Perhaps my expectations were too high, which led to significant disappointment.
For the price of over 3000 for two nights, the experience I received made me feel it was extremely poor value for money. The disillusionment started on the first night. I had promised my child a weekend hotel stay, so despite working late, I rushed to the hotel. Before reaching the front desk, while entering the parking lot, I was actually praising the detailed signage guiding to the hotel entrance. It was excellent, and the decor at the parking lot entrance to the hotel had a 'little Kyoto' feel, making it seem like a great place for relaxation. After all, it markets itself as a 'healing hotel'. At the B2 entrance, a staff member warmly guided us to the elevator. On the first floor, a polite concierge also warmly escorted us to the front desk. Then came the moment of truth. There was only one staff member at the front desk, and she was on a call. The concierge asked us to wait, which we accepted. However, this staff member showed no urgency whatsoever, despite customers waiting to check in. If I hadn't overheard her conversation, I would have thought she was just making a personal call out of boredom during her night shift... We were exhausted, with our child, just standing there watching her, and she showed no sign of resolving the situation. Eventually, we got upset, and the young concierge boy helped me find another staff member to check us in. Such a situation wouldn't even happen at a three or four-hundred-yuan Atour hotel, yet it occurred at the front desk of this supposedly high-end hotel.
Secondly, the hotel doesn't have robots to deliver takeout, nor do staff deliver it. As a result, the takeout locker was overflowing, with food piled up on the floor. Guests were aimlessly searching for their orders. Couldn't they at least categorize them by floor?
Next, the air conditioning in the room. The cooling might be centrally set, so even at its lowest, it wasn't very cool. Turning up the fan made it very noisy. So, I opened the mini-bar, unsure if items were chargeable. I called the front desk. The first call said the price list was on the mini-fridge. The second call said it was in the drawer. The third call said it was on the table. The two adults and one child, with six eyes, searched everywhere, and finally found a very mini price tag under the ice bucket tray, far away from the mini-bar. Even the chargeable bottled water on the table had no price tag. The staff member's explanation was that they would verify with the housekeeping attendant if the price list was in the designated location. I think the front desk and housekeeping should at least be consistent and know where it is.
Moving on from the room, let's talk about the hotel's parent-child DIY activity, the Artemisia Argyi hammer. It took less than 3 minutes from start to finish, which gives you an idea of the quality of the activity. As for the singing bowl class, I didn't experience it, but my family told me after their experience that there were constant snores and farts... And the hotel's swimming pool uses saltwater for disinfection, so the pool was cloudy and had a strong grainy feel. I ask, this isn't a beach resort hotel, is it? Only the gym was decent. In short, it was very disappointing.
Regarding the hotel breakfast, we hadn't booked it. Later, after my feedback, the duty manager offered us complimentary breakfast. Of course, the food taste was okay, but the cleanliness of the restaurant was truly unspeakable. We changed tables four times in a row because the chairs either had stains or soup spills, and the napkins on the tables weren't replenished in time. In the congee section, which was already a small area, staff members insisted on discussing problems there, seemingly scolding an employee, and just stood there for a long time. It felt like all the staff there were very young and lacked work experience, and their responsiveness and enthusiasm were a bit weak. Finally, the water pressure on the higher floors was extremely low, making showering a chore. If this is the service and facilities for this price, I think one experience is more than enough. I've attached photos of my family searching for the price tag, and also the overflowing takeout locker in the morning, which by evening was just a pile of takeout.
Original TextTranslation provided by AI
