Mara Serena Safari Lodge Reviews

Perfect stay. Perfect location. The lodge is very beautiful and the team is very welcoming

Everyone at the hotel was very friendly and helpful, and we really enjoyed your stay. The buffets were top tier and the activities that the hotel offers are really well organized and the drivers are friendly and really knowledgeable about where to find most of the animals. Really recommend!

Really nice hotel with very very friendly staff.

The hotel is located in the Mala Delta, but there are not actually many animals here in October when there is not a big migration. It's better located on Ashnil's side. If the cheap season price can live, the peak season price is fine

環境沒得説，家人都非常喜歡

When we walked into the open lobby we were struck by the beauty of the openness to the outdoors . You could see the vast plains of Africa and the animals were right there. The staff were very attentive from first greeting us to the servers in the restaurant. The rooms are a bit worn but once again staff ensured they were very clean and they offered bed turn down including mosquito netting. The food was excellent. We had a box lunch for one of our days and it was packed ! Very delicious. Thank you to all the staff that made our trip special.

Everything was perfect from the hotel services to the meals …but a baby pool would be a plus to Families visiting with kids

Just fantastic experience fantastic staff fantastic rooms fantastic everything fantastic

Very nice place. Beautiful views. We were able to view all the big 5 animals.

A hidden gem nestled within the Mara Triangle, where luxury meets untamed wilderness. Every detail of this lodge is thoughtfully curated to deliver an experience beyond expectation. From the seamless blend of architecture and landscape to the breathtaking views that stretch endlessly into the horizon, it is nothing short of spectacular. The hospitality is warm and intuitive, with a team that ensures every moment feels personal and effortless. The culinary experience is equally exceptional, each meal crafted to perfection, complementing the serene ambience that defines the space. An impeccable expression of design, comfort, and nature in harmony. Truly an unforgettable escape, highly recommended for those who appreciate refined experiences in the wild

Location and views were everything!! Customer service was superb. I wish I didn’t have to hear my neighbors conversations but overall it was a great stay

This was, without a doubt, the most hospitable service I have ever experienced. The lodging was lovely, and the staff was so kind- Benson consistently remembered our likes and dislikes and had a lovely sense of humor. Martin and William kept everything running smoothly. And, Esme's guidance led to some truly amazing safari experiences. I'm a university professor and look forward to using much of what I learned from her in future lessons. What really put the excellent service over the top was that opportunities often thought of as "special requests" were automatically provided. That free massage you feel like you may have to track down at most lodgings? Nope- the kind masseuse will find you at breakfast to schedule an appointment. See in the booklet that dinners could be done on your personal deck and assume it's for things like marriage proposals? We were suggested at lunch that dinner would be lovely on our deck. And, thank you to the gentlemen who stayed up at night to keep us safe and warm. It was truly a once-in-a-lifetime experience.

Spectacular view of the Mara plain and equally stunning sunrise. The staff were very attentive and the breakfast, lunch and dinner options were fresh, plentiful and delicious. The gym and spa facilities were very good. The heated pool with a view was a bonus.

We booked our stay at Mara Serena Safari Lodge over two months ago and have been trying to arrange game drives and experiences for our upcoming trip. We used the booking link on their website and initially received one response asking about the origin of our journey. We replied promptly, but after that we never heard back again, and that was over a month ago. Since then, we have sent multiple emails, called several times, and reached out through social media with no response at all. Our trip is now only six weeks away, and it is very concerning that a property of this reputation has been completely unreachable regarding such an important part of the safari experience. We were excited for this trip, but the lack of communication has been extremely disappointing and stressful. We hope management sees this review and contacts us promptly.