Mitsui Garden Hotel Sapporo West Reviews

Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We are very honored to receive your compliments about the room and our staff service.These compliments from our customers are our greatest encouragement. Our exclusive guest lounge on the second floor offers complimentary snacks from 3:00 p.m. to 7:00 p.m., and complimentary beverages from 3:00 p.m. to 11:00 p.m.The lounge has been well received by many of our guests, and we are truly delighted to know that you were also satisfied with your experience.We will not become complacent with your kind words and will continue to strive for excellence so that we may receive your praise again in the future.We sincerely look forward to your next visit.Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West and for your kind words regarding the surrounding area and our facilities.We are delighted to hear that you were satisfied with the ease of access from the JR station and the convenience of the surrounding area.We are also very pleased to hear that you enjoyed the complimentary tea service available in our lounge.Your praise for the design of our hotel’s interior has been a great source of encouragement to all our staff.We will continue to strive to improve our services so that you may enjoy a comfortable and pleasant stay with us in the future.We look forward to welcoming you back.Mitsui Garden Hotel Sapporo WestRoom Department Manager

Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We would like to thank you again for taking the time to share your review of your stay.We are delighted to hear that you appreciated our location near JR Sapporo Station and Daimaru Department Store.We are also pleased to learn that you were satisfied with the English communication skills of the staff who assisted you with check-in and check-out. We will be sure to share this feedback with the staff members involved. Thank you for your encouraging words.Regarding rates, our hotel operates on a seasonal variable pricing system. We appreciate your understanding.We regret that your early morning flight prevented you from enjoying breakfast. We sincerely hope you will have the opportunity to savor it during your next stay.We sincerely apologize for the inconvenience caused by having only one restroom in the lobby. We will use your feedback as a reference for future improvements.Furthermore, as you mentioned, we are adjacent to the Mitsui Garden Hotel Sapporo, so please be mindful of this when making reservations. Thank you for kindly sharing this information.We sincerely hope you will choose our hotel again on your next visit to Sapporo.All our staff look forward to welcoming you back.Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you very much for choosing Mitsui Garden Hotel Sapporo West.We sincerely appreciate you taking the time to share your review and your positive feedback. We are delighted to know that you found our location convenient, with just a 10-minute walk to Sapporo Station, and that the overnight parking was satisfactory.We also appreciate your ratings for our facilities, cleanliness, and service. Your comments are very helpful as we continue striving to improve our guests’ experience.We hope to have the pleasure of welcoming you back to Mitsui Garden Hotel Sapporo West on your next visit to Sapporo.Mitsui Garden Hotel Sapporo WestHotel Manager

Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.Thank you very much for your many kind and complimentary comments. All of us on the staff were truly delighted to read your generous feedback.We are very pleased to know that you were able to relax and enjoy a comfortable stay with us. Furthermore, we sincerely appreciate your warm words expressing your wish to stay with us again in the future.In addition to the Superior Twin Room with Bathtub that you stayed in this time, we also offer a Superior Twin Room with Shower Booth of the same size. Although this room does not include a bathtub, the shower booth and toilet are separated, providing a more convenient layout.Should you have another opportunity to visit us, we would be most grateful if you would consider this room type for your next stay.We will not become complacent with your kind words and will continue to strive for excellence so that we may receive your praise again in the future.We sincerely look forward to your next visit.Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West.We also sincerely appreciate you taking the time to share your feedback about your stay.We apologize for any inconvenience caused regarding the room size and difficulty opening/closing your suitcase.While our guest rooms have limited space, we will continue to refine the layout and guidance methods to ensure a more comfortable experience.We also apologize for the inconvenience regarding the distance from the JR station and navigating the snow during your travels.Winter conditions can make footing particularly difficult, so we will review our guidance methods and support systems as areas for future improvement.We are sorry we could not meet your expectations regarding luggage storage.While our policy prioritizes guests with subsequent reservations, we will use your feedback as a reference for future service enhancements.Thank you for your candid feedback regarding the large bath.While significant immediate changes to the facilities may be challenging, we will strive to further enhance cleanliness and comfort.We sincerely appreciate your valuable feedback on this occasion.Should you visit us again, our entire staff will endeavor to provide a more satisfying stay.Mitsui Garden Hotel Sapporo WestGeneral Manager

Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We are very glad to hear that you have enjoyed our convenient location and our hotel hospitality.Our exclusive guest lounge on the second floor offers complimentary snacks from 3:00 p.m. to 7:00 p.m., and complimentary beverages from 3:00 p.m. to 11:00 p.m.The lounge has been well received by many of our guests, and we are truly delighted to know that you were also satisfied with your experience.We will not become complacent with your kind words and will continue to strive for excellence so that we may receive your praise again in the future.We sincerely look forward to your next visit.Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West and for taking the time to share your valuable feedback.We are truly delighted to learn that you found the room spacious and comfortable, even with an extra bed for your child. It brings us great joy to know that your family had a pleasant and relaxing stay with us.We sincerely apologize for the inconvenience you experienced when walking from JR Sapporo Station, especially with the slippery and icy road conditions during the snowy season. We understand that traveling during periods of snow and ice can be challenging, and we appreciate your understanding.We are pleased to hear that you found our location convenient, with easy access to Daimaru Sapporo, Rokkatei, and Hokkaido University. We are also glad that you felt our pricing during the Sapporo Snow Festival period was reasonable.Regarding the facial cleansing and makeup removal amenities for female guests, which are available at the front desk, we apologize if our guidance was not sufficiently clear. We will strive to improve our communication to ensure a smoother experience for our guests.We will continue working to enhance our services and provide a comfortable and convenient stay for all our guests. We sincerely hope to welcome you again on your next visit to Sapporo.Once again, thank you very much for your stay and your kind feedback.Mitsui Garden Hotel Sapporo WestGeneral Manager

Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We would like to express our sincere gratitude for sharing your review of your stay.We are very pleased to hear that you were generally satisfied with the location and rooms. Such compliments are our greatest joy.We will continue to strive to provide you with the best possible service, never forgetting our "spirit of hospitality." We hope you will stay with us again the next time you visit Sapporo and share your review with us. Thank you for your review. All of our staff look forward to welcoming you again.Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We are proud to hear that our team could assist you.Also,we are truly delighted that you were satisfied with our location which is very convenient. It takes only 5 minutes' walk from JR Sapporo station.We, however, are truly disappointed that our breakfast failed to exceed your expectation. We will share your comments with our breakfast staff to help us reconsider our menu in the future.Based on the opinions of our customers, we will strive to be a hotel that can be used repeatedly with the aim of providing satisfactory services.Also, if you have the opportunity to come to Sapporo, please definitely use Mitsui Garden Hotel Sapporo West. We look forward from the bottom of my heart. Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you for staying at Mitsui Garden Hotel Sapporo West, and taking the time to review for your current stay.We are deeply honored that you awarded us a perfect score for your recent stay.We are truly delighted to receive your kind words regarding our convenient access to convenience stores and tourist attractions.We will not rest on our laurels with this praise, but will continue to strive daily to earn your continued high regard. We sincerely hope you will choose to stay with us again.All of our staff wholeheartedly look forward to welcoming you back.Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We are very glad to hear that you have enjoyed our convenient location and the hospitality of our hotel.The public bath located on the second floor is open from 3:00 p.m. to 9:00 a.m. the following morning, allowing guests to relax at their convenience, even late at night.Our breakfast is served in a Western-style buffet, featuring freshly made crepes as the main highlight, along with local specialties such as soup curry and dishes prepared using locally sourced ingredients.These offerings have been well received by many of our guests, we are truly pleased that you also appreciated them during your stay.We will not become complacent with your kind words and will continue to strive for excellence so that we may receive your praise again in the future.We sincerely look forward to welcoming you back.Thank you once again for your valuable feedback.Mitsui Garden Hotel Sapporo WestRooms Department Manager

Response from Property: Thank you for taking the time to review regarding your current stay at Mitsui Garden Hotel Sapporo West. As you mentioned, there are a lot of place for shopping and convenience store in walking distance. It is easy to eccess from JR Sapporo Station. I am happy to hear that you were satisfied with our location. In February, "Mitsui Garden Hotel Sapporo" will be reopened.It has rooms available that can accomodate for 3 guests in 1 room. We hope you will consider us for your next stay. This hotel will reopen in February following renovations.We have rooms available that can accommodate up to three guests.We hope you will consider us for your next stay.Again, thank you for sharing your warmful comments with us. We look forward to welcoming you again. Sincerely,　Rooms Department ManagerMitsui Garden Hotel Sapporo West

Response from Property: Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We would like to thank you again for taking the time to share your impressions of your stay. We are very pleased and honored to hear that you were generally satisfied with your stay. Our front desk staff and cleaning staff will continue to strive to improve so that we can provide even more elegant and sophisticated hotel facilities. If you have the opportunity to visit Sapporo again, please do use Mitsui Garden Hotel Sapporo West again. All of our staff look forward to welcoming you again. Thank you very much. Mitsui Garden Hotel Sapporo West Accommodation Manager