Lavande Hotel（Shaoguan High-speed Railway Station）

Lavande Hotel（Shaoguan High-speed Railway Station） Reviews

Lavande Hotel（Shaoguan High-speed Railway Station）

Shaoguan Comprehensive Passenger Terminal Building, No.35 Shaoguan Avenue, Wujiang District, Shaoguan, Guangdong, ChinaView Hotel Details
Lavande Hotel（Shaoguan High-speed Railway Station）
Lavande Hotel（Shaoguan High-speed Railway Station）Lavande Hotel（Shaoguan High-speed Railway Station）Lavande Hotel（Shaoguan High-speed Railway Station）
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Lavande Hotel（Shaoguan High-speed Railway Station） Guest Reviews

4.8/5
Excellent
2982 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2982)
Positive reviews(2940)
Reviews with photos/video(190)
Friendly front desk staff(367)
Easy to get around(289)
Close to train station(221)
Classy environment(211)
Large rooms(183)
Delicious breakfast(161)
Perfect for business trips(80)
Awesome gym(9)
Negative reviews(42)
Guest User
Deluxe Double room
Stayed in Jan 2023
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Mar 10, 2023
Nice and clean
Response from Property: 客官真是惜字如金啊，哈哈！不過從您的字裡行間小麗依然能夠感受到您對我們的喜愛，
Guest User
Deluxe Double room
Stayed in Mar 2024
Solo travellers
70 reviews
5.0/5
Outstanding
Posted on Apr 10, 2024
The nearest high-end hotel to Shaoguan. There are 6 elevators, 3 of which are in normal operation. The room is spacious, bright, clean and comfortable, with electric curtains, separate wet and dry toilets, hot and sufficient bath water, and pleasant music while bathing. The sheets, quilts and pillows are very comfortable, there is an adjustable table lamp on the table, and the matching chairs are also very comfortable. There are also low round tables and sofas, and carpets in the room. Breakfast is 28 yuan/person, with 10 to 20 varieties, which is very rich. Special thanks to the restaurant and front desk staff for giving me my backpack that I forgot in the restaurant in time, and I like this spirit of honesty and responsibility!
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6/10
Response from Property: True love, you are absolutely true love for Xiaoli! Your sharing is super valuable and the introduction is so comprehensive that even Xiaoli almost feels ashamed hehe! Wow~
Guest User
Deluxe Double room
Stayed in Mar 2024
Business travellers
110 reviews
5.0/5
Outstanding
Posted on Apr 18, 2024
The hotel is right next to the high-speed rail station. It takes about 3 minutes from the post office to the high-speed rail station waiting room. The transportation is extremely convenient. If you are taking a bus or transferring, it is highly recommended. The internal environment and service industry are good. The only disadvantage is that there are not many surrounding facilities.
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Response from Property: Your sharing is very important to other customers. It is because of your willingness to share that more customers have discovered us. Thousands of words are summed up to thank you. We listen to your suggestions with an open mind. Thank you again! ! ! !
Kenakelilinuo
Deluxe Double room
Stayed in Mar 2024
Solo travellers
10 reviews
4.5/5
Great
Posted on Apr 20, 2024
It is very close to the high-speed rail station, which can be seen from the room, and it is very convenient to transfer here. However, there is road construction in front of the hotel, and it is a bit difficult to find the direction when driving into the parking lot, and it takes a long detour.
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Response from Property: Dear, Xiaoli is very sad not to receive your 5-point praise. We will protect your healthy and comfortable living conditions!
darkxiao
Deluxe Double room
Stayed in Mar 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Apr 7, 2024
The facilities are quite new, the room is quite large, and there is background music in the room, which is quite novel. It is clean and sanitary overall, and it is quite comfortable to live in. It deserves a good review.
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Response from Property: My darling is overwhelmed with excitement when I see your recognition of Xiaoli. Good friends are hard to find in high mountains and rivers!
Guest User
Deluxe Double room
Stayed in Feb 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Mar 28, 2024
The room is quite big, the soundproofing is good, the supplies are complete, the bed is very big, you can sleep in it either way
Original TextTranslated by Google
Response from Property: My darling, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your recognition and support of us. We will definitely work harder and do better. Provide better services.
SiuyinziAgibe
Deluxe Double room
Stayed in Feb 2024
Solo travellers
4 reviews
4.0/5
Very Good
Posted on Mar 26, 2024
It was a wonderful experience, with good services and support, good breakfast food, and immediate support if I asked for help. My decision to stay in this hotel was a good one... See you next time
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Response from Property: Ahhhh~ I must have been blinded, because it was not a five-point praise, Xiaoli and everyone were very sad. If you have any suggestions, please leave us a message. We will work hard to do better and give you a 5-point stay experience next time.
Guest User
Deluxe Double room
Stayed in Jan 2024
Travel with friends
16 reviews
5.0/5
Outstanding
Posted on Feb 27, 2024
The front desk service was very friendly, the room was big enough, with panoramic floor-to-ceiling windows, and the mattress was very comfortable to sleep on
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Response from Property: My darling, natural friendliness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in your hotel. Thank you for your careful discovery and sharing. Natural friendliness and sincerity are Xiaoli’s service concept~ Welcome Come back again!
Guest User
Deluxe Double room
Stayed in Jan 2024
Business travellers
9 reviews
5.0/5
Outstanding
Posted on Feb 25, 2024
It's a little noisy next to the high-speed rail station, but overall it's good. I will choose it next time
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Response from Property: Thank you for your kind comments, they are indeed precious to Xiaoli! Bringing you a perfect stay experience has always been Xiaoli's direction, and we look forward to your next visit, waiting for you~~
jamschow
Executive Room (2 Beds)
Stayed in Jan 2024
Business travellers
30 reviews
3.0/5
Posted on Feb 20, 2024
The room is okay, but the shortcomings... 1: The bathroom uses translucent glass, and guests in the bathroom need to avoid it when taking a shower. 2: The attached compensation form causes unnecessary stress to guests.
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Response from Property: Dear customers! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more perfect. Welcome to visit us again.
Meyiaomiao~
Executive Room (2 Beds)
Stayed in Jan 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Feb 17, 2024
The executive twin room is spacious and relatively new without the peculiar smell of old hotels. There is an air purifier in the room which is very friendly to my allergic nose. There is music in the shower room, and it is very pleasant to listen to music while taking a shower.
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Response from Property: True love, you are absolutely true love for Xiaoli! Your sharing is super valuable and the introduction is so comprehensive that even Xiaoli almost feels ashamed hehe! Wow~
Guest User
Deluxe Double room
Stayed in Feb 2024
Business travellers
11 reviews
5.0/5
Outstanding
Posted on Mar 4, 2024
I stay here every time I go on a business trip. The front desk is very welcoming.
Original TextTranslated by Google
Response from Property: My darling, natural friendliness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in your hotel. Thank you for your careful discovery and sharing. Natural friendliness and sincerity are Xiaoli’s service concept~ Welcome Come back again!
Fuwa😎wangyuansheng
Deluxe Twin room
Stayed in Jan 2024
Family
7 reviews
5.0/5
Outstanding
Posted on Feb 18, 2024
Very good hotel, clean, tidy and comfortable, high grade and low price
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Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli!
Guest User
Deluxe Double room
Stayed in Nov 2023
Travel with friends
14 reviews
4.7/5
Amazing
Posted on Dec 28, 2023
I have stayed at Lavande many times because the hotel's cleanliness, service, and other aspects are good, and the rooms are relatively smart. I always choose the cheapest room when booking before, and this time too, but it feels bigger than the previous room and it’s very comfortable to stay in😌 I don’t know if the wifi name has been changed. It is different from what is written on the room card. The hotel needs to pay attention to this. A buffet breakfast for RMB 28 was provided, including cakes, noodles, donuts, fruits, glutinous rice chicken, and soy milk. It was really cold in winter, and the dry steamed items were a bit cold, so you need to pay attention to this.
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6/9
Response from Property: Thumbs up for all the above points~ Dear, Xiaoli, I deeply apologize for the inconvenience caused to you during your stay! Thank you for your comments and suggestions. Your satisfaction is the motivation for our efforts! All the warm and considerate services are designed to make you feel more warmth when you are on the road. However, it is a bit sad that I did not get your 5-point praise. I will definitely give Xiaoli a warm five next time. Points~
Anonymous User
Deluxe Double room
Stayed in Nov 2023
Business travellers
3 reviews
1.0/5
Posted on Dec 17, 2023
The service attitude is very poor. There is a random charge for check-in. There is an extra cleaning fee. What standard does your hotel use to measure and charge this fee? Is it a charging account or a personal WeChat account? Is this the service attitude of Lavande Hotel at Shaoguan High-speed Railway Station? The cleaning is not done well, but an extra 30 yuan cleaning fee is charged? Are you waiting for that 30 yuan to save your life? I don't recommend staying in this hotel when traveling.
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Response from Property: Dear guest: First of all, on behalf of all the staff, I would like to say sorry to you. We are deeply sorry for not leaving you a satisfactory good review. Regarding the 30 yuan cleaning fee you reported, first of all, you checked in at around 5 pm that day, and didn't call the front desk lady until around 10 pm to ask for a change of bed sheets. The front desk lady also asked if you needed to change the bed sheets because of a certain reason of the hotel, but you didn't answer our question directly, just said that you wanted to change the bed sheets. The front desk lady also followed the company's rules and regulations. If you need to change the bed sheets for reasons other than the hotel, you will be charged an additional cleaning fee of 30 yuan. After communicating with you and agreeing with you, the front desk lady added you through the hotel's customer service WeChat, and you agreed to transfer the 30 yuan cleaning fee. Afterwards, you gave us a bad review, and we are deeply sorry for the trouble caused to you by the 30 yuan cleaning fee! Your tolerance and understanding are the encouragement and support for our work! I wish you a happy life!