To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(1497)
Positive reviews(1384)
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Awesome rooms(169)
Friendly front desk staff(151)
Large rooms(73)
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Classy environment(45)
Convenient parking(14)
Stayed multiple times(12)
Great swimming pool(4)
Negative reviews(113)
Anonymous User
Superior Double Room
Stayed in Nov 2023
Business travellers
6 reviews
5.0/5
Outstanding
Posted on Nov 19, 2023
tinghaode
Response from Property: Dear guest, hello! Thank you for your affirmation of our service. We will continue to work hard to ensure that every guest has a wonderful stay experience. We look forward to your visit again and wish you a happy life!
Anonymous User
Deluxe Room (2 beds)
Stayed in Jul 2023
Family
25 reviews
3.7/5
Posted on Jul 30, 2023
Everything else is fine, just be careful not to hit the range hood. Remember to confirm that the deposit is returned before leaving the store. The front desk attitude is quite good. There is also a small garden at the back, so I didn't go there because it was too hot.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support to the hotel. We did not get your five-point praise. We are still a little disappointed. Maybe we still have something that is not in place. I hope you can point out our shortcomings when you come next time, and we will work hard to improve our guests. Check-in experience, so that every guest who comes to the store can feel the warmth of home, I wish you a happy life!
skybird9612
Leisure Double Room
Stayed in May 2023
Solo travellers
8 reviews
2.0/5
Posted on May 15, 2023
The room is relatively large is an advantage. The price is not high. There are four disadvantages:
1. The quilt is made in winter, and it is not breathable. Although the air conditioner is turned on at night to cover the quilt, it is still uncomfortable.
2. There are tables and no stools on the balcony. I don’t know where to put it for people to see or sit. I have taken pictures.
3. There are mosquitoes biting and noisy in the room, even though the electric mosquito coil is plugged in, it still doesn't work.
4. The cushions in the tea room were put under the tea table in the bedroom, for some reason.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and for your careful and careful comments. I am very sorry that you were not satisfied during your stay. We attach great importance to your feedback. Regarding the problems of mosquitoes in the room and defective room facilities, we will urge the relevant departments as soon as possible Improve, look forward to your next visit and experience, wish you a happy life!
Guest User
Cozy Room (Double Bed) (Special Promotion)
Stayed in Jun 2023
Other
7 reviews
1.7/5
Posted on Jun 24, 2023
I checked in on the evening of June 20th. I was busy for the first two days. I went back to the hotel and fell asleep. The third night happened to be the Dragon Boat Festival. After I came back, I sat on the sofa for an hour and operated the laptop. I found my waist was very itchy. Shinobu, look in the mirror, there are a few big red bags and underarms. Looking at the wall densely covered with bugs, the air-conditioning filter is full of dust, it must have not been cleaned for a long time, I changed the room after reporting to the customer service, thinking that I lived in such a poor house for the first two nights, I have complaints, Communicated with the supervisor and hoped to waive the room fee for one night, but the supervisor said it was impossible, so he had to give up. The most ridiculous thing is that the supervisor should be over 40. Seeing the bugs on the wall, that is, the small silkworms caused by humidity, I feel astonished as if I have never seen it before. This performance can win an Oscar.
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you for informing us of the problems you encountered during your stay. We apologize for your unpleasant experience during your stay. The hotel management attaches great importance to the problems you reported, and has urged relevant departments to kill the hotel park and rooms as soon as possible. , and resolutely prevent similar situations from happening. We apologize again and look forward to your staying in the hotel again and giving us the opportunity to express our apologies to you in person. wish you a happy life!
Anonymous User
Leisure Double Room
Stayed in Dec 2022
Other
3 reviews
3.0/5
Posted on Dec 10, 2022
The room is quite big. There is also a tea room with a small balcony. The light is good. It is the kind of apartment reformed. The bathroom is very small. The room smells bad when you first enter the room. There are broken hairs, not cleaned well enough, it's old and doesn't feel good, maybe not my style. My house price is more than 200 points. In fact, I feel that the price is more than 100 points. I can consider it when I stay.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for choosing Sanya Meiya Four Seasons Hotel, guest satisfaction is our eternal pursuit and motivation, we will continue to strive to do better, so that all staying guests have a value-for-money experience, If you have any problems during your stay at the hotel, you can directly communicate with the front desk. If you can solve them, they will be solved immediately. I look forward to your stay again and wish you a happy life!
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2022
Travel with friends
14 reviews
4.5/5
Great
Posted on Nov 10, 2022
The location is good, very close to Sanya Eternal Love and Hailv Duty Free Shop. The sanitation and facilities are average. The room is relatively large and has a balcony. The price/performance ratio is OK. It is very close to the nucleic acid testing point.
Original TextTranslated by Google
Response from Property: Hello, first of all, thank you for choosing Meiya Four Seasons Hotel. It is our philosophy to treat guests as relatives and do our best to serve every guest. Thank you for your recognition of us. We will continue to work hard and look forward to your coming again. wish you a happy life!
Guest User
Leisure Double Room
Stayed in Feb 2023
Solo travellers
7 reviews
5.0/5
Outstanding
Posted on Feb 15, 2023
The room is clean and easy to enter and exit. The room is large in size. I am very satisfied with Xiao Chen's service attitude
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey
Touxingshenpantongzhi.
Deluxe Room (2 beds)
Stayed in Feb 2023
Travel with friends
22 reviews
5.0/5
Outstanding
Posted on Feb 13, 2023
The waiter has a good attitude and cleans the room, and the service speed is fast, which is worthy of praise
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey
Guest User
Superior Double Room
Stayed in Feb 2023
Other
5 reviews
5.0/5
Outstanding
Posted on Feb 16, 2023
Give the front desk manager Rao a good review. I have been living here and feel like going home.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey
Response from Property: 尊敬的賓客,非常抱歉您在入住期間經歷了一些不愉快的事情,我們很遺憾未能第一時間瞭解情況當面溝通向您致歉,出現這個問題是我們的失職,我們非常重視您的反饋,之後會對員工加強培訓來提高我們的服務質量,若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!