Mitsui Garden Hotel Sapporo West

My two sisters and I stayed in one room, with an additional bed we still managed to keep two big suitcases open on the floor! Love the location as it's walking distance to Sapporo Station, easy access to shopping and food. The weather was not too hot in early July, we took a slow walk from the hotel to Odori Park in the evening.

The hotel is very nice and clean, it’s also very new and the facilities were quite good. The staff is also super friendly overall very good for the price we get. Will definitely be coming back.

The check in service, amenities included location are very nice and convenience. However , we have a chance having buffet breakfast one day, the foods menu was not familiar and variety for us, it is average. The hotel surrounding is the same as hotel website. The kitty at Sapporo Eki, closed to hotel has been added.

This was our second stay at this hotel, and overall everything was very good. However, I would appreciate if the management could be a little more flexible regarding check-in timing and parking charges. We arrived at around 2:15pm, which was only about 45 minutes before the official check-in time of 3pm. We completely understood if the room was not yet ready and were perfectly happy to wait. We only asked whether we could park our car at the hotel car park first. Unfortunately, the front desk lady was quite unhelpful and insisted that if we parked before 3pm, we would need to pay the 24-hour parking rate of 1800 yen instead of the standard 1500 yen rate (3pm to 11am the next day). We even explained that we would be checking out before 9am the next morning. Since she was very firm on this, we decided to simply wait at the lobby instead. Interestingly, around 2:40pm, we noticed some Japanese guests arriving and checking in. Shortly after that, another very kind staff member approached us and informed us that our room was already ready and that we could proceed to check in and park our car. I genuinely try not to view situations through the lens of unfair treatment, but I do hope the management could sometimes exercise a little flexibility and discretion on a case-by-case basis, especially when guests are arriving only slightly earlier than the official check-in time.

First of all the hotel size and location is reasonable. onsen is ok, the water can be hotter. It's very popular during evening times. There is only one washing machine so it's difficult to get a slot. Sleepwise is ok, there is a lack of moisturiser in the room. You have to get it at the reception, just saw the info when I was checking out. however at the end of my stay the overall service left a bad taste in my mouth. I requested for my luggage to be delivered to the next hotel. However upon reaching the next hotel, only one of my luggage reached the location. When I wrote back asking the hotel. They pushed the responsibility back to me asking me to check with the delivery company instead. I am a foreigner in Japan. And being asked to check with a Japanese transport company of my missing luggage sent by the hotel. I can't communicate in Japanese. How am I supposed to talk to the transport company? For a country famed to be highly efficient in their delivery and service, my two luggage to be delivered turn out to only one and the hotel who delivered my luggage is not helping so ridiculous. This is a memorable stay for it in a bad way. I am tempted to leave every thing one star but I am not as unreasonable like this hotel service.