Here's a detailed review of my stay:
📍 **Location:**
One of the hotel's best features is its location. It's close to the metro station, and the public beach is about a 5-minute walk away. However, it's often crowded, not a private beach, and lacks any water sports or activities. It's also right next to the Outlet Village, accessible in just 2-3 minutes via a bridge, which is a great perk for shopping enthusiasts.
🏨 **Arrival and Reception:**
The hotel entrance is beautiful and modern, making a great first impression. Upon arrival, the reception area was busy, and unfortunately, we had to carry most of our luggage ourselves. Only one small bag was assisted, while we pushed the rest of our suitcases up to our rooms.
We had booked two rooms and were kindly upgraded to a pool-view room for one of them, while the other remained a mountain view as booked. To be honest, the pool-view room was smaller than the original room we had reserved.
🛏️ **Room:**
The room was modern, elegant, and high-tech, with everything looking brand new. The toilet (excuse the description) was smart, and the hotel provided a Dyson hairdryer and special, high-quality outdoor slippers.
Our room was approximately 50 square meters, making it spacious and comfortable, with two air conditioners providing excellent cooling throughout our stay. The bed and pillows were also very comfortable, ensuring a peaceful sleep.
Sound insulation within the room was excellent, and the integrated sound system with the projector/TV was fantastic with great quality. However, when walking through the corridors, you could hear TVs from some rooms.
🧹 **Cleanliness and Service:**
Unfortunately, the biggest disappointment was on the last night after the typhoon. During room cleaning, they only cleaned the balcony and emptied the trash, while the room floor remained wet, the bed wasn't made, bathroom tissues weren't replaced, towels weren't changed, and basic amenities weren't refilled.
Overall, the service didn't feel like that of a five-star hotel. Most staff members were either busy on their phones or rushing around the restaurant unprofessionally. One surprising incident was when I went for breakfast about 45 minutes before closing, and when I asked for boiled eggs, I was told they weren't available, even though there was still plenty of time before the buffet ended.
On the other hand, I'd like to thank the receptionist who checked us in; he spoke fluent English and was very helpful. I also appreciate the staff member responsible for the WeChat service, who was very quick to respond to all our inquiries throughout our stay.
🍽️ **Breakfast:**
We stayed for 5 days, and the breakfast was the same every day with no notable variety. For us as Muslims, the options were very limited, mostly consisting of toast, eggs, and fruits. I hope they add more options suitable for international guests.
💡 **Facilities:**
* Curtains and lighting are electronically controlled.
* There's a robot for room service deliveries, which was a nice touch.
* Customer service via WeChat is very quick to respond.
* Upon check-in, we received free vouchers for Wish Tower entry, as well as mini-bar drinks.
* The pool operates from 2 PM to 10 PM. I think the opening time is too late, especially for those who want to swim in the morning.
* The pool is about 120 meters long, with a lifeguard present at all times.
* Pool towels are not provided at the pool area; you have to bring them from your room, which I found surprising for a five-star hotel.
* There's a small but functional gym.
* The pool view is more vibrant and appealing than the mountain view.
📶 **Wi-Fi:**
The internet speed was moderate, sufficient for daily use, but not the best.
🛗 **Elevators:**
There are only two elevators, but during our stay, the waiting time wasn't long.
🚿 **Bathroom:**
The toilet has a heated seat feature but lacks an electronic bidet, which I would have expected in a hotel of this caliber.
👕 **Services:**
There's no iron in the room. Instead, there's a laundry room with a steam iron available for use. Frankly, I was surprised that room ironing service wasn't available, especially for a five-star hotel.
🌪️ **During the Typhoon:**
Our stay coincided with a typhoon, and the winds were extremely strong, making the balcony door shake frighteningly. Credit to the hotel for securing the pool area and closing it to prevent items from flying around. However, guests were unfortunately not informed of any instructions or warnings; we discovered this ourselves. I would have appreciated a message or notice to reassure guests and explain safety procedures.
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