What initially drew me to this guesthouse online was the picture of its entrance; it looked so cozy and serene. My stay, from check-in to check-out, was absolutely delightful.
It was my first time in Shantou, and since this area is quite old, finding a parking spot was tough. I called the front desk, and a lovely staff member came down to meet us at our parking spot. She was so thoughtful, helping us with our luggage the entire way. After we arrived, she showed us three different rooms. Since it was after the May Day holiday, there weren't many guests, so she offered us a free upgrade. However, we ultimately decided to stick with our original booking, the tatami room.
The room's amenities are top-notch, featuring smart home technology with Xiao Ai (a smart assistant). She responds instantly to commands, so you don't even have to get out of bed to turn off the lights – it's truly fantastic!
This guesthouse provides incredibly attentive service. The aromatherapy scent in the guesthouse was lovely, and the soft background music was a nice touch that I personally appreciated.
They proactively informed us that the KTV downstairs might be noisy and even provided earplugs. Any messages sent to customer service were met with instant replies. At 4 AM, I messaged customer service about hearing singing from the KTV, and they responded immediately and handled the situation very quickly. Their efficiency is truly impressive!
They also prepare your preferred breakfast a day in advance. There's a great variety, and the setting is beautiful, making for a very comfortable stay. The service here surpasses many five-star hotels.
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