I have always preferred the Novotel chain in different countries for its perfect balance of price and quality of service. However, this hotel in Sharm El Sheikh has changed my attitude toward the brand forever. It absolutely does not deserve a 5-star rating; it barely passes for a weak 3-star property.
Let me break it down step-by-step to warn future travelers:
Deception during booking: Be very careful when booking through aggregators. The hotel is split into two parts. You will most likely end up on the second line, meaning you will have to walk a long distance to the beach in the blistering heat across a busy main road.
The grounds and rooms: I was lucky enough to get a renovated room, but to reach it, I had to trek uphill for 15 minutes in the scorching heat every single time. It would be extremely difficult for the elderly or families with young children.
The beach and sea: The beach area is tiny. Right in front of your eyes, there is an endless commotion of boats and water sports — zero relaxation. The reef is still beautiful for now, but with this management, it will completely die out in a year or two.
Food is definitely not 5-star level: There is none of the variety or abundance you would expect from a 5-star hotel. In 4 days, we didn't see a single shrimp or squid — only overcooked, dry fish. Even the ice cream machine was turned on for strictly 2 hours a day.
Discrimination and service: I want to specifically highlight a highly unpleasant and discriminatory situation with the staff that left a terrible aftertaste. The hotel was half-empty, yet they charged me $50 for checking in just 3 hours early. Meanwhile, my Arab colleague was checked in at the exact same time without paying a single cent. This is an absolutely unacceptable, biased approach to guests based on nationality.
Summary: Do not trust the enthusiastic reviews here — it strongly feels like they are written by paid bots. Read the negative reviews instead, because they are the true indicator of reality, as I have learned from my own experience.
Novotel Sharm, you have completely killed my long-standing loyalty to your chain. An absolute disappointment. I highly recommend avoiding this place.