Crystal Orange Shanghai Hongqiao Airport National Exhibition and Convention Center Hotel Reviews
Crystal Orange Shanghai Hongqiao Airport National Exhibition and Convention Center Hotel
Building T9, Phase 2, Hongqiao Xiexin Center, No. 1, Lane 151, Huaihong Road, Minhang District, Shanghai, ChinaSee Hotel Details
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1 night
Reviews from Real Guests
9.7/10
Excellent
482 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(482)
Positive reviews(476)
Reviews with photos/video(50)
Friendly front desk staff(83)
Classy environment(60)
Awesome amenities(49)
Delicious breakfast(38)
Easy to get around(23)
Large rooms(15)
Perfect for business trips(13)
Close to airport(11)
Negative reviews(6)
Anonymous User
Queen Room
Date of stay: Nov 2025
Business traveller
41 reviews
10/10
Outstanding
Posted on Feb 11, 2026
Cheap, convenient, and decent.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的好評!看到您酒店的認可,以及對酒店衞生的肯定,我們特別開心~ 我們會把這份鼓勵轉達給各部門,也會繼續保持整潔的環境和優質的服務,期待您再次光臨,祝您一切順心
Yongmu(。-`ω´-)
Queen Room
Date of stay: Jan 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Feb 24, 2026
Less than 2km from Hongqiao Railway Station, this newly opened hotel boasts spacious rooms and excellent facilities, making for a great stay. The service was fantastic, the environment was lovely, and the breakfast offered a wide variety of options.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的好評!看到您酒店的認可,以及對酒店衞生的肯定,我們特別開心~ 我們會把這份鼓勵轉達給各部門,也會繼續保持整潔的環境和優質的服務,期待您再次光臨,祝您一切順心
akemoto
Queen Room
Date of stay: Jan 2026
Business traveller
32 reviews
8.0/10
Very good
Posted on Feb 23, 2026
The TV broke down halfway through watching it, but all the other amenities were new. The service was warm and attentive. The cleaning was good. Breakfast was just okay.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您的真實評價,很高興我們的服務熱情周到、衞生打掃乾淨能讓您滿意,也抱歉早餐和電視故障給您帶來了不好的體驗。我們已第一時間安排工程人員對房間電視進行全面檢修更換,同時優化早餐品種與出品。感謝您的包容與反饋,幫助我們不斷提升,期待下次給您更舒適的入住體驗!
Guest User
Business Queen Room
Date of stay: Jan 2026
Business traveller
50 reviews
10/10
Outstanding
Posted on Feb 23, 2026
This is my go-to hotel whenever I'm in Shanghai for business. It's really close to Hongqiao Airport and the hotel itself is quite new with excellent facilities. The price is reasonable too, making it perfect for standard business trips.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的好評!看到您酒店的認可,以及對酒店衞生的肯定,我們特別開心~ 我們會把這份鼓勵轉達給各部門,也會繼續保持整潔的環境和優質的服務,期待您再次光臨,祝您一切順心
Tianliangyihoushuowanan
Superior 2-bed Room
Date of stay: Dec 2025
Business traveller
1 reviews
10/10
Outstanding
Posted on Jan 24, 2026
This hotel stay was absolutely fantastic! 👍 The room decor was cozy, and the bedding was super soft and comfortable – I slept like a baby. The bathroom was spotless with no strange odors, and the amenities were of good quality. The location is excellent too, with convenient transportation nearby. I'll definitely stay here again next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的好評!看到您酒店的認可,以及對酒店衞生的肯定,我們特別開心~ 我們會把這份鼓勵轉達給各部門,也會繼續保持整潔的環境和優質的服務,期待您再次光臨,祝您一切順心
Guest User
Superior Queen Room
Date of stay: Oct 2025
Business traveller
2 reviews
3.5/10
Posted on Nov 16, 2025
ok first of all this hotel doesn't really have a gym, 2 pairs of dumbbells and 3 treadmills is not a gym.. then the aircon only does heating. then room smells moldy, the bathroom walls is made of plastic and I really dont want to know whats happening behind the walls smells so bad. Breakfast is always served cold.. staff here are nice tho.
Response from Property: 尊敬的客人您好,對於您反饋的問題我們非常重視,後續會考慮在健身房增加更多一些合適的健身器材,由於空調是中央空調,目前上海已經進入冬季,所以確實衹有制熱模式,對此感到萬分抱歉,您可以調整到換氣模式,就會變成自然風,另外浴室牆壁後面是正常的排管佈線的空間並不存在特殊的東西,而關於早餐我們將重點關注,爭取在冬季能夠讓每位客人都能品嚐到熱乎乎的食物,對於您提到的每一個問題我們都將盡快做出改善,以期給每一位之後的客人帶來更好的感受,非常感謝您的反饋,謝謝!
Guest User
Deluxe Queen Room
Date of stay: Nov 2025
Business traveller
9 reviews
1.0/10
Posted on Dec 25, 2025
On December 24th, I booked a business king room. During check-in, I told the front desk I didn't want a room facing the street, and I didn't want a room at the end of the corridor or a corner room.
The hotel assigned me a room facing the street and a room at the end of the corridor. I clearly stated my requirements, but they assigned me the room type I didn't want. I don't understand. I called to change rooms, but they had to go downstairs to discuss it. They said that this type of room doesn't have a street-facing option.
I had to cancel the order and change to a different room type. After a lot of trouble, I rebooked and changed the room type, but they still assigned me a room at the end of the corridor or a corner room.
Then I called the front desk, and they argued about what constituted a room at the end of the corridor. They insisted it wasn't a room at the end of the corridor or a corner room. As shown in the picture, it's the last room at the end of the corridor, next to a wall. I'm not sure what your service training defines a room at the end of the corridor or a corner room, but based on my understanding and after asking the AI (hotel staff), this is the last room at the end of the corridor, which is a room at the end of the corridor or a corner room.
I don't understand why, even after stating my requirements twice, they still assigned me this room type. The hotel has intermediate room types; is it that they can't arrange that, or that they don't want to?
Can't they at least have a basic understanding of hotel service? I've already stated my request twice, and my arrival time is between 8:00 PM and 9:00 PM, not particularly late or in the early morning. I've clearly stated the restrictions, yet they still insist on this approach. It's truly disgusting.
Original TextTranslated by Google
Response from Property: Dear Guest, we are sorry that your stay did not meet your expectations. We have taken your feedback seriously and are working to improve it. We hope to have the opportunity to provide you with better service in the future. Thank you for your understanding.
Guest User
Superior Queen Room
Date of stay: Nov 2025
Business traveller
1 reviews
10/10
Outstanding
Posted on Dec 13, 2025
The environment was very comfortable! Clean and tidy! Located near the airport, it's perfect for people who want to catch a flight the next day and still get some rest.
I especially loved the aromatherapy by the bed; it was calming and helped me sleep soundly all night.
They also have a special calming tea, which is a lifesaver for busy business travelers. Haha!
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for your positive review! We are delighted to see your recognition of our hotel and your appreciation for its cleanliness. We will pass this encouragement on to all departments and continue to maintain a clean environment and excellent service. We look forward to your next visit and wish you all the best.
Anonymous User
Superior 2-bed Room
Date of stay: Aug 2025
Other
4 reviews
6.5/10
Posted on Oct 5, 2025
It's a newly opened hotel, and I thought it would be relatively clean in terms of hygiene, but the result is hard to describe, especially the bathroom, which looks like a rag was used to wipe the entire room and bathroom, even the cups and mirrors looked like they had not been wiped. It felt like it had not been cleaned for a long time, with dust and fingerprints, and even hair in the bathroom. Fortunately, I took a shower at home before leaving, and had to stay for one night to pick up the plane in the middle of the night. Be careful.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, we are deeply sorry for the poor experience you experienced during your stay. This completely failed to meet the required hygiene standards of our new hotel, and we feel deeply guilty and remorseful. In the early days of our new hotel, some oversights in service details were indeed present. Thank you for your candid feedback, which has clearly exposed our shortcomings. We sincerely hope to have the opportunity to make amends for this regret. If you visit us again next time, please contact the hotel front desk directly and we will arrange exclusive service for you, so that you can feel our tangible improvements.
Lanxiaojun
Superior Queen Room
Date of stay: Jul 2025
Couple
16 reviews
8.0/10
Very good
Posted on Aug 30, 2025
I had an early flight from Hongqiao Airport the next day, so I booked this hotel, which was close. We arrived quite late, and I'm not sure if they were fully booked. I specifically requested a room near the end of the line, or one near the elevator, but I was still given one, which was quite disappointing.
As for the other amenities, since this is a relatively new hotel, the minibar is free. As for the service, I can't comment on it because I didn't stay long, but it was generally decent.
Original TextTranslated by Google
Response from Property: Dear guest, we apologize for the disappointment in your stay. Due to limited availability that night, we were unable to accommodate your request. This was an oversight on our part. We have taken your feedback seriously and will optimize our reservation and room allocation processes to avoid similar situations. We look forward to providing you with more attentive service and wish you all the best.
Guest User
Superior Queen Room
Date of stay: Jul 2025
Business traveller
1 reviews
4.5/10
Posted on Aug 6, 2025
Seeing that it is a new hotel, I chose Orange Crystal to stay. There was a whirring sound in the middle of the night, which seemed to be a boiler or something else. It was so noisy that I couldn't sleep all night. The breakfast room was very simple and there were very few items. It was not as good as Hanting.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the poor experience you experienced during your stay, especially the nighttime noise, which severely disrupted your rest. We are deeply sorry. Regarding the unusual noise you mentioned, we have immediately assigned our engineering team to conduct a comprehensive investigation, focusing on the operating status of the boiler, piping, and equipment. Targeted noise reduction measures have been implemented, and we will establish a nighttime equipment inspection mechanism to ensure a quiet resting environment in the guest rooms. Regarding the issues in the breakfast room, we have shared your feedback with the catering department. We will immediately optimize the breakfast offerings and quantity, enrich the meal selection, and improve the quality, striving to meet and exceed your expectations for chain hotel breakfasts. As a new hotel, we do have some operational shortcomings. Thank you for your frank feedback, which is crucial for our improvement. We have noted your suggestions and included them in our rectification plan. We sincerely hope to have the opportunity to serve you again and let you experience our progress and sincerity. We apologize again and hope you will forgive us.
Guest User
Superior Queen Room
Date of stay: Jul 2025
Business traveller
2 reviews
10/10
Outstanding
Posted on Aug 21, 2025
The room was satisfactory, the service was excellent, and the breakfast was delicious.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for your positive review! We are delighted to see your recognition of our hotel and your appreciation for its cleanliness. We will pass this encouragement on to all departments and continue to maintain a clean environment and excellent service. We look forward to your next visit and wish you all the best!
Guest User
Deluxe Queen Room
Date of stay: Jun 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jul 27, 2025
The location is excellent, near Hongqiao Railway Station. The newly upgraded sanitation is excellent. The room is quiet and noise-free. The security level is high. Shopping malls and restaurants are nearby, and there are generous member discounts. I'll definitely stay again on my next business trip.
Original TextTranslated by Google
Response from Property: Dear guest, thank you so much for your thoughtful review! We're so happy to have you experience the convenient location, the newly upgraded sanitation, and the quietness and safety of the room. The convenient shopping malls and restaurants nearby are also a frequent compliment! The member discount is a great way to save money, and it's a small token of our appreciation for our old friends. We look forward to welcoming you back on your next business trip. We'll continue to maintain our excellent service and look forward to your return. ✨
Ten1029
Superior 2-bed Room
Date of stay: Jun 2025
Business traveller
1 reviews
9.7/10
Amazing
Posted on Jul 19, 2025
Our flight was delayed, so we found a hotel near the airport. The environment and overall experience exceeded our expectations, and the price was very reasonable. All six of us agreed, and the mattress and pillows were incredibly comfortable. We slept soundly!
Facilities: The room layout and bathroom design were very well-designed.
Cleanliness: Excellent, neat and clean.
Ambient: Not bad, and having breakfast by the window was quite relaxing.
Service: Excellent, and the staff promptly addressed any requests.
Suggestion: Regarding the laundry drying function, why does it only take ten minutes? It's so time-consuming.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of our service! "Thoughtfulness" is the warmth we most want to convey in our service. We are truly delighted that you felt this dedication during your stay. Every team member is attentive to our guests' needs and strives to pay attention to every detail. Your recognition is our greatest encouragement! We will continue to uphold this original intention and provide warm and thoughtful service to every guest who comes. We look forward to seeing you again and wish you all the best. 🌸
Danjingruoshui666
Deluxe 2-bed Room
Date of stay: Jul 2025
Family
5 reviews
1.7/10
Posted on Aug 10, 2025
I often travel on business and rarely leave reviews, but this time I was really angry. I booked a deluxe twin room on Ctrip, but the hotel gave me a superior twin room. When I got to the room, I realized something was wrong, so I called the front desk and they told me they had sold out of deluxe twins and downgraded me to a lower room. I was really offended. I paid extra for a cheaper room, but the next day the manager added me on WeChat and said they were sorry and offered to refund the difference. It's been three days, but they still haven't refunded me. The most important thing is that if I hadn't noticed, they would have sold the cheaper room as an expensive one, deceiving consumers.
Original TextTranslated by Google
Response from Property: We are deeply sorry for the poor experience you had during your stay. Every issue you've reported is a key area of improvement for us, and we sincerely apologize for the inconvenience. We sincerely hope you can give us another chance. We will make every effort to improve and provide you with a better accommodation experience.