Guanshanyue Inn Reviews

The staff was super nice. The location was perfect. The room had carpet and it was not clean, there were many hairs… the place was cosy though.

🤩Positives: View was nice. It looked over the North section of the Old City. Good location. 🤔Improvements: Front lobby: Appeared to be fully staffed by inexperienced interns. No orientation of the facilities (not even in Chinese). We were shown to our room and the staff member simply left. Staff were consistently lounging in the "tea room" and were on their phones and smoking. Staff were not knowledgable about available local tours and services. Courtyard: Dilapedated golf carts, which appeared to be once used for shuttling guests on the cobblestone roads, were left on the front courtyard. Room: Dim not enough lighting. Actual lighting was different from the photo provided. Table legs cracked and loose. Bandages on the door to cover holes. Curtain rod ends broken, rod can easily fall off Dusty window sill, above dresser. Very old fabric sofa, extremely soft. Carpet is old and did not appear to be vacuumed recently. Dirty drinking glasses provided. Smoke detector not flashing, probably not working and to appease smokers. Luggage rack strap torn. No signage to request for the room to be cleaned had to look for staff to notify them. Bathroom: Shower rack broken and moved outside. No ducting connected to the exhaust fan, thus no exhaust. Missing drain cover on bathroom floor. Sliding door is loose and does not fully close. Water pools inside the shower cubicle. Restaurant: No coffee, tea, or water on offer for the complimentary breakfast. Dark, no music, very little atmosphere. Public Area: Hallway dusty and dim. Cigarette smell in the hallways, possibly due to allowing smoking indoors. Guanshanyue 观山悦，You're welcome for the warm tips.

So nice staff,, help me everything to do in Shangri-La. Warm hotel with heater and good bed

The location is within Duke ancient city within walking distance. The room provides amazing views and it comes with smart toilet bowl. The service is slight bad to me. We stayed at 3rd floor and we have to carry the huge luggage all the way up using the steeper wooden stairs in 3300m altitude. Besides, they did not know that we have booked for the days that made me so disappointed as we are told they did not expect to have guests. And the checkin process took us too long to wait. The supper is fine freshly cook by the aunt.

This was the nicest hotel during our China trip start of May 2024. The rooms are spacious, the beds have perfect matrasses, Rooms are heated and have a humidifyer as the air is very dry in Shangri-La. The exterior and interior are ******* style. The staff is super friendly and helpfull. Short walking distance from the main square and streets and 3 minutes walk from the street where to take a taxi. Very quiet at night. First choice in Shangri-la when we make it back.

Did not have a pleasant stay with this accommodation. Front staff was not friendly and welcoming at all, seeming reluctant to assist us with our queries. Room was not cleaned well with dust everywhere and the air con not functioning at all. Thankfully we stayed in the summer so we were not too bothered by it. The shower had a horrible design and water pooled on one side of the shower. Location of the accommodation was conveniently located at the old town but quite a distance from many key attractions. However, there are many accommodations around this area which seems a lot more clean and well maintained. Would advise to seek accommodations that have oxygen supply via air ducts into rooms due to high altitude.

The location is really good.

The location is very convenient and the whole place looks like an old ******* inn. The employees were very friendly and helped us. The room was spacious and traditional. However the reason I won’t give it a 5 star review is because it wasn’t clean enough and the shower door was broken, resulting in a lot of water going out of the shower. I think for the price it ought to be a bit cleaner and well maintained .

Great stay, nice local style. Spacious room and clean. Right downtown old town, close all the great food and commercial area. Service upon check-in and check-out was good.

Great location, friendly staff and beautiful room. The bathroom was really clean but I’m pretty sure the bed had bedbugs which was a bit grim. Overall pretty good though!

We loved the ******* immersion. From the entrance / restaurant / large room! Location was good enough to explore landmarks in the area and is only 10-15 mins Didi ride to the famous monastery as well as Napa Sea. The manager was very helpful and attentive, allowed us to wash and dry our hiking gear. Very “Home” style. The round bed was a little small (so if you’re like me 6’3, you’ll have to sleep literally in the middle or side on). The power also kept resetting after midnight / early morning which was weird but probably for saving power. But for the price and space / traditional top furniture, bathroom heaters etc, definitely 100% recommended and well worth it. We were out most of the time and checked out at 7:30am so didn’t need a view / breakfast etc

I was very happy with the room, the view, the great service and the location. I'd definitely recommend staying here if you want to explore the old town. Room is very nicely furnished.

nice location,clean room.if i will have chance,i will go back again.the food alao good ,fresh and tasty.

We had an amazing stay ! The hotel has an amazing traditional architecture and decoration what makes your experience more profound. The staff is very nice and they help us with everything we needed. The room was very comfortable and also very well designed. The location is great! You can move by foot everywhere in the old town. The breakfast was not very good maybe they can improve that. I fully recommend it!