Tiancheng Hotel

The front desk service was excellent. The two gentlemen at the front desk when we checked in on the 5th and 7th were great. The room was clean.

The room was great, and the location is super convenient. The price is very affordable, making it excellent value for money in Shanghai. Facilities: Well-equipped Hygiene: Clean Environment: Good Service: Very good

When checking in, the front desk mentioned the room was a bit small, and indeed, it was clear it was one of the irregularly shaped rooms at the very end of the hall. However, the room itself was deep enough that it didn't feel uncomfortable at all. The view from the window was also fantastic, and the cleanliness and facilities were top-notch. It's truly incredible value for money!

The front desk staff were excellent overall. Xiao Xue at the front desk was especially welcoming during check-in, and she thoughtfully reminded me about fraud prevention tips. The check-in process was very quick. The room was clean and tidy, and the housekeeping staff were exceptionally friendly. Highly recommended!

The bathroom in the room had an odor, the air conditioning wasn't cooling, and the room temperature was too high. The hallway was actually more comfortable than the room.

This is the most frustrating hotel I've ever stayed at in Shanghai, even worse than the small guesthouses I've been to recently in Tibet. If you're driving or taking a taxi from the city center, prepare to spend half an hour on the last 3 kilometers before reaching the hotel, because that road is as congested as Chang'an Avenue. When you finally get to the hotel to check in, two elderly Shanghainese ladies will earnestly reject all your requests and ideas, citing 'group guests' as the reason. F***, am I not a guest just because I'm an individual traveler? When you go to use the toilet, you'll find the water level in the bowl is just one centimeter from your butt – a real 'deep water bomb'! Enjoy that experience. Then you want to take a shower and discover the showerhead angle can't be adjusted. It's set at such a small angle that you have to stick to the wall to shower. If you turn around or move, you'll either hit the switch or get tangled in the hose. How exciting! This angle adjustment could be fixed with just an extra 5 RMB for an adjustable holder. But 5 RMB? That's a lot, they can't bear to spend it. And the breakfast is absolutely terrible: plain congee, bread, and a bowl of six wontons – worse than what you'd get at a chain hotel. The problem is, even the 'group guests' don't come to eat this breakfast, either because they're not allowed or there are no group guests at all. You can't get directly to the 19th-floor front desk from the parking lot. You have to take the freight elevator that handles trash for the entire building. There's even a security guard inside who presses the elevator buttons for you, but he won't help with your luggage. Is his job to prevent me, a non-disabled person, from pressing the button myself? Once you exit the elevator, you'll be subjected to the scrutinizing gaze of those elderly Shanghainese ladies, as if they're evaluating a potential son-in-law, and then they'll decide what level of service to offer you based on whether you're a foreigner. If you're an individual traveler, forget it, this place isn't for you. Unless you're Iron Man, this truly cannot be a four-star hotel.

The hygiene is quite good, and the service is excellent. It's conveniently located right across from Sun Moonlight Center.

The only downsides were that the room lighting was quite dim and food delivery wasn't allowed upstairs. Everything else was pretty good.

Great location, very convenient surroundings. The room was spacious, clean, and comfortable. Excellent value for money!