No.190 Aite Road, Jiading District, Shanghai, 201803, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Vienna International Hotel Guest Reviews
4.5/5
Good
1055 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(1055)
Positive reviews(999)
Reviews with photos/video(101)
Classy environment(74)
Friendly front desk staff(59)
Easy to get around(53)
Large rooms(46)
Quiet & comfortable(43)
Close to airport(22)
Convenient for shopping(22)
Perfect for business trips(11)
Negative reviews(56)
SouravJain
Superior Double Room
Stayed in May 2024
Solo travellers
66 reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
Nice location, Nice hotel...Rooms are big. Staff also good
Response from Property: Dear guest, thank you for your five stars. Your affirmation is the greatest support for Xiaowei! Xiaowei is honored to receive your full praise. It feels sweeter than tasting honey. Xiaowei will continue to maintain high-quality service. Thank you for sharing this love with everyone. I look forward to your stay again~~
Guest User
Superior Room (2 beds)
Stayed in Aug 2023
Solo travellers
2 reviews
4.5/5
Great
Posted on Aug 19, 2023
A little far outside but only two stops by bus from the subway line 13. Big hotel, comfortable beds and big rooms. Good value for the money.
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Oct 2, 2023
nice .good
Guest User
Discount Double Room
Stayed in Jul 2023
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Jul 31, 2023
very good
Guest User
Superior Room (2 beds)
Stayed in May 2023
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Aug 6, 2023
Very nice
A5513liu
Superior Double Room
Stayed in Oct 2024
Business travellers
2 reviews
0.7/5
Posted on Oct 31, 2024
I booked the wrong date myself, and went to the hotel to check in. The lady who came to work at around 22:30 in the evening had her phone live broadcasting or on a call, and she didn't turn it off during the whole process. She didn't find my order. This was my mistake. I booked the wrong date, and then my ID card was read and found, but the date was wrong and couldn't be processed. The business level of the front desk was too low, and I didn't know the reason. I only found out about the wrong date after contacting Ctrip. After the processing was completed, they didn't remind me of the floor and elevator direction, didn't remind me of the wifi password, and there was no reminder on the room card holder. I had to find and ask completely by myself. Secondly, because I saw that Ctrip said free airport pick-up, I asked the front desk if I could be sent to Hongqiao Station for free. She said yes, and that was it. When I checked out, I asked the gentleman at the front desk and told him that I had to make an appointment one day in advance. However, the lady on duty last night did not explain that she needed to make an appointment in advance. You can see what the lady's service level and service attitude are like. Thirdly, when I entered the room, there was a yellow stain on the outside of the sink, the stains on the overflow outlet of the table were too obvious, and there were water stains on the door. It was very disappointing for the Vienna brand, and I didn't even want to give it 0.5 points
Original TextTranslated by Google
Anonymous User
Discount Double Room
Stayed in Sep 2024
Business travellers
23 reviews
5.0/5
Outstanding
Posted on Sep 14, 2024
Facilities: Very complete
Hygiene: Very clean and tidy
Environment: Very beautiful environment with very good greenery around
Service: Very thoughtful, considerate and meticulous. The staff has a very good attitude.
In summary, this is the first choice for business trips, and it is excellent in all aspects
Original TextTranslated by Google
Guest User
Superior Double Room
Stayed in Sep 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Sep 10, 2024
The hotel room is well decorated, large, clean, and quiet. Especially the front desk clerk Wang Ji is very nice, patient, careful, and has a good service attitude. It is a very good hotel. I will come again next time.
Original TextTranslated by Google
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
Facilities: Complete facilities, but it is recommended that the shower head can be replaced with a new one. It costs little and can greatly improve customer satisfaction.
Hygiene: Very good
Environment: Very good
Service: Very good
Especially it also provides pick-up and drop-off service from Shanghai Hongqiao Railway Station and Hongqiao T2 Terminal, which is very considerate, the driver is very enthusiastic and the service attitude is very good. A wonderful trip to Shanghai. Thank you!
Original TextTranslated by Google
&gongxifacai&
Superior Double Room
Stayed in Jul 2024
Travel with friends
7 reviews
4.1/5
Very Good
Posted on Aug 12, 2024
Hygiene: Good, basically no obvious problems
Environment: The environment is also good, I personally think the higher floors are better
Service: Very good, the front desk staff can provide good service and meet customer needs regardless of which shift 👍🏻
Facilities: The facilities are a bit old, I guess this cannot be compensated by the service
Original TextTranslated by Google
Kathy wang
Discount Double Room
Stayed in Jul 2024
Family
4 reviews
4.0/5
Very Good
Posted on Jul 22, 2024
This time I took my parents to Shanghai for a trip, and chose this hotel because of its convenience. We booked one night and stayed there later. The hotel's hygiene and facilities seemed to have improved a lot compared to before, but the service was not up to standard. I met the supervisor on the floor, and I asked him for two bottles of mineral water. He said that two bottles were provided in the room, and if I wanted more, I would be charged three yuan a bottle. I wondered if they were so stingy to ask for two bottles of mineral water for a room fee of several hundred yuan?
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Vienna International Hotel and for your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing. The hotel will continue to strengthen the service attitude of the service staff and strive to provide every guest with better service. We sincerely welcome you to visit again!
yohoooooo
Superior Double Room
Stayed in Jul 2024
Business travellers
7 reviews
5.0/5
Outstanding
Posted on Oct 12, 2024
Good location, high cost performance, very cheap, at least for workers like me, it is very suitable. I will come again next time. It is a hotel worth recommending. It is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five stars. Your affirmation is the greatest support for Xiaowei! Xiaowei is honored to receive your full praise. It feels sweeter than tasting honey. Xiaowei will continue to maintain high-quality service. Thank you for sharing this love with everyone. I look forward to your stay again~~
Genggeng}
Deluxe Room (2 beds)
Stayed in Jul 2024
Solo travellers
3 reviews
1.0/5
Posted on Jul 6, 2024
I checked in at 3am. I was very sleepy when suddenly the phone rang. I woke up immediately. Then I called the front desk. The front desk asked if it was the takeaway I ordered, but I didn’t. It was like this for about half an hour. Just when I was about to fall asleep, the phone rang again. I was so scared. It was 4am. I didn’t sleep well at all.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Vienna International Hotel and for your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing. The hotel will continue to strengthen the service attitude of the service staff and strive to provide every guest with better service. We sincerely welcome you to visit again!
Guest User
Discount Double Room
Stayed in Jul 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Jul 4, 2024
The service provided by Xiao Qin at the front desk was very good.
Hygiene: The hotel is also very clean
Environment: Beautiful environment
Facilities: Complete facilities
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five stars. Your affirmation is the greatest support for Xiaowei! Xiaowei is honored to receive your full praise. It feels sweeter than tasting honey. Xiaowei will continue to maintain high-quality service. Thank you for sharing this love with everyone. I look forward to your stay again~~
Tongaimin
Discount Double Room
Stayed in Jun 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Jun 29, 2024
Ms. Chen at the front desk provided great service. The hotel environment was also very good. The experience was great.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five stars. Your affirmation is the greatest support for Xiaowei! Xiaowei is honored to receive your full praise. It feels sweeter than tasting honey. Xiaowei will continue to maintain high-quality service. Thank you for sharing this love with everyone. I look forward to your stay again~~