99inn Selected (Shanghai Hongqiao International Airport Huqingping Road) Reviews

Response from Property: 親愛的客人，很高興我們酒店的位置能為您的行程帶來便利，讓您在午夜抵達虹橋機場後能順利過渡，便捷地前往烏鎮西景區汽車站。希望您在烏鎮的旅程同樣愉快。如果未來您還有出行安排，歡迎您再次入住，我們會一如既往為您提供優質服務，祝您生活愉快，萬事順遂！

Response from Property: 親愛的客人，首先感謝您選擇我們酒店為朋友預訂房間，得知您朋友住得愉快且對工作人員印象良好，我們深感欣慰。不過對於衹給到四顆星，我們也在反思是不是在某些方面還未達到您朋友的期望。我們一直致力於為每一位客人提供五星般的體驗，您能否幫我們瞭解下，具體是哪些地方讓您朋友覺得稍有欠缺呢？無論是房間設施、酒店餐飲，還是其他方面，您的反饋對我們來説無比珍貴，能幫助我們精準改進，爭取下次為您和您的朋友帶來無可挑剔的服務，期待您的回覆，再次感謝您的支持。

Response from Property: 親愛的客人，感謝您對酒店給出 “還可以” 的評價，同時很抱歉房間異味給您帶來了不好的感受。房間有味道確實會影響入住體驗，我們已經將這個問題記錄下來，會安排工作人員全面檢查房間通風系統、清潔情況等，儘快消除異味。希望您下次入住時，能感受到我們的改進，給您提供更舒適的居住環境。再次感謝您的反饋，期待您再次光臨，祝您生活愉快

Response from Property: 尊敬的客人，首先非常感謝您對工作人員樂於助人的肯定，這讓我們深感欣慰。但同時，對於浴室在您入住前未打掃乾淨的情況，我們深表歉意，這嚴重影響了您的入住體驗，是我們工作的重大失誤。我們已將此事記錄並反饋給相關部門，會加強清潔流程的監管與把控，確保此類問題不再發生。希望您能給我們一個彌補的機會，下次入住時感受我們的改變，若您後續還有任何問題，隨時聯繫我們，我們會第一時間為您解決。

Response from Property: Dear guest, I see that you recognize us. I checked the room type you booked and it is the inner window room type. Since the hotel room type is more likely that you did not see it clearly when you placed the order, the front desk is online 24 hours a day. If you are dissatisfied or have good suggestions during check-in, you can tell us. We will definitely deal with it as soon as possible until you are satisfied. Thank you for meeting us and look forward to meeting you next time. I wish you a happy life.

Response from Property: 親愛的客人，收到您如此全面且積極的評價，我們內心滿是歡喜！乾淨整潔的環境、優越的地理位置和齊全的基本設施，一直是我們用心經營的成果，您的認可就是對我們最大的褒獎。“還會再來” 這句話，如同最美的承諾，讓我們滿懷期待。我們隨時歡迎您歸來，我們將持續為您提供優質服務，期待與您再續美好旅程，祝您生活愉快，諸事順遂！

Response from Property: Dear guest, thank you for your recommendation on the distance to Hongqiao Railway Station. Regarding your comment that the hotel has no windows, your order is for a room with inner windows. If you have requirements for windows, you can book a room with a large bed A or a room with a business bed A next time, both of which have outer windows. The hotel is located near Hongqiao Railway Station and the airport, and there are direct buses and subways to the city. Thank you for meeting you for the first time, and I look forward to seeing you again. I hope we can become a family forever and wish you a happy life.

Response from Property: Dear guest, we are sincerely happy to see that you are so satisfied with your stay! Our front desk colleagues have always aimed to make every guest feel cared for, and your recognition is the greatest encouragement to them. We look forward to you stepping into our hotel again and starting another wonderful journey. We are always here to provide you with the same high-quality service as always.