Kyriad Marvelous Hotel ( Shanghai International tourist resort pudong airport) Reviews
Kyriad Marvelous Hotel ( Shanghai International tourist resort pudong airport)
No.98 Lane 136, Qiuting Road, Pudong New Area, Shanghai, ChinaView Hotel Details
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Kyriad Marvelous Hotel ( Shanghai International tourist resort pudong airport) Guest Reviews
4.5/5
Good
1410 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(1410)
Positive reviews(1361)
Reviews with photos/video(474)
Offers pick-up/drop-offs(401)
Close to airport(265)
Friendly front desk staff(256)
Delicious breakfast(197)
Convenient parking(109)
Good views(27)
Delicious buffet(14)
Negative reviews(49)
Guest User
Guestroom (2 Beds)
Stayed in 2024년 10월
Couples
4 reviews
2.5/5
Posted on 2024년10월19일
Booked this hotel in view of providence of airport transfer. However, they did not offer the service when we arrived late at 1am. Driver refused to wait for us because we are stucked at the custom. Ended up we had to called taxi to get to the hotel, which is located quite a distance away. Upon entering the room, a strong musty odor welcomed us. Other amenities are quite okay.
Response from Property: Dear guests, the latest pick-up time for the hotel shuttle bus is 1 a.m. The shuttle bus is outsourced by our hotel and runs at a fixed time. We apologize that you missed the shuttle bus. We look forward to seeing you and Xiaokai again. Wish you a pleasant journey!
Elioss
Guestroom (Double Bed)
Stayed in 2024년 8월
Solo travellers
20 reviews
4.7/5
Amazing
Posted on 2024년8월26일
I had a very nice stay the night before my flight. The room was spacious and comfortable. The hotel provided free shuttle bus from/to the airport. The area is also nice, with many services, restaurants and a beautiful park nearby.
Only downside was that the food at breakfast was almost finished when I went down at 9am.
Response from Property: Dear friend: Hello! Thank you for your recognition of Xiaokai. We will actively improve the breakfast supply problem you raised and strive to achieve the full five-point standard in your mind. We will continue to work hard! I wish you: happy every day!
Chitrat
Queen Room
Stayed in 2024년 5월
Business travellers
6 reviews
3.7/5
Posted on 2024년5월9일
It is not far from Pudong airport. We got very good support from reception about airport pick up car. Once we arrived at the airport and called them. Around 30-40 min they sent bus to pick up us.
Response from Property: Dear guest: Hello, thank you for your recognition of Xiaokai's airport pick-up and drop-off service. Xiaokai is very sorry that we have missed the five-star praise again, and you have such a good evaluation, so sad! Thank you for your review of Xiaokai, Xiaokai will continue to work hard! I hope you will come often in the future, and I look forward to your five-star praise next time! Have a pleasant journey!
Elizabeth CGC
Queen Room
Stayed in 2024년 10월
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on 2024년10월3일
Nice room, clean and very comfortable bed, they provided good service, there is a bus that takes you to the airport, everything very 👍 good 👍
Response from Property: Dear guests, thank you very much for your five-star praise for Xiaokai. Xiaokai will continue to work hard to provide you with quality services. Thank you again for your affirmation of the hotel. I look forward to seeing you again and wish you a pleasant journey!
Guest User
Queen Room
Stayed in 2024년 9월
Business travellers
1 reviews
5.0/5
Outstanding
Posted on 2024년10월26일
If it weren't for the friendly reception staff I would have missed my morning flight.
The interior of the room was also new and clean. I slept well.
Guest User
Honor Twin Room
Stayed in 2024년 9월
Family
1 reviews
4.5/5
Great
Posted on 2024년9월18일
Very convenient for travelers, provided 24hrs airport transfer, disney transfer, very ideal location. Room is big. Surrounding is quiet enough for good rest. Hesitated because it's next to a ktv however the sound proofing is very satisfying.
Veleda
Guestroom (2 Beds)
Stayed in 2024년 8월
Family
3 reviews
4.0/5
Very Good
Posted on 2024년8월23일
pros: free shuttle to airport, decent breakfast
cons: could've been a bit cleaner, no hair dryer
Response from Property: Dear guest, welcome to the Kyriad Hotel. Regarding your feedback and suggestions, the hotel will arrange for relevant departments to strengthen training. The hair dryer in the hotel is where the slippers are placed. If you can’t find something next time you check in, you can You can contact the front desk here and welcome you to check in next time. I hope you can get your five-star praise next time you check in. I wish you a happy journey.
Fiorella14
Queen Room
Stayed in 2024년 2월
Couples
1 reviews
4.7/5
Amazing
Posted on 2024년3월25일
Very good service and the room was clean.
You Can talk with the hotel for the pick up service at the airport.
Response from Property: Dear Kai friends, why do we miss five-star reviews again? Such a good review, so sad! Thank you for your review of Xiaokai, Xiaokai will continue to work hard! I hope you will come often in the future, and I look forward to your next five-star review! Have a good trip!
Williams
Queen Room
Stayed in 2024년 7월
Solo travellers
1 reviews
4.2/5
Very Good
Posted on 2024년7월21일
Had a layover arriving at 5am flying out the same night and I just needed a shower and sleep and was granted an early check-in to cater for my request
Very happy with the service provided including a free shuttle back to the Airport
Thank you so much
Response from Property: Dear guest, thank you very much for your praise of Xiaokai. Xiaokai will continue to work hard to provide you with high-quality services. Thank you again for your affirmation of the hotel. We look forward to seeing you again with Xiaokai. I wish you a happy journey!
Guest User
Guestroom (2 Beds)
Stayed in 2024년 1월
Business travellers
1 reviews
4.2/5
Very Good
Posted on 2024년1월9일
Clean & quiet. I do not speak Mandarin but the team at the reception were helpful and patient using translator to communicate. The shuttle bus is scheduled every hour to hour & a half. It is on time too.
Response from Property: Hello dear guests! Thank you for your stay and appreciation! Thank you even more for your recognition and review of the hotel. The hotel is about 16 kilometers away from Pudong Airport. Xiaokaijia's airport pick-up and drop-off service is very convenient for customers who are in transit for business trips. Just call the Xiaokaijia front desk in advance to make an appointment. Unfortunately this time I didn’t get your five stars, but Xiaokaiding works hard to improve, not seeking the best, just seeking better! I hope I can get your five shining stars next time~~~Momada
Lee Guo Hao
Queen Room
Stayed in 2024년 3월
Business travellers
3 reviews
5.0/5
Outstanding
Posted on 2024년3월3일
Nice and clean environment. With friendly front desk services
georgi_24
Guestroom (Double Bed)
Stayed in 2023년 12월
Couples
4 reviews
4.7/5
Amazing
Posted on 2024년1월1일
The hotel is a great choice if you need to stay for only one night and nearby the Pudong International Airport. The staff is friendly and they provide free pick up. It's also a comfortable experience for foreigners, because check in and check out are quite simple and convenient. Highly recommended!
Response from Property: Hello dear guests! Thank you for your stay and appreciation! Thank you even more for your recognition and review of the hotel. The hotel is about 16 kilometers away from Pudong Airport. Xiaokaijia's airport pick-up and drop-off service is very convenient for customers who are in transit for business trips. Just call the Xiaokaijia front desk in advance to make an appointment. Unfortunately this time I didn’t get your five stars, but Xiaokaiding works hard to improve, not seeking the best, just seeking better! I hope I can get your five shining stars next time~~~Momada
Guest User
Queen Room
Stayed in 2024년 5월
Couples
15 reviews
4.5/5
Great
Posted on 2024년5월24일
Very standard accommodation but next to airport with convenient shuttle bus, unfortunately not possible to pick up from airport without able to speak Chinese
Response from Property: Dear guests: Hello, why do we miss the five-star review again? Such a good review, so sad! Thank you for your review of Xiaokai, Xiaokai will continue to work hard! I hope you will come often in the future, and I look forward to your next five-star review! Have a pleasant journey!
Maxim
Queen Room
Stayed in 2024년 6월
Family
7 reviews
3.5/5
Posted on 2024년6월9일
The really good is a transfer bus.!
The breakfast was so poor, only mainland food.
Response from Property: Dear guest, thank you very much for your review of Xiaokai. Thank you very much for your praise of Xiaokai’s Pudong Airport pick-up and drop-off. As for the type of breakfast you responded to, Xiaokai’s breakfast is a buffet that combines Chinese and Western cuisine. At the same time, Xiaokai has immediately responded to the relevant person in charge of the restaurant to add some more Western food types. I'm sorry that this breakfast did not bring you a good experience. Xiaokai will continue to work hard and make improvements to provide more guests with high-quality breakfast. Service, thank you again for your review and comments on the hotel. We look forward to seeing you again with Xiaokai. I wish you a happy journey!