Novotel Semarang Reviews

Response from Property: Dear Respected Guests,Thank you for taking the time to post your comments on your recent stay here at Novotel Semarang. Your feedback is truly appreciated. Please accept my unreserved apologies for the areas where we could have done better. We all look forward to welcome you back soon. Wishing you stay safeBest regards, Pupung SutisnaGeneral Manager

Response from Property: Dear Respected Guest,We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate your detailed review of your recent stay.Thank you for your kind words about the cleanlines, Location and the room size. I am sorry you found the hotel to be vintage and the hairdryer didn't work. I have located the room and area in which you stayed and will be investigating with our team to address the issues you have raised. We hope you find our action timely and effective and that we aim to regain your trust accordingly and welcome you back Novotel Semarang on a future stay. Best Regards,Pupung SutisnaGeneral Manager

Response from Property: Dear Respected Guest,Thank you for leaving us with a constructive review. We are truly grateful you chose to stay with us at Novotel Semarang and appreciate your review of your recent stay.In regards to your feedback about the slow service, we will certainly look into this for further improvements.Therefore, we really hope if you can provide more detailed constructive feedback to our email.My team and I are looking forward to welcoming you back to stay with us again soon.Best regards,Pupung SutisnaGeneral Manager

Response from Property: Dear Mr. Philippe,Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service for every customer.Ttherefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence.We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future.Kind regardsPupung SutisnaGeneral Manager

Response from Property: Dear Respected Guests,We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation.We will continue to walk the extra mile and exceed your expectations.Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Pupung SutisnaGeneral Manager

Response from Property: Dear Ms. Almaitami, We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation.We will continue to walk the extra mile and exceed your expectations.Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Pupung SutisnaGeneral Manager

Response from Property: Dear Mr. Ananth MyThank you for leaving us with a constructive review. We are truly grateful you chose to stay with us at Novotel Semarang and appreciate your review of your recent stay.In regards to your feedback about the amenities, we will certainly look into this for further improvements.Therefore, we really hope if you can provide more detailed constructive feedback to our email.My team and I are looking forward to welcoming you back to stay with us again soon.Best regards,Pupung SutisnaGeneral Manager

Response from Property: Dear Respected Guest,We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation.We will continue to walk the extra mile and exceed your expectations.Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Pupung SutisnaGeneral Manager

Response from Property: Dear Respected Guest,We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation.We will continue to walk the extra mile and exceed your expectations.Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Pupung SutisnaGeneral Manager