Guest User
December 16, 2025
This was the worst experience. There's no phone in the room to call the front desk. It feels like a forest lodge where you have to climb over 300 steep steps to reach reception, but you can't even call them, so you have to go up in person. The building itself is pretty, but there's absolutely no flexibility. In the room, there were only two shower towels and no small towels at all. It seems like a family lives there and runs the place, but they don't speak English, so I had to use a translator. I came with my mother, who wasn't feeling well. We needed to check out at 6 AM, and even though we asked for help with our luggage, no one came. All the lights in the entire resort were off, so the stairs weren't visible, making it extremely dangerous to go up. When I called using an internet phone to say we needed to check out and asked why no one came after our request yesterday, all I got was a single 'Sorry.' If you're traveling with an elderly person with mobility issues, absolutely do not come here.
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