Guest User
February 26, 2023
It's the second time we stayed at this hotel, because of good location (near Yongsan train station).
However, we had a bad experience. We booked room with sofa bed (for kid) and we asked them to prepare it after we check-in, finally they didn't do it, we can back after dinner and we had to try to reach front desk (not easy, hard to reach!) fi ally someone came around 21:00 and kids were so sleepy.
Second day, we wanted to order some room service, they said it will take 1h30 to even get some French fries! We had to cancel and order from outside hotel for delivery.
At 10pm our daughter was sick and vomited, we tried to call front desk to get some cleaning products and new bed sheets, we had to call maybe 30 times! Line always busy, terrible... Finally they could arrange a new room but it was 11pm.
Sunday morning (last day for us) we wanted to go for breakfast buffet, we were told to wait more than 30min to gets seat, kids so hungry so we gave up and went to 1st floor instead (near lobby). They were sold out of croissants, so we bought some snacks instead at the same place than the coffee shop of hotel. See photo, and they told us we Cannot eat them inside hotel, it was apparently only for "take away". What a joke!
I related everything at check out, they said sorry, and that's it (we left) we will never come back.