Hyatt Place Sanya City Center

Hyatt Place Sanya City Center Reviews

Hyatt Place Sanya City Center

No. 360-1 Yingbin Road, Jiyang District, Sanya, Hainan, ChinaSee Hotel Details
Hyatt Place Sanya City Center
Hyatt Place Sanya City CenterHyatt Place Sanya City CenterHyatt Place Sanya City Center
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Reviews from Real Guests

9.3/10
Very Good
6088 reviews
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.5
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All reviews(6088)
Positive reviews(5983)
Reviews with photos/video(1789)
Delicious breakfast(736)
Friendly front desk staff(687)
Clean pool(424)
Great swimming pool(424)
Perfect for business trips(380)
Located in the city centre(284)
Nice sea view(77)
Easy to call taxis(53)
Negative reviews(105)
Dingdongma
High-altitude View Twin Room
Date of stay: Jun 2026
Family
12 reviews
10/10
Outstanding
Posted on Jul 12, 2026
This was my second stay here. My first visit was right after they opened and I was quite impressed. This time was still good; the hygiene was excellent. The staff were a bit indifferent, which was a shame, and unfortunately, I didn't get to use the pool upstairs this time, which is a slight regret.
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
Guest User
High-altitude Mountain View Double Room
Date of stay: Jun 2026
Solo traveller
22 reviews
10/10
Outstanding
Posted on Jul 5, 2026
Service: The front desk staff (LL) was fantastic! Always friendly and smiling, and very patient in answering all my questions. Ambiance: Great location in the city center with a wonderful city view. Cleanliness: Pretty clean.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!
Tiahryx
High-altitude Mountain View Double Room
Date of stay: Jun 2026
Travelling with friends
57 reviews
9.0/10
Great
Posted on Jul 6, 2026
Environment: Great, convenient. Service: Excellent, warm, and thoughtful. Breakfast: Wide variety, consistent quality, and nutritious. CDF Sanya International Duty-Free City shuttle bus: Very good. Includes CDF Hainan discount privileges and coupon package (applicable to designated brands and items at designated CDF stores).
Original TextTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Other
1 reviews
10/10
Outstanding
Posted on Jun 29, 2026
["1. **Business Travel Essential - Highly Recommended**\nI chose the Hyatt Place Sanya City Center for my business trip to Sanya, and my stay far exceeded my expectations! The location is super convenient, with plenty of dining options nearby and easy access to taxis. The room was clean and tidy, and the bedding was incredibly comfortable. The breakfast offered a wide variety of choices, including local specialties. The staff were very responsive to requests. It truly lives up to the standards of a chain brand. I'll definitely choose this hotel again when I return to Sanya.","2. **Attention to Detail - Highly Recommended**\nAs someone who frequently travels for business and stays in chain hotels, I was really impressed by the thoughtful details at Hyatt Place Sanya City Center. The full-room soundproofing meant I wasn't disturbed at all at night. The power outlets on the desk were well-placed, making it very easy to get work done. The bathroom had a perfect dry/wet separation and was spotlessly clean. Overall, it offers some of the best value for money in downtown Sanya."]
Original TextTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Gengenmingming
High-altitude View Twin Room
Date of stay: May 2026
Family
5 reviews
10/10
Outstanding
Posted on Jun 29, 2026
1. **Prime Location:** The hotel boasts an unbeatable location in the heart of Sanya. It's only about a ten-minute taxi ride to Sanya Bay, and there are convenient transport links to attractions in Haitang Bay and Yalong Bay. The surrounding area is a bustling commercial district, making it incredibly easy to find places to eat and buy local specialties without having to go out of your way. 2. **Thoughtful & Comfortable Rooms:** The rooms offer expansive views, with some even providing a distant sea view. The bedding is just the right firmness, perfect for relaxing after a long day. High-speed WiFi and smart home appliances are readily available, and the bathroom's wet/dry separation is very well-executed. Toiletries are clean and effective.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,酒店位於三亞市中心,交通便利,步行5-13分鐘即達天悦城、大悦城購物中心,車程10-13分鐘內,吃喝玩樂一站式集齊——直達三亞灣沙灘、椰夢長廊、東岸夜市、鹿回頭景區及海旅免税城。酒店將繼續提供舒適衞生的入住環境和貼心的服務,再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jun 21, 2026
Had a fantastic stay, truly impressed by this great value-for-money hotel. Its location on Yingbin Road makes it super convenient for getting to the train station by taxi, and the airport isn't far either. Plus, there are excellent shopping malls and duty-free shops nearby – a big bonus! The duty manager, H, and the front desk staff were very responsible and helpful. I loved the lovely scent of the hotel's toiletries. Also, the breakfast spread was amazing and delicious. Lastly, I highly recommend checking out the hotel's beautiful pool.
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6/8
Response from Property: 尊敬的客人,您好!感謝您選擇入住三亞中心凱悦嘉軒酒店並抽時間分享您的反饋。我們非常重視您對服務熱情度的中肯意見,這為我們指明瞭重要的改進方向。我們已即刻與團隊溝通,將致力於為賓客提供更富活力與温度的服務體驗。衷心期待您的再次光臨,讓我們有機會為您呈現一個更加完美的入住旅程。
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Family
6 reviews
10/10
Outstanding
Posted on Jun 21, 2026
After a few days in Sanya, I booked this hotel for the night before my flight, mainly because it's just a short drive from the airport down a side road. The hotel is very well-managed; the rooms are spacious, and thanks to the high ceilings, the views are excellent, including sea views. All the facilities in the room are quite new, and the shower gel and shampoo have a lovely citrus scent. Furthermore, the hotel's service response is incredibly fast; anything I requested from the front desk was quickly arranged and dealt with. It was excellent.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住三亞中心凱悦嘉軒酒店並抽時間分享您的反饋。我們非常重視您對服務熱情度的中肯意見,這為我們指明瞭重要的改進方向。我們已即刻與團隊溝通,將致力於為賓客提供更富活力與温度的服務體驗。衷心期待您的再次光臨,讓我們有機會為您呈現一個更加完美的入住旅程。
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Business traveller
5 reviews
10/10
Outstanding
Posted on Jun 20, 2026
My stay at the Hyatt Place Sanya City Center truly exceeded my expectations! The hotel's location is incredibly convenient; it's within walking distance to Sanya's core commercial district, and transportation to various attractions is very smooth. The room was clean and bright, the bedding was just the right firmness, and from the window, I could vaguely see a blend of city and coconut groves. The breakfast selection was rich, and the Hainanese specialty noodle soup and Qingbuliang (sweet soup) tasted very authentic. The front desk staff were consistently warm and attentive throughout my stay, check-in was very quick, and any requests were promptly addressed. Whether you're in Sanya for a leisure vacation or a short trip, this hotel is an excellent choice with fantastic value for money. I will definitely stay here again next time I visit Sanya!
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住三亞中心凱悦嘉軒酒店並抽時間分享您的反饋。我們非常重視您對服務熱情度的中肯意見,這為我們指明瞭重要的改進方向。我們已即刻與團隊溝通,將致力於為賓客提供更富活力與温度的服務體驗。衷心期待您的再次光臨,讓我們有機會為您呈現一個更加完美的入住旅程。
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 10, 2026
A faultless stay. The hygiene was impeccable; the room was clean and odor-free, and the bathroom had a great wet/dry separation with quick hot water. The facilities were well-equipped and relatively new, and the internet was smooth. Billie, a staff member, had a wonderful attitude – attentive but not intrusive, making it perfect for both business and leisure travelers. As someone who pays close attention to detail, this hotel truly left me with nothing to complain about! The room was equipped with a modern alarm clock, and there were multiple charging ports by the bed, which was very convenient. The toiletries in the bathroom were branded and smelled delightful. The soundproofing was also exceptional; once the window was closed, I couldn't hear any outside noise and slept soundly until morning. The breakfast was excellent value for money – truly fantastic!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hyatt Place Sanya Central and for taking the time to share your feedback. We highly value your honest comments on our service, as they provide important areas for improvement. We have immediately communicated with our team and will strive to provide guests with a more vibrant and welcoming service experience. We sincerely look forward to your next visit, so that we can have the opportunity to present you with an even more perfect stay.
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Other
54 reviews
10/10
Outstanding
Posted on Jun 9, 2026
Overall, my stay was quite good, and I'd definitely recommend this hotel! The location is excellent, with easy access to transportation and a wide variety of dining and shopping options nearby. The front desk staff was very efficient, making both check-in and check-out a breeze, and they were all very friendly. The room was clean and tidy, the bedding was comfortable, and the soundproofing was effective – I wasn't bothered by any outside noise at night. The air conditioning worked perfectly, and temperature adjustment was responsive. The bathroom was well-equipped, with a stable hot water supply and good water pressure. My only minor complaint is that the in-room Wi-Fi signal was occasionally unstable, requiring a reconnection. The breakfast spread was incredibly diverse, offering both hot and cold dishes, as well as beverages, and everything tasted great. All in all, the price perfectly matched the quality, making it a great choice for a business trip!
Original TextTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Business traveller
16 reviews
10/10
Outstanding
Posted on Jun 9, 2026
This hotel boasts a great location at the intersection of Yingbin Road and Fenghuang Road in the city center, making it very convenient for getting around. The rooms are clean and tidy, with comfortable bedding and a simple yet functional decor. The front desk staff were warm and efficient during check-in. While the breakfast selection is decent, the taste is average. The gym is well-equipped. Overall, it offers excellent value for money and is ideal for short business trips. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
Guest User
High-altitude View Twin Room
Date of stay: May 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jun 22, 2026
The hotel lobby is really comfortable with perfect service. The air conditioning is nice and cool, and you can order delicious juices, coffee, and even Kung Fu tea at the lobby bar. The front desk staff are very efficient, and the "hehe" team is fantastic! The Western restaurant is right next to the front desk. Breakfast offers a great variety, including tasty 'goodnight noodles' (wan an fen) and toast. In the evening, there's a sunset ceremony at 6 PM with foreign singers, which is amazing, and even polar bear interactions! The whole lobby is full of fun. It's excellent and offers great value for money.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,酒店位於三亞市中心,交通便利。酒店將繼續提供舒適衞生的入住環境和貼心的服務。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
caochengxian
High-altitude View Large Bed Open Room
Date of stay: May 2026
Travelling with friends
32 reviews
8.0/10
Very good
Posted on Jun 9, 2026
This is a business hotel in the city center, offering superb views, convenient transportation, and great value for money. It's perfect for business travelers or a quick stopover, but not ideal for a leisure vacation or lounging on the beach. The facilities are old, the room had a musty smell, and there's no self-service laundry. During check-in, a band next to the lobby front desk was incredibly loud – to the point where it was impossible to check in or even stand there. I'm not sure what the hotel management was thinking. I'd advise caution when going to the lobby between 6:00 PM and 7:00 PM.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常抱歉給您帶來了如此糟糕的入住體驗,看到您的反饋我們深感愧疚。關於您提到的問題,我們高度重視並立即進行了整改:噪音問題:對於大堂樂隊音量過大影響辦理入住的情況,我們已嚴厲批評相關團隊,並嚴格規定演出音量及時間,確保不再幹擾客人正常休息與業務辦理,特別是傍晚時段將加強管控。房間異味與設施:針對黴味問題,客房部已對該房間進行深度清潔、除黴及通風處理,並排查同樓層其他房間。設施維護:我們已制定老舊設施的翻新計劃,力求在保持高性價比的同時提升硬件質感。我們深知此次體驗未達預期,真誠希望能有機會向您致歉並彌補。若您願意再次光臨,請聯繫前台,我們將為您安排視野更佳、經過嚴格質檢的靜音房型,並提供專屬禮遇。期待您的諒解與再次檢驗!
Guest User
High-altitude View Twin Room
Date of stay: Apr 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on May 16, 2026
I really love this Hyatt-affiliated brand! Even though it opened in 2018, it shows absolutely no signs of age; it's incredibly well-maintained. The hotel lobby is on a high floor, offering city views, and from the bar, you can even see the ocean views of Sanya Bay – the vista is truly expansive. In the evenings, the bar features Filipino singers, creating a fantastic atmosphere. The craft beers and snacks at the bar are excellent value for money, making it a perfect spot to relax with colleagues or a few friends. The hotel also offers a delicious and very diverse buffet dinner in the evenings. Breakfast is great too. The rooms at this Hyatt Centric are very well-kept, and the bedding is incredibly comfortable, especially the pillows which feel like clouds. The hotel's service is also very efficient; Manager Harrison and his team are all very responsible and highly effective. The price is also reasonable.
Original TextTranslated by Google
6/12
Response from Property: Dear Guest, thank you very much for your recognition of our hotel and staff. The hotel's overall design style is simple yet stylish, providing a comfortable environment for relaxation. Enjoy panoramic views of Sanya's mountains, rivers, and sea through the floor-to-ceiling windows, experiencing a unique Sanya journey. The hotel will continue to ensure a comfortable and hygienic stay and continuously improve its attentive service. Please feel free to contact us anytime for any check-in related needs. Thank you again for your positive feedback. We look forward to your next visit and wish you a pleasant journey!
XL1112
High-altitude View Twin Room
Date of stay: Apr 2026
Family
20 reviews
10/10
Outstanding
Posted on May 31, 2026
Facilities: The room is spacious, and the amenities are new. Cleanliness: The bathroom is a good size, with excellent wet/dry separation. The shower wall handrail is a bit close to the toiletries; it could be placed further away. Environment: Stylish and relaxing, and the rooftop pool is a nice bonus. Service: Check-in was fast and efficient. There's a shopping mall about a 10-minute walk from the hotel with plenty of restaurants (including fast food) and a supermarket. A great choice for business travelers and families with children.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店及工作人員的認可。酒店整體採用簡約時尚的設計風格為您提供舒心的休憩環境,透過全景落地玻璃窗俯瞰三亞的城山河海,感受大不同的三亞之旅。酒店將繼續保證舒適衞生的入住環境和不斷提升更加貼心的服務,任何入住相關需求您都可以隨時聯繫我們。再次感謝您對酒店的肯定,期待再次光臨,祝您旅途愉快!