Romantic Time Homestay Reviews

Response from Property: We followed the standard procedure for paying the deposit for our accommodation, paying through the platform or by scanning a QR code. We discussed the late-night service fee with you the night before, agreeing that it would be free after your positive review, and the deposit would be refunded. The following afternoon, the cleaning lady went to your room twice, but you hadn't checked out. We tried to communicate with you multiple times, but were rudely refused each time. Thank goodness!

Response from Property: Thank you for attaching the actual photos. As you can see from the pictures, the bathroom is spacious, fully equipped with a toilet, water heater, vanity, and washing machine. It's bright and has a window. You booked a special-offer single room, and as we discussed beforehand, you get what you pay for. If you need more quality, you can try booking a party room, which will be much larger and have more amenities.

Response from Property: Thank you for your affirmation, welcome to come again

Response from Property: I received your comment, and the reason you gave for the overtime free cancellation seems a bit strange: 1. You temporarily added several guests that day, with a total of more than ten guests checking in. When you learned that the number of guests could not be met, you temporarily booked other rooms. The guests had already entered the room and asked for a full refund in the afternoon. In addition, some guests used toiletries and bath towels to take a shower. We were informed that a full refund would not be possible after the free cancellation period. 2. Before booking, you repeatedly confirmed online that you wanted a pub-themed homestay, and asked for the decoration to be consistent with the picture of the bar. However, after actually checking in, you had doubts and found some knives in the room. Cocktail shakers, wine glasses, and other glassware are also provided for guests' use. Regarding the issue of smoke, the staff checked the room at noon and found no problem. Perhaps everyone has different levels of acceptance. You mentioned that children may have sensitive noses, so we offered a discount. We also offered to have the room cleaned again, turn on ventilation, or arrange for a separate room for the child to sleep. You didn't accept the idea of ​​adults playing mahjong. During the communication process between the two customer service representatives, you became quite emotional when you learned that we couldn't accommodate your request for a full refund. It's understandable that you blamed us for our service attitude.