Ark Goldcoast Resort

No front desk service, it's entirely self-service (which I definitely wasn't expecting when searching for a 5-star place). The hotel's located in a seaside village. Honestly, if you're coming here, staying at a hotel directly on the beach would be much more convenient. Almost starved to death! The hotel only has one restaurant, and if you don't like their food, there are no other options... There are also no convenience stores nearby. The shower water wasn't even hot. Coming from China, not having WhatsApp made things extremely inconvenient. I really didn't look closely enough when booking. It's a hotel with only seven rooms, clearly a managed guesthouse. There were bugs flying around at night, and even ants inside! Never again, I swear. 🫡 And the sea water was a murky gray-green...

Extremely dissatisfied. The AC fan noise at night was unbearable, making it impossible to sleep! I got a headache. Turning it off made the room too hot 😫. It was a memorably bad stay. The surrounding area was just okay. I basically stayed in the room watching TV, but the TV was too small. It was too hot outside to want to move around, and the water at the beach was too dirty with nothing much to see. If you're hoping for scenery and ocean views, I wouldn't recommend this place. The food we ordered ourselves was great, and the chef's cooking was superb 👍. The hotel room's cleanliness was acceptable. I won't be returning to this hotel again. This was a very poor experience for me in Malaysia.

["Great spot in Sepang! The hotel is super conveniently located, within walking distance of the main commercial district. The room was clean, tidy, and odor-free, with soft and comfortable bedding and a full set of toiletries. The staff were warm, thoughtful, and always ready to help. Excellent value for money, I'll definitely choose this place again next time!","An unexpectedly great stay! The room was cozy and well-appointed, with all facilities working perfectly. The soundproofing was excellent. The breakfast selection was rich, fresh, and delicious, and parking was convenient. The service was attentive but not intrusive, making for a fantastic experience. Highly recommend!","The hotel has a tranquil environment, perfect for a peaceful retreat away from the hustle and bustle. The room had plenty of natural light, was meticulously cleaned, and the bathroom had a separate wet and dry area. The staff were professional and efficient, making check-in and check-out very quick. Overall, a good experience and worth a second visit!"]