Guest User
February 14, 2024
Very bad, a very bad hotel experience. This five-star hotel really does not deserve this star rating. I returned to my ancestral home in Shaoxing with my family (5 people). I booked 2 rooms, one executive deluxe room on the top floor with extra bed and one deluxe king bed room, for 2 nights. On the first day when I checked in, I said the room was not available yet, so I went out to play and returned to the hotel room 1807 very late. My wife found traces of unknown liquid on the pillow, which was very disgusting, so she immediately called the cleaning customer service to verify and replace it! Then at 12 o'clock in the evening, the water faucet was broken. The children and family were halfway through washing. The water was getting smaller and smaller, and it was still hot, so they couldn't take a bath! ! I went to ask for an explanation early the next morning, and then went out to continue traveling. When I came back in the evening, the customer service said that the extra bed fee would be waived, and the room charge for the second day would be reduced by 200 yuan (400 yuan in total). Later, he went back on his promise and said that the manager did not agree, so he could only waive the extra bed fee and discount the room rate of 200 yuan for a day. When I came back the next night, I found that the pillow in my family's room 1416 was torn! ! Therefore, if the demands cannot be met, we simply choose the Ctrip platform to complain about negative reviews! ! ! Help this five-star hotel improve every aspect of its work! ! ! The pictures are all the evidence, and the hotel should also have records! Please check on the platform! ! !
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