Two words: HORRIBLE! We booked two rooms and requested them to be on the same floor. At 3 PM, they only gave us one room, claiming there were no other rooms available on that floor. It turned out to be the very last room at the end of the hall. We immediately went to the front desk and explained that we didn't want the last room and would prefer another one, even on a different floor. Surprisingly, they instantly switched us to a middle room on the *same* floor (clearly, two rooms could have been arranged on the same floor all along). When we came back at 10 PM to get the second room, they gave us *another* last room. We ended up having to hassle them again in the middle of the night to switch rooms (our preference not to have a last room was clearly stated to the *same* front desk staff twice, yet they assigned us one twice). The worst part was the [expletive] who said, 'That's what you get when you book through your channel.' (One room was booked by a friend, and I booked the other through Ctrip myself as we planned to bring our baby and nanny). I don't understand what's wrong with my booking channel. 🙂 Finally, once we got into the room, the shower had menstrual bloodstains... and the sink area was disgustingly dirty. At breakfast, the chopsticks were mismatched and broken wooden ones that could splinter your mouth! For anyone thinking of booking, AVOID The PuLi Hotel and Spa Shanghai!
Original TextTranslation provided by Google
