leeyuzhen
October 24, 2023
The point! ! Accommodation in Sanya Bay is still a bit far from the beach!
Facilities: There was a smell of smoke when entering the first room. Contact the front desk and change to another room. Later, I discovered that the phone in the room was not working, and the front desk also knew that this matter was not handled during the stay!
Service: I want to complain here
1-At first, when I was asked to change rooms due to the smell of cigarette smoke, I was asked to go down and get the room key (the capital letters were outrageous).
2-I need to deliver water because the guest room phone is not working and I cannot receive the notification from the robot. After the robot went down, no one was there. If I had not used my mobile phone to call the front desk, I would not be able to drink the water. , robots are still delivering, but the service attitude needs to be improved!
Hygiene & Environment: There are almost no major problems throughout the country throughout the season.
Original TextTranslation provided by Google