This stay was absolutely terrible, completely shattering my perception of what proper hotel service should be. From start to finish, I experienced blatant discrimination from the front desk, my booked room type was maliciously switched, and there was a complete lack of any service awareness.
I had pre-booked a specific room type, but upon arrival, the front desk, instead of properly checking me in, displayed a clear discriminatory attitude. They completely ignored my reservation and assigned me a dead-end room at the end of the corridor, with the window facing directly into a wall. There was absolutely no natural light or view, a stark contrast to the room type I had booked. It was obvious they were trying to fob me off with the worst possible room.
When I requested a room change, another front desk staff member assisted us. According to hotel policy, check-in is at 3 PM. I intentionally arrived later, at 6 PM, assuming my room would be ready. However, when I asked to be moved back to my originally booked room type, they flat-out refused, claiming the replacement room hadn't been cleaned yet. They said I'd have to wait 1-2 hours. From 3 PM to 6 PM is a full three hours; a proper hotel would have completed basic room cleaning by then. This excuse is completely baseless. I strongly suspect the hotel deliberately made things difficult, maliciously failing to provide my original room, and intentionally using an inferior room to dismiss guests.
Throughout the entire interaction, the front desk's actions completely violated basic hotel service standards. They showed a fundamental lack of respect for guests. Their discriminatory treatment, malicious room swapping, and deliberate delaying tactics are simply unacceptable. I strongly advise against choosing this hotel – avoid it at all costs!
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