WARNING! Tree Nine Seoul Hotel is guilty of blatant false advertising. We spent over 8,000 RMB on our stay and had an absolutely terrible experience from start to finish. I would never recommend this hotel to any Chinese traveler!
I booked this hotel via Ctrip, where the listing clearly stated Chinese-speaking reception staff were available. The advertised Superior City View King Room featured large floor-to-ceiling windows with sweeping city views. I booked this expensive room based entirely on these promises, hoping for a comfortable stay during my trip to Seoul—but I was utterly disappointed upon arrival. The actual room and service do not match the listing at all.
When checking in, I asked the front desk for Chinese service, but the staff bluntly said there were no Chinese speakers on site. The Chinese service stated on the booking page is nothing but false advertising. We had to rely on translation apps the entire time, making communication extremely inefficient. Later, I asked the front desk for shopping bags to hold my purchases, and they flatly refused, acting dismissive and cold. There was zero sense of customer service, and their rude demeanor was completely unbecoming of a four-star hotel. I also requested an extra pair of slippers, and the security staff who brought them over had an appalling attitude, acting as if we owed them money, without a single polite word.
The worst issue by far is the room mismatch. I reserved a high-floor King Room with wide city views, yet the hotel assigned us a low-floor room with tiny narrow windows without asking for my consent beforehand. We were exhausted the first night and did not notice the problem until the next evening. The gap between our building and the adjacent building is barely one meter, leaving us with cramped, blocked views. It is worlds apart from the listing photos showing full-length windows and unobstructed city scenery. The room itself is small, cramped, shabby and dated, nowhere near worth the over 8,000 RMB we paid for the booking.
We paid a premium price, yet none of the promised amenities were delivered: no Chinese-speaking staff, refusal to provide basic supplies, consistently rude staff, unapproved room downgrade, and views drastically different from advertised. Every selling point on the listing was misleading. The stay was completely unpleasant with zero value for money. Anyone prioritizing smooth service and good views should steer clear of this trap. This hotel is clearly guilty of false advertising, and I have contacted Ctrip customer service to file a formal complaint. Save yourself the trouble and avoid this hotel at all costs.
This hotel and Ctrip collude with misleading listings to defraud consumers. Think twice before booking here.
Original TextTranslation provided by AI
