We searched online for pet-friendly hotels in Shamrock, TX. Since we often stay at Holiday Inn's when traveling between Michigan City and Phoenix, AZ. and since this hotel was on the pet-friendly list, we chose it and reserved a room. My husband checked in and gave me my key copy, he took the luggage and I parked the car and walked the dog. When I got to the room, I told him that I was going to see what they had to eat so I headed downstairs and bought a microwave popcorn and some water. The front desk clerk asked if I would make her dinner in our microwave -- essentially microwaving it, stirring it, then microwaving it again. Very strange, but I felt bad that she had no microwave and nothing to eat so I was happy to do it for her. I brought her dinner and she said ”thank you.” When I went back to the room, he said that the TV was not working. I went back out and told her and she said to try a different remote. We tried it and the TV still did not work. At this point, I took the dog out again out the side door since it was right near our room. I walked around and came in the front with the dog to return the second remote and tell her it wasn't working. At that point, she said ”This is not a pet-friendly hotel.” I told her that that's not what it showed online when searching ”pet friendly hotels in Shamrock.” She said we'd have to check out and couldn't stay there. I was incredulous. What if I paid an extra charge? No, we can't stay. She got on the phone with her boss and he said no way could we stay. I asked to speak to him or her and she said, ”No, I won't let you speak to him.” Needless to say, I was very upset given that it was listed as pet-friendly on travel sites. We had already unpacked and had just been on the road for 9 hours. I grabbed the luggage cart and as I walked by again, I asked that she credit my card for the room. She still had her boss on the phone who told her, ”No” and not only that, but they're charging me $300.00 for the fact that the dog even entered the room. Whaaaat? She acted as though I was sneaking the dog in the hotel. Why would I both sneak the dog in AND bring the dog with me to the front desk while I tried to deal with the TV problem? She was rude. Her boss was rude. And I vowed then and there to NEVER stay in a Holiday Inn again.
Very Good
101 Reviews