
Many amenities(29)
Near shopping area(22)
Perfect for families(16)
Convenient for shopping(16)
Stayed multiple times(15)
Strange smell in room(11)
Negative reviews(17)
Rippers
Studio Executive
Stayed in Jan 2025
Solo travellers
15 reviews
Outstanding
Posted on Jan 20, 2025
Second time I have stayed there. Some fool beeping there car horn in the early hours which was annoying but the hotel is nice.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Guest User
Three-Bedroom Premier
Stayed in Oct 2024
Travel with friends
4 reviews
Outstanding
Posted on Oct 11, 2024
The location is superb, just 3 mins to coco park. The room was modern, very clean and spacious with a balcony! Very enjoyable stay!
The reception staff here is EXTREMELY nice and helpful , especially LILY :) when we checkout, we were given two small gifts as memorabilia too! What a sweet surprise!
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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G
Three-Bedroom Premier
Stayed in Mar 2025
Travel with friends
1 reviews
Outstanding
Posted on Mar 25, 2025
Excellent stay - staff and service (especially reception) went above and beyond and was the highlight of our stay. We (5ppl) booked a 3 bedroom suite which was spacious, clean, and filled with all the amenities we needed for our weekend stay. Would definitely stay again for another weekend trip or even a longer stay.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Guest User
Studio Premier
Stayed in Mar 2025
Couples
2 reviews
Outstanding
Posted on Mar 23, 2025
Candy and Lily was very helpful during entire stay and in general the hotel is clean and good!!
Response from Property: Jiebao is so happy that you like us! Ascott brand serviced apartments want to give you a unique service experience! Our professionalism and enthusiasm are only for you! I hope you will come back to see Jiebao often!
Guest User
Studio Executive
Stayed in Mar 2025
Business travellers
1 reviews
Amazing
Posted on Mar 15, 2025
Very nice rooms, good location with KFC and shops nearby.
Regular availability of taxi, easy to commute even though not nearby metro.
Thanks to the receptionist for helping us and making our stay smooth
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Zhang
Studio Executive
Stayed in Mar 2025
Family
2 reviews
Outstanding
Posted on Mar 9, 2025
Service is prompt and friendly (special thanks to Charlene) food is awesome and location is central - walking distance to central
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Sue Co
One-Bedroom Executive
Stayed in Mar 2025
Travel with friends
4 reviews
Great
Posted on Mar 3, 2025
Front desk girl was very helpful. Location in residential area. Room was clean and non-smoking but the ventilation had smell of smoke in the evening. Other than that, our stay was very pleasant.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Guest User
Three-Bedroom Premier
Stayed in Mar 2025
Family
1 reviews
Very Good
Posted on Mar 9, 2025
Lily and all staff provided excellent service and the rooms are big and comfortable to stay
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Guest User
Studio Executive
Stayed in Jan 2025
Travel with friends
4 reviews
Posted on Jan 31, 2025
Good for price. The front staffs were very helpful and the room was very sizable. The location wasn't too far from the shopping center.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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G
Studio Executive
Stayed in Dec 2024
Family
1 reviews
Great
Posted on Jan 8, 2025
the service apartment was clean and the room was big. The breakfast was not bad as free breakfast.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Guest User
Studio Premier
Stayed in Jan 2025
Couples
1 reviews
Very Good
Posted on Feb 1, 2025
Clean big rooms , good location near to Futian railway station. Good and helpful staff.
Response from Property: Thank you for your good review of Jiebao. Jiebao’s geographical location is indeed unique. It is very convenient for eating, drinking and having fun. I look forward to your visit again!
Guest User
Studio Executive
Stayed in Feb 2025
Travel with friends
10 reviews
Outstanding
Posted on Mar 11, 2025
Nice, convenient, location to stay, easy to reach after getting off from the MTR
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Jt833
Two-Bedroom Executive
Stayed in Jun 2024
Family
9 reviews
Very Good
Posted on Jun 17, 2024
Book 2 bedroom suite. Room was good, service was good, location was ok. Nothing much around hotel vicinity, walking to coco park mall was about 15 to 20mins.
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Tonda au Japon
Three-Bedroom Premier
Stayed in Feb 2025
Travel with friends
45 reviews
Outstanding
Posted on Mar 12, 2025
Great room, nice location right next to Futian. I would definitely go back!
Response from Property: Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
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Guest User
Studio Executive
Stayed in Sep 2024
Family
35 reviews
Amazing
Posted on Oct 2, 2024
Overall a good stay - if not quite the usual Somerset standard
The room was certainly smaller than the stated 71 square metres, but it was clean. It was cleaned every day. The remote control for the TV and air conditioning did not work properly or was repaired afterwards. The safe did not work either and had to be restored on request.
The breakfast was good and offered a great selection. The staff speak good English at reception and are very helpful.
Due to the minor inconvenience, it was not quite the usual Somerset standard that we appreciate so much.
But all in all it was a successful stay.
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Response from Property: Dear guest, thank you for choosing us as your first accommodation and your opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
Show More
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