Hotel de Royce Reviews

A 5 star hotel turned into a 2 star one. The staff are not much interested in work and take a very long time to check in I was not able to connect to WiFi as I don’t have a ID verified number to receive OTP. So I asked the hotel staff if anything can be done about it And the response was a No The cleaner lady was very polite and would even press the lift button for me The hotel is in a great location. Just cross the bridge and you will arrive at the centre of the city I will stay here again when I come considering the low price Overall a mostly pleasant experience

I imagine this would have been a very nice hotel when it opened, but 20 years and 20,000 cigarettes have been pretty rough on the place. Our shower didn't drain, toilet would run endlessly after every flush, and the carpet, walls, and really every other surface is spotted with stains. That being said, linen was clean, bed was comfortable, check in was quick and easy, and the hotel is located a very short, very cheap Didi trip from the main pedestrian street. Would stay again for a couple of nights if need be.

Not good customer service and smoking smell everywhere

The staff were very unfriendly when I could not speak English that really disappointed me. But the balcony was nice of my room

I had an absolutely fantastic experience during my three-night stay at your hotel. The level of service and attention to detail surpassed my expectations. The staff was incredibly friendly, accommodating, and always ready to assist with a smile. The room was luxurious and comfortable, providing a peaceful haven to relax in after a long day of exploring. The amenities were top-notch, and the delicious breakfast spread each morning was a delightful way to start the day. I cannot commend your hotel enough for creating such a memorable and enjoyable experience. I look forward to returning in the future.

Royal View Hotel

The duplex room I booked was spacious and fully equipped, with clean and comfortable bedding. The breakfast was plentiful, and the service was excellent; even when I arrived late, the manager reminded me to get food promptly, which was very thoughtful. Overall, this hotel is one of the better ones in Shaoguan. I suggest improving the management of the charging stations in the parking lot, especially since many gasoline cars occupy the charging stations for extended periods, preventing electric vehicles from charging. This should be improved!

1. The hygiene is terrible. Upon checking into the room, I found cigarette ash everywhere – see picture below. The glass in the bar was covered in dust. 2. The toilet in the bathroom was broken and couldn't be repaired; it's clearly been neglected for a long time. 3. The restaurant management is chaotic. It was crowded during the May Day holiday, and by 9:30 PM, there was practically no food left. I complained to the staff, but they said there were too few staff. 4. Bottled water is charged. When I asked for more than two bottles, they said there would be an extra charge. For a room costing over 400 yuan, this is the first time I've heard of charging for bottled water. 5. The customer service phone is frequently unreachable and no one answers. 6. The room cleaners didn't make the beds or tidy the bedding – this is the first time I've encountered this. The staff later explained they forgot. Speechless. 7. The price on Gaode Maps is cheaper than on Ctrip. In short, it's not suitable for traveling with children or business trips. It's an older hotel, but the management is chaotic. The lobby is five-star, but the rooms are budget hotel standard. Don't come here!

The room was well-equipped, the mattress was perfect for me, the service was attentive, and it was very quiet.

The room was excellent, very grand, and had a vintage feel; it was a very prestigious luxury five-star hotel from over a decade ago. The decor and facilities reflected this vintage atmosphere. The water pressure from the taps was strong and plentiful, and the drains were unclogged and odorless. The location was also excellent, offering views of the century-old Dongjie Street and the Beijiang River. The breakfast wasn't extensive, but it was much better than typical chain hotels, and I was quite full. The receptionist was very polite, and the other staff were also very helpful. The only slightly eerie thing was the presence of a middle-aged man. We went to bed very late last night, and when I woke up groggily, I felt a middle-aged man walk into the door. I tried to call my sister, but couldn't. I wondered if he might be... He started to move, and then I realized he was fighting for control of my body. I felt like I was struggling, kicking, and screaming, but I couldn't make a sound. Later, I got really hungry, so I told him we had fried rice on the table for lunch and we could go eat it. After a while, I realized I could move again, so I got up, immediately turned on the light, and rummaged through my bag, taking out all the amulets inside. My sister asked me what I was doing, but I didn't dare tell her for fear of scaring her. I said it would be easier to sleep if I laid them out. Then I turned on the hallway light, and it took me a long time to fall asleep. I stay in so many hotels every year, but this is the only thing I've never really experienced before. It was so scary. Our room number ended in 26, and I can't say which floor it was. Then I remembered that the hotel didn't have a room with the number 4, so I avoided the possibility of starving to death with room number 24. It was terrifying.

I always choose to stay at this hotel when I visit Shaoguan. My relatives and friends live in this area, so the location is excellent for me. There are plenty of parking spaces, and even during holidays when parking is scarce, the hotel makes special arrangements to solve the parking problem for drivers. I will definitely stay here again next time.

The hotel is easy to find, close to the pedestrian street, and the rooms are spacious, quiet, clean, and tidy. The bathroom has no odor, and the buffet breakfast is plentiful and excellent. Highly recommended.

I stayed during the May Day holiday. After the May Day holiday, the hotel will turn off the central air conditioning. The central air conditioning is only turned on again at night. The hotel has free parking for unlimited access. Breakfast is provided, there is not much variety, only hot drinks are provided. Breakfast will be packed until about 10pm.

I was passing through Shaoguan during the May Day holiday, and with limited hotel options, I booked this one. However, it turned out to be the worst accommodation I've had in recent years. For 600 yuan a night, the room was small, half the lights were broken, and at night, only a table lamp and a spotlight worked, making it extremely dim. I couldn't even see the contents of my suitcase, and there were ink stains on the sheets. When I went to the front desk to inquire about changing rooms, they said they would send someone to check, but then nothing happened, with no apology whatsoever. The elevator and hallways were also filthy and messy.