Extremely bad experience with this hotel. Poor service and poor management! They also exploit tourists!
One the first day I arrived this hotel at Sevilla and found there were many fruit flies inside the hotel room. I emailed and reported to the customer service representative and they said they would apply some products to kill the flies. However, the products wasn’t working and the representative told me that there was NO flies alive!! They not only told lies but also exploited me and my partner! We requested a refund through Trip.com to relocate to another hotel because of the unacceptable hygiene standards, but the hotel refused. Instead, they demanded an additional 60 Euros to upgrade our room. With no other options, we accepted, but upon inspecting the upgraded room, we found it was also infested with soooo mannyyyy fliesssss tooooo!!!
The hotel’s handling of this entire situation was incredibly disappointing. Their service and hospitality were among the poorest I have ever encountered😔😮💨🤯
Photos attached for other travellers for reference.
1) Water leaking from the ceiling near the room, causing noise disturbances.
2) There were no alive flies inside the room 🙃🙃
3) The cleaner cleaned everything thoroughly ☺️☺️
4) Water refluxing back from the bathroom pipe
5) Cockroach presented🪳 on the floor
6) Constant noise caused by running water beneath the floor.
All of these problems made it impossible to sleep or rest comfortably during our stay.
Besides, we heard a Korean couple reported to the staff about the toilet problem too.
It was very unlucky that I paid EURO 580 to this hotel to ruined my trip in Sevilla, a very beautiful city in Spain indeed. It was very unfortunate too, this property contributes to the city’s tourism industry of Sevilla in a very negative way.
