Guest User
February 12, 2024
❌I felt something was wrong when I drove to the parking lot. For a 1k5-per-night room, you need to take stairs from the basement to the lobby. According to the front desk manager, the government basement does not have the right to install an elevator. The problem is that you can staff it. Basement door reception, or improve quality in other ways.
❌As I carried my luggage from the basement to the lobby, the first floor was filled with the smell of oil smoke, the lights were dim, the walls were cracked and in disrepair, and the fake flowers gave off a cheap feel. I was inspired to place an order by the photos in Xiaohongshu. I thought to myself how many filters should be added to restore the photos? The staff can't even wear uniforms, and they can't be seen as service staff at all. Of course, this is not a problem with the staff. The entire hotel management is very poor.
❌It may be that Xipo has raised the level of the B&B in my mind. After I checked in and took the key, the four corners of the plastic sign on the key were seriously worn. It really wouldn’t be like this for any B&B that costs RMB 300 to RMB 400.
❌After checking into the room, the setting was strange, and the two mattresses looked particularly shabby. If the front desk manager said that the B&B was to promote Song Dynasty culture and had scripture copying and other activities, there was no introduction at the time of check-in, which led me to enter the room. Finally, unknown stains on the curtains, cracked tiles, and very misleading fake flowers. As consumers, you are completely being fooled.
❌After looking at the room, I expressed that I didn’t want to stay anymore. I checked out immediately and wanted a full refund. The front desk manager said that no refund could be made. The possible solution was to upgrade to a second bedroom, but the air conditioner in the second bedroom was broken ( I even saw on Ctrip that this room with a broken air conditioner was still being sold for 3,000, which is really ridiculous). Second, they asked the hot spring place to give us a private bath for 1 hour. I completely refused because the sanitary conditions were so poor. I'm not even angry because of the situation, but because I feel really bad about being fooled.
🚫After checking out the room and checking out immediately, I booked back to the Guangfulin Hilton and returned to the comfort zone of the hotel.
I really choose the B&B carefully. I have already complained to Ctrip and 12315. Ctrip customer service said that ota will give a reply tomorrow afternoon, and 12315 said that I have complained to the Qingpu District Consumers Association.
I can't accept this shameful request for 1,000 yuan to be deducted in full. This is not a consumer problem at all. As a B&B that provides accommodation services, you can't do business by forcefully buying and selling. terrible.
I will continue to complain. I don’t know why the Qingpu District Government tolerates the existence of this company that cheats money. It just buys and sells by force, and makes money by forcing people to cheat.
Original TextTranslation provided by Google