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The hotel is beautiful and the location is very convenient. There are many restaurants nearby. It's easy to call a taxi and explore the nearby beaches. The staff were friendly and helpful. I requested a room on a higher floor and was happy to receive on with a beautiful view of the Bay Area. The room was clean and very comfortable. It was worth the price.

The hotel has a great location for families,for a single person it's a bit far from all the fun (but solvable by Didi).The room was really nice, super clean,the staff friendly, fast&easy to get to the airport, and there were some nice restaurants walking distance. Breakfast was totally worth it (58rmb), good selection of Chinese and western food.You just need to cross the road to be at the beach which was awesome!The pool is placed over the entrance so it gives a nice view, it's quite small tho and there are only like six sunbeds. Overall, I would def recommend it :)

The staff were extremely friendly and helpful. There were a lot of options for room service. The pool was great! Unfortunately there were some negatives. My room was close to an AC outlet so it could be noisy when you sit on the balcony. The noise insulation was not great: there were children running around on my corridor so it was difficult to sleep. I could hear every door slam on my floor. It is worth noting that the hotel does not have a beach so the views aree awesome but I couldn't sit on and swim at the beach. Definitely a good hotel for families. Maybe not so much if you want to do things within walking distance from the hotel.

Everything was great. The service was amazing, special thanks to Boris, he helped us to move around the city and recommended places to eat. The rooms are clean and spacious, big terrace with view to the garden was a good choice. I totally recommend this hotel, we travelled with our 6 months baby and everyone was so attentive with her.

Our stay in Pullman Oceanview was just perfect !! 😃😃 Eva was very simpathic and answer all our question (and in English !! what a pleasure !!) The hotel is very nice located, the beach is pleasant and the staff of the beach and the swimming pool is very convenient! As french travelers, we wanted an hotel where we can eat western food and the food was perfect for us during our stay 😍 The breakfast buffet was very cool too for the price, we ate lot of good western things ! I recommend the hotel for all the activities, the location, the sea, the pools, the big rooms, we love it 😍

The hotel is a little dated and you can tell it used to be nice and modern. The rooms could use an update or a little “zhuzh”though. The amenities are good and the grounds are well kept. The staff is also amazing and were helpful whenever I had problems. I do get you’re paying for the Marriott brand but compared to other Marriott owned hotels, this hotel is just ok. A bit underwhelming and overpriced. Breakfast was good with a variety of options from Western to Chinese. The restaurant also had tasty, flavourful food I tried for dinner. Big up to this . I was upgraded to the pool access room which was nice, I had escaped cold Shanghai for a warmer place, ended up not swimming because the pool was a little cold. Wish it was heated( maybe the kiddy pool was). Sanya was unfortunately gloomy and cold so didn’t get a chance to enjoy the ocean. Overall the stay was just okay. Nice if you want easy access to a beach you can actually swim in.

I wouldn’t stay here again. It’s not worth it. In my 5+ years of living in China and using Trip.com, this is the first time I’ve ever written a poor review. I should start by saying that the staff are incredibly courteous, just mostly incompetent. Out of the staff, there was only Vito, who was kind and prompt with check-in and follow up. Everyone else who works there of course has a very difficult job, and while they had a few mistakes here and there, I understand that 端午节 can be a very busy time of year. In those cases, the manager Brian was very kind to try and help resolve them. However, overall the hotel has policies in place that are just unacceptable. Firstly, after checking in I was told that there would be a music festival happening right next to the hotel. So for 2 days, I had to listen to nonstop EDM through the afternoon and night. It was so bad that my room would literally vibrate with the music until midnight. If I had been warned of this ahead of time, I would have chosen another place. But instead they chose the sneaky route and did not say anything until I had already paid the deposit and was in the room. So shady. Secondly, Trip.com lists this place as having an “exclusive beach area” but there was nothing of the sort. There IS a path to the beach, but on the way there you will come across a sign that says it is in no way linked to Shangri-La. There are a small amount of beach chairs out there, but again, they say this isn’t their property so I was worried the whole time that I was intruding. In addition, it’s still quite a bit of a walk, so remember to bring all your own things (water, towel, snacks, etc) because getting back to the property will take some time. Also, the area does not permit swimming. That is of course something they cannot control, but if you are hoping to swim in the ocean, this will disappoint you. Thirdly, breakfast was a mess. I am fully aware that things are different over a holiday, but they couldn’t fit everyone in the restaurant so they had to set up an additional “breakfast area” that had about half the choices—and then shove you away in this little crowded ballroom. I learned the second day that there was a patio option with no wait, and I actually had wanted to sit outside anyway, but no one told me this was available. Even then, I had to ask for my own cutlery (they gave me a children’s set), they did not wipe down the tables, and no one paid any attention to me until I finally showed some frustration. Fourth, the place is very much geared towards families. This place has the most “children-friendly” resources out of every Sanya hotel I’ve stayed in, and if you are a parent this is of course great. However, if you are looking for a quiet retreat, I recommend you look somewhere far far away. For my entire stay, I had to deal with screaming kids and their louder-screaming parents (two families got in a screaming match at the pool, and no one did anything except stare). It is definitely something to be aware of when planning your stay. Honestly, I wanted to spend as little time at the property as possible. It was just too frustrating, too loud, too disorganized, and a waste of my money. This place is taking advantage of the name “Shangri-La” to overcharge you.

The hotel is very old, the room we stayed in definitely needs renovation, and probably so do other rooms. The view is nice, though. The biggest disappointment was “private beach”. As the hotel staff pointed out, all the beaches in Sanya are now public, so no private beach whatsoever. The only thing the hotel could offer is a private gate to the beach, which was only open for one day during our stay, then it got closed because of some construction works at the beach. So, to get to the beach, we needed to take a detour through the main street which was awfully inconvenient. Just imagine going all the way back covered in sand and everything😡 The hotel has two swimming pools, one of them was closed. The other one was fine, no problem here. All in all, the hotel was quite a disappointment, not going back there again.

Firstly the concierge at the front desk was easy to contact before arriving at the hotel. My wife and I were celebrating our anniversary so I asked them to plan ahead whatever they could and they prepared some cake and a romantic bed setup. The front desk clerk was available at most times during the day if we had any questions or requests. The selected villa room was spacious and very comfortable. Room service did a good job daily and they were very understanding. The hotels facilities are pretty great. All maintained well. The location of the hotel is superb for yalong bay, it’s walking distance from the beach. The breakfasts weren’t bad either, and the breakfast time was up until 12:00 which is amazing. This was a fantastic experience and I’d recommend this hotel to anyone coming to Sanya for leisure.

The lobby is beautiful and the grounds are lush. It was hot at the check-in counter but you can get your BOGO Starbucks and relax on a settee, enjoying a sea breeze. Sea facing rooms are nice and have separate toilet and shower areas, with a hot tub on the balcony. Wifi was not working well for my conference calls but it looked like there were repairs made while I was there. Make sure to double check that you have a non smoking room at check-in or prepared to have to reiterate this, even if you booked non- smoking.