Courtyard by Marriott Shanghai Central

Courtyard by Marriott Shanghai Central Reviews

Courtyard by Marriott Shanghai Central

No. 338 Hengfeng Road, Jing'an District, Shanghai, 200070, ChinaSee Hotel Details
Courtyard by Marriott Shanghai Central
Courtyard by Marriott Shanghai CentralCourtyard by Marriott Shanghai CentralCourtyard by Marriott Shanghai Central
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Reviews from Real Guests

9.1/10
Good
1593 reviews
Verified reviews
Location9.3
Amenities9.0
Service9.0
Cleanliness9.3
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All reviews(1593)
Positive reviews(1542)
Reviews with photos/video(245)
Easy to get around(209)
Delicious breakfast(138)
Close to metro(72)
Perfect for business trips(67)
Clean pool(25)
Great swimming pool(25)
Has rooms for families(18)
Delicious buffet(11)
Negative reviews(51)
Guest User
Family Suite With Sofa Bed
Date of stay: Jun 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Jul 8, 2026
The room was very spacious, the service was great, and the breakfast was delicious. It was definitely big enough for four people. Plus, there was a Disney vending machine downstairs where I bought a souvenir!
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Response from Property: Dear Guest, Thank you for choosing to stay at the Courtyard by Marriott Shanghai Puxi and for your satisfaction with the rooms, service, and breakfast. The hotel offers a wide variety of dining options, allowing you to enjoy excellent value for money without leaving the hotel. We hope you will enjoy your stay again. Your positive feedback is our motivation to improve, and we will strive to provide even better service to ensure your continued satisfaction. Thank you for your patronage, and we look forward to your next visit. General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe Queen Room
Date of stay: May 2026
Business traveller
190 reviews
10/10
Outstanding
Posted on Jun 23, 2026
Courtyard by Marriott Puxi is my top choice for business trips. The location is excellent, making it incredibly convenient for business travel. What I appreciate most is the high standard of service here; the staff are well-trained, and both check-in and check-out are handled very efficiently, with no unnecessary waiting. The room was quiet and the bedding comfortable, which really helped alleviate the fatigue of a business trip. The Executive Lounge service was also excellent; Ivy and Chloe were particularly good, providing superb butler-style service. For business travelers who value efficiency and quality, this is an excellent place to stay.
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Response from Property: Dear Guest, It is a pleasure to see your satisfaction with the hotel's location, and I am especially honored by your high praise for the hotel's service. "People-oriented" is a consistent service principle of the Marriott Group, and every employee of the hotel is dedicated to providing our valued guests with the highest quality service. We look forward to your next visit! General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe Queen Room
Date of stay: May 2026
Business traveller
2 reviews
10/10
Outstanding
Posted on Jun 21, 2026
This hotel is located right in the city center, making it incredibly convenient for getting around. The subway station is just a few minutes' walk away, and there's plenty of shopping nearby. Although the hotel has been open for a while, the facilities are well-maintained. The service is great, and staff members like Ivy are very proactive and enthusiastic. It's a fantastic choice for both business travelers and families, offering excellent value for money.
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Response from Property: Dear Guest, Thank you for choosing to stay at the Courtyard by Marriott Shanghai Puxi and for providing feedback on your stay! We are delighted to see your satisfaction with our hotel's location. Our goal is to provide every guest with comfortable and high-quality service. We will continue to strive to offer you impeccable professional service and attention to detail, making your journey truly unforgettable! We look forward to welcoming you back again! General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe 2-bed Room
Date of stay: May 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jun 19, 2026
The hotel environment is clean and elegant, and the room facilities are complete and well-maintained, making for a very comfortable stay. Nora was very kind and provided attentive and thoughtful service throughout the entire check-in process. This was a great stay.
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Response from Property: Dear Guest, Thank you for choosing to stay at the Courtyard by Marriott Shanghai Puxi and for your satisfaction with the room facilities and services. As a Marriott brand, the hotel is committed to providing refreshing and pleasant service. Your positive feedback is our motivation, and we will strive to provide even better service to ensure your satisfaction. Thank you for your patronage, and we look forward to your next visit. General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe Queen Room
Date of stay: May 2026
Business traveller
43 reviews
10/10
Outstanding
Posted on Jun 25, 2026
I've lost count of how many times I've stayed at this hotel. It's my go-to whenever I'm in Shanghai for work. The location is super convenient, right across from Shanghai Railway Station, so it's a quick walk. Plus, there are plenty of options for food, drinks, and entertainment nearby.
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Response from Property: Dear liuaijua, Thank you for choosing to stay at the Courtyard by Marriott Shanghai Puxi and for providing feedback on your stay! We are delighted to see your satisfaction with the hotel's location. Our goal is to provide every guest with comfortable and high-quality service. We will continue to strive to offer you impeccable professional service and attention to detail, making your journey perfect! We look forward to welcoming you back! General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe 2-bed Room
Date of stay: May 2026
Business traveller
14 reviews
10/10
Outstanding
Posted on Jun 6, 2026
This stay was great! The hotel is located in a bustling downtown area with convenient transportation. The lounge manager, Ivy, provided excellent service. I had a really good experience and will definitely choose to stay here again next time.
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Response from Property: Dear Guest, It is a pleasure to see your satisfaction with the hotel's location, and I am especially honored by your high praise for the hotel's service. "People-oriented" is a consistent service principle of the Marriott Group, and every employee of the hotel is dedicated to providing our valued guests with the highest quality service. We look forward to your next visit! General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe 2-bed Room
Date of stay: Apr 2026
Family
2 reviews
7.0/10
Posted on Jun 3, 2026
The bathroom cleanliness was very upsetting. A lot of mold on the wall of the shower area. We reported it to the hotel but they said nothing they can do at the moment. Breakfast was good, but I would suggest the cooks should wear a mask when preparing the food. Other than that, the services were good.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central and found our service and breakfast were good. Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that the pool area fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Guest User
Deluxe Queen Room
Date of stay: Apr 2026
Solo traveller
5 reviews
2.2/10
Posted on Jun 1, 2026
The hotel was okay. I lost my room card at night and got a replacement, but then two strangers entered my room. The hotel claimed their management wasn't responsible, stating that if you don't explicitly ask to invalidate the old card when getting a new one at the front desk, they assume you don't want it invalidated. There was no apology either.
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Response from Property: Dear Guest, Thank you very much for your feedback. We sincerely apologize for any inconvenience caused by your stay not meeting your expectations. We take your feedback very seriously and have conducted an internal investigation and are actively following up on improvements. We will also use this incident as a case study in staff training to prevent similar occurrences from happening again. Thank you for your patronage, and we look forward to your next visit. General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe 2-bed Room
Date of stay: Apr 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on May 18, 2026
The hotel has a fantastic environment and offers a great stay. The room was clean, hygienic, and cozily decorated. The floor-to-ceiling windows provided a beautiful and relaxing view. I'll definitely choose this hotel again next time I visit Shanghai.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for your perfect score review of Courtyard by Marriott Shanghai Puxi! Your trust and high praise of the Marriott brand are truly an honor! Providing convenient and high-quality service to every guest is the goal of every Marriott employee. Thank you again for your stay! General Manager, Courtyard by Marriott Shanghai Puxi
Anonymous User
Premier Deluxe Queen Room
Date of stay: Apr 2026
Business traveller
23 reviews
10/10
Outstanding
Posted on May 16, 2026
The hotel's location is super convenient for getting around, with multiple subway and bus lines nearby. It's easy to go anywhere from here. The rooms are comfortable, and as a Marriott property, the quality is guaranteed.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at the Courtyard by Marriott Shanghai Puxi and for providing feedback on your stay! We are delighted to see your satisfaction with our hotel's location. Our goal is to provide every guest with comfortable and high-quality service. We will continue to strive to offer you impeccable professional service and attention to detail, making your journey truly unforgettable! We look forward to welcoming you back again! General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe Queen Room
Date of stay: Mar 2026
Family
2 reviews
10/10
Outstanding
Posted on Apr 4, 2026
The hotel's location is super convenient, it's clean and hygienic, and the service is very professional. I'd also recommend the breakfast buffet; it has a great variety, especially the noodle soup I had for three days straight – so many toppings, I never got tired of it. It's very close to the subway station and easy to find. It's just two stops on foot to the Shanghai Natural History Museum, which was a comfortable walk on a cooler day. The Shanghai Natural History Museum is a real gem; my 6-year-old loves animals and had a fantastic time exploring it. I'll definitely choose this hotel again next time I'm in Shanghai.
Original TextTranslated by Google
Response from Property: Dear Guest, It is a pleasure to see your satisfaction with the hotel's location, and I am especially honored by your high praise for the hotel's service. "People-oriented" is a consistent service principle of the Marriott Group, and every employee of the hotel is dedicated to providing our valued guests with the highest quality service. We look forward to your next visit! General Manager, Courtyard by Marriott Shanghai Puxi
Dave Tai Yong
Deluxe Queen Room
Date of stay: Feb 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on May 7, 2026
Service is good, only one point, they dont allow wearing of in room slippers to breakfast area..? Why so.?
Response from Property: Dear Dave Tai Yong,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Guest User
Deluxe Queen Room
Date of stay: Feb 2026
Solo traveller
17 reviews
10/10
Outstanding
Posted on Mar 9, 2026
Top-notch facilities, both hardware and software! Excellent service! Fantastic breakfast! Prime location!
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for your perfect score review of Courtyard by Marriott Shanghai Puxi! Your trust and high praise of the Marriott brand are truly an honor! Providing convenient and high-quality service to every guest is the goal of every Marriott employee. Thank you again for your stay! General Manager, Courtyard by Marriott Shanghai Puxi
Guest User
Deluxe Queen Room
Date of stay: Feb 2026
Business traveller
6 reviews
8.5/10
Very good
Posted on Mar 31, 2026
Nice clean good hotel with not so bad location. It is acceptable for business trips.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
SuixinerxingLIAO
Deluxe 2-bed Room
Date of stay: Jan 2026
Family
14 reviews
10/10
Outstanding
Posted on Mar 1, 2026
Excellent 👍. I'll definitely stay at Courtyard by Marriott Shanghai Central again when I'm back in Shanghai. The location is superb with a bus stop right outside and a subway station nearby, making it super convenient to get anywhere. The service from all departments was outstanding, hats off to them! 👍
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Response from Property: Dear LIAO, It is a pleasure to see your satisfaction with the hotel's location, and I am especially honored by your high praise for the hotel's service. "People-oriented" is a consistent service principle of the Marriott Group, and every employee of the hotel is dedicated to providing our distinguished guests with the highest quality service. We look forward to your next visit! General Manager, Courtyard by Marriott Shanghai Puxi