Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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Negative reviews(71)
Xiaomanzi
Cozy Queen Room
Date of stay: May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jun 15, 2026
This hotel was a pleasant surprise during our long road trip. The parking area was well-planned and convenient. Our room was clean and quiet, and the pillows were just right, helping us recover from the drive. Betsy and Lino were incredibly friendly and helpful, and the breakfast was fresh and delicious. We left feeling completely refreshed and ready to hit the road again!
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Response from Property: 感謝您的細緻點評!很高興酒店的停車環境、靜謐客房能幫您舒緩旅途疲憊,也感謝對 Betsy、Lino 暖心服務和美味早餐的認可。我們會堅守品質,祝您一路順遂,期待再次相遇!
Guest User
Superior 2-bed Room
Date of stay: May 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Jun 13, 2026
酒店staff melody sammy very helpful nicew hotelq and the romm clean the pillow so comfortable the breakfast so delicious wew have a w happy tripw we will comeback again nice hotel and nicetrip
Response from Property: Dear guest, thank you for your lovely review! We're glad you enjoyed the clean rooms, comfortable pillows and tasty breakfast. It’s our pleasure that Melody and Sammy could offer you great help. We look forward to welcoming you back soon!
Guest User
Cozy 2-bed Room
Date of stay: May 2026
Couple
5 reviews
10/10
Outstanding
Posted on Jun 12, 2026
The room was spacious, and the breakfast was delicious. The location is super convenient, right at Futian Port Hilton. The bathroom has a separate wet and dry area, and the hot water supply is stable – really thoughtful details. My stay today exceeded expectations; it was clean and comfortable overall, making both travel and rest feel very secure. It's especially convenient for往返香港 (round trips to Hong Kong). The bedding was soft and comfortable, and having Starbucks and McDonald's in the building was a big plus. The front desk staff, Yanne, Lucy, and Lino, provided excellent service.
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Response from Property: 感謝您的細緻點評與滿分認可!很高興客房、衞浴等硬件設施以及靜謐環境為您帶來舒適體驗。也由衷感謝對Yanne Lucy lino專業貼心服務的肯定,我們會繼續把控細節、提升品質,期待您下次再來深圳入住!
JamesHE
Cozy Queen Room
Date of stay: May 2026
Business traveller
2 reviews
10/10
Outstanding
Posted on Jun 12, 2026
Facilities: Excellent
Cleanliness: Excellent
Check-in at Hampton by Hilton Futian Port was very convenient.
Service: Excellent, Melody and Sammy were warm and attentive.
Environment: Excellent. There's also a Starbucks and McDonald's on the first floor. I'll definitely stay here again next time.
Service: Excellent
Facilities: Excellent, even the robot is cute!
Original TextTranslated by Google
Response from Property: 感謝您的暖心點評!很高興您認可酒店的設施、衞生與環境,也特別開心 Melody 和 Sammy 的服務能讓您滿意。可愛的機器人也是我們的小亮點,一樓星巴克、麥當勞也能滿足日常所需。期待您再次光臨,我們再會😊
Xingyunbeibei123888
King Superior Deluxe Room
Date of stay: May 2026
Other
1 reviews
10/10
Outstanding
Posted on Jun 11, 2026
First round of Minibar drinks and snacks: Great
Facilities: Great, the hotel room was excellent.
Environment: Fantastic. The lobby also has a Starbucks and McDonald's, both are great. Melody and Lino were very warm and attentive.
In-room espresso drip coffee: I'll definitely come back to stay again.
Service: Excellent, warm and attentive.
First round of Minibar drinks and snacks: Very good.
Original TextTranslated by Google
Response from Property: 感謝您的滿分好評!很高興迷你吧、客房設施、掛耳咖啡都合您口味,大堂星巴克、門口麥當勞也能為您帶來便利。Melody 和 Lino 也很開心得到您的認可,我們會繼續保持品質,期待您再次入住!
Guest User
Cozy Queen Room
Date of stay: May 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Jun 11, 2026
Very satisfied, breakfast was great. Check-in was smooth and the overall experience was good.
Service: Excellent! Melody and Lin provided warm and welcoming service.
Environment: Very good. There's a McDonald's and Starbucks right in the hotel lobby.
Hygiene: Excellent. The room was comfortable, clean, and tidy.
Facilities: The robot service was also a nice and cute touch.
Original TextTranslated by Google
Response from Property: Thank you for your wonderful review! We are delighted that you enjoyed the breakfast, the room environment, and all the facilities. The adorable robot also added to your stay. We appreciate your recognition of Melody and Lino's warm service; we will continue to maintain our high standards and look forward to your next visit!
Guest User
Cozy Queen Room
Date of stay: May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jun 12, 2026
Check-in was a breeze and the room was spotless. Melody and Sammy at the front desk were incredibly warm and attentive. The hotel breakfast was plentiful and delicious. Plus, having a Starbucks and McDonald's on the first floor was super convenient. The pillows were comfy and the linens clean. I'll definitely be staying here again on my next trip.
Original TextTranslated by Google
Response from Property: 感謝您的暖心評價!很高興便捷的入住體驗、潔凈的客房與舒適布草得到您認可。也感謝誇讚 Melody、Sammy 的熱情服務,豐富美味的早餐及周邊配套希望能為您旅途添便利,期待您再次光臨!
Guest User
Cozy 2-bed Room
Date of stay: May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 8, 2026
The room is excellent, the environment is great, and the service attitude is also very good. Plus, you can store your luggage for free at the front desk when visiting Hong Kong.
Original TextTranslated by Google
Response from Property: 感謝好評!很高興各方面都讓您滿意,行李寄存服務希望能為您出行帶來便利,期待再次光臨
Zaiqixidi
Cozy Queen Room
Date of stay: May 2026
Travelling with friends
14 reviews
8.5/10
Very good
Posted on Jun 10, 2026
I was quite unhappy with the bathroom's layout. The toilet, shower, changing area, and mirror are arranged in a square shape. Both the toilet and shower are separated by doors. After showering, you have to open the shower door, then open another door to the toilet to dry yourself, and then go out to change into your pajamas, all while facing a mirror. That's my only complaint. The hotel's breakfast has a great variety and tastes good. The hotel is also directly opposite Futian Port.
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Response from Property: 感謝您真實的反饋與認可!很高興早餐品質和地理位置讓您滿意。對於衞浴動線設計給您帶來不便,我們深表歉意,已記錄您的建議並向上反饋。我們會持續優化細節,也期待您能再次光臨,感受我們的進步。
Guest User
Cozy 2-bed Room
Date of stay: May 2026
Family
10 reviews
10/10
Outstanding
Posted on Jun 8, 2026
This Hampton Inn truly exceeded my expectations! The design is stylish and grand, and the lobby is comfortable and elegant. The rooms are clean and tidy, with excellent soundproofing and great night views. The smart devices are convenient, and the Peter Thomas Roth toiletries feel high-quality. The staff, Lino and Melody, were incredibly attentive and thoughtful, proactively offering local tips and responding promptly to any needs. The breakfast had a wide variety of options and tasted delicious, with fresh made-to-order items. The location is convenient with great amenities nearby, offering excellent value for money. Highly recommended!
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Response from Property: Thank you for your perfect review! We are delighted that the hotel environment, room facilities, and service surprised and delighted you. The high-quality toiletries, smart home devices, and sumptuous breakfast are all testaments to the brand's dedication. We also appreciate your recognition of Lino and Melody's attentive service. With its excellent location and comprehensive amenities, we look forward to serving you again!
Guest User
Cozy Queen Room
Date of stay: May 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Jun 7, 2026
My stay at the Hampton by Hilton Shenzhen Futian Port was excellent! The room was comfortable and bright, and there's a Starbucks in the lobby. Emilia, Yanne, and Betsy at the front desk provided fantastic service – very professional and enthusiastic. They even upgraded my room. The breakfast was delicious with a great variety. I'll definitely be staying here again!
Original TextTranslated by Google
Response from Property: 感謝您的好評!很高興舒適的客房、大堂星巴克以及豐盛早餐得到您喜愛。也特別感謝您認可 Emilia、Yanne 和 Betsy 專業熱情的服務,很高興房型升級能為您帶來驚喜。我們堅守品牌品質,期待您再次光臨!
Guest User
King Superior Deluxe Room
Date of stay: May 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Jun 4, 2026
Highly recommend this brand, it's trustworthy and the location is absolutely superb – just a short walk to the main port. The facilities and amenities are definitely worth a five-star rating. I'll be back next time! It was a fantastic experience; Yanne and Mandy provided excellent service. The breakfast was plentiful, and the room was clean and tidy, making for a very comfortable stay. The breakfast offered a wide variety of choices and tasted delicious. The self-service laundry room also solved a big travel dilemma.
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Response from Property: Dear Guest, thank you sincerely for your five-star review and strong recommendation! We are delighted that the excellent location, clean rooms, varied breakfast options, and self-service laundry facilities met your travel needs. We also appreciate your recognition of Yanne and Mandy's excellent service. We remain committed to our brand's service quality and look forward to your next stay.
Guest User
Cozy 2-bed Room
Date of stay: May 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on Jun 12, 2026
The Hampton by Hilton Shenzhen Futian Port is in a fantastic location. It's just a few minutes' walk to the border crossing, making trips to and from Hong Kong incredibly convenient. The rooms are clean and spacious, the bedding is soft and comfortable, and the breakfast offers a great variety of delicious options. The staff are warm and professional; specifically, Melody and Sammy at the front desk were incredibly friendly and efficient. Highly recommend!
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Response from Property: 感謝您的大力推薦!酒店緊鄰福田口岸,往來出行十分便利。很開心客房、早餐以及 Melody、Sammy 的服務都得到您的肯定,我們會保持初心做好服務,期待您再次入住。
Guest User
Cozy Queen Room
Date of stay: May 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jun 2, 2026
The hotel's location is excellent, right next to the border crossing, which saves a lot of time and effort for Shenzhen-Hong Kong commuters. The room facilities are well-maintained, and the bedding is clean and tidy. The service is professional and meticulous; the front desk staff, Melody and Lino, were warm and attentive, and handled the invoice request very efficiently. The hotel breakfast is fresh and delicious. Definitely worthy of a five-star review, highly recommended.
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Response from Property: Dear Guest, thank you so much for your five-star review! We are delighted that you appreciated our excellent location, rooms, and breakfast. We have already passed on your praise to Melody and Lino. We will continue to strive to provide excellent service and look forward to choosing our hotel again for your trips between Shenzhen and Hong Kong. We wish you a pleasant journey!
Guest User
Cozy Queen Room
Date of stay: Apr 2026
Family
115 reviews
9.0/10
Great
Posted on Jun 10, 2026
Facilities: The hotel is very new and well-maintained.
Environment: The location is great, very close to the border crossing. However, parking spaces are scarce, and you have to go to the parking lot across the street to charge your car, which is a bit inconvenient.
Service: Good.
Hygiene: OK.
Overall, it's highly recommended. The hotel even gave me a free upgrade, so big thumbs up!
Original TextTranslated by Google
6/7
Response from Property: 感謝您的真實點評!很高興酒店嶄新的設施、優越的區位、貼心的服務與免費升級讓您滿意。關於車位及充電不便的問題我們已記錄,會盡力優化改善。整體能得到您的推薦十分榮幸,期待再次相遇!