No.98 Haitang North Road, Haitang District, Sanya, Hainan, ChinaView Hotel Details
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Crowne Plaza Sanya Haitang Bay Resort Guest Reviews
4.9/5
Perfect
14004 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(14004)
Positive reviews(13922)
Reviews with photos/video(6685)
Perfect for kids(3477)
Delicious breakfast(1388)
Great swimming pool(1213)
Nice sea view(786)
Family activities available(775)
Has an infinity pool(565)
Has facilities for children(411)
Negative reviews(82)
Guest User
Club Ocean Front Room
Stayed in 2024年2月
Business travellers
3 reviews
5.0/5
Outstanding
Posted on 2024年2月20日
Emily delivered exceptional service with a warm greeting at check in area, she also showed around the property and breakfast time and introduction to their facilities , at the end she also got me a gift as a surprise , thanks Kitty , highly recommended
Response from Property: Dear guests, Thank you for taking the time to give us your feedback. We are really sorry that we did not give you a perfect check-in experience. We have given feedback to relevant departments and followed up your Suggestions. I hope you will see our improvement next time you come. Thank you again for choosing to stay in our hotel, we sincerely look forward to your coming again! General Manager: Geoffrey Ryan
Melvin
Premier Ocean Room-Two Beds
Stayed in 2023年10月
Family
3 reviews
5.0/5
Outstanding
Posted on 2023年10月14日
3 nights stay with my family , it’s an amazing hotel . I would go
highly recommend for those going to Sanya for holiday with family. You don’t have to worry about your kids doesn’t have nice food or entertainment . These hotel facilities are well maintained .
Overall experience very great . Definitely I will be going back there with my family again.
Specially thanks to Jessica and Grace as they very helpful
and taking care on our daily arrangement . Again, thank you to both of you .
Response from Property: Dear guest, thank you for sharing your stay experience with us amidst your busy schedule. And thank you very much for your generous praise of our hotel! We will continue to maintain high-quality customer service standards and strive to create a comfortable and warm stay experience for every guest! Thank you again for choosing to stay at our hotel. We sincerely look forward to your arrival again! Hotel General Manager: Geoffrey Ryan
Guest User
Deluxe Selected Ocean View Twin
Stayed in 2024年4月
Family
2 reviews
5.0/5
Outstanding
Posted on 2024年4月7日
Kily is good.
Bobayhy74
Superior Ocean View Room
Stayed in 2022年10月
Family
18 reviews
4.7/5
Amazing
Posted on 2022年10月12日
Breakfast was fantastic, loads of items for kids. My daughter went bananas over the ice cream and candies. The martini was a let down at the lobby bar. Overall, we enjoyed our stay and the staff are friendly. We will be back….
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Paul Alexander
Deluxe Selected Ocean View Room
Stayed in 2021年12月
Family
3 reviews
5.0/5
Outstanding
Posted on 2022年1月1日
Excellent location amazing hotel great facilities and great service. So many swimming pools including the roof top pool.. had a really fun new eve party as well.
will definitely come back again 😀
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Guest User
Superior Ocean View Room
Stayed in 2023年9月
Family
2 reviews
5.0/5
Outstanding
Posted on 2023年9月23日
Emily …… thumbs up
Response from Property: Dear guest, thank you for taking the time from your busy schedule to share your stay experience with us. Thank you for your love and recognition of our hotel! Our hotel has been working hard to create a warm and comfortable stay experience for travelers, and we are very happy that we can add happiness and joy to your vacation. Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again! Hotel General Manager: Geoffrey Ryan
Guest User
Deluxe Ocean View Room-King Bed
Stayed in 2023年3月
Family
1 reviews
5.0/5
Outstanding
Posted on 2023年3月7日
Joy is professional!thanks
Response from Property: Dear guest, thank you for taking the time from your busy schedule to share your stay experience with us. Our hotel must not forget its original intention and continue to uphold the concept of serving every guest! Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again! Hotel General Manager: Geoffrey Ryan
Guest User
Superior Ocean View Room-King Bed
Stayed in 2024年4月
Family
2 reviews
5.0/5
Outstanding
Posted on 2024年5月3日
Kily👍
Guest User
Deluxe Selected Ocean View Room
Stayed in 2024年2月
Family
1 reviews
5.0/5
Outstanding
Posted on 2024年2月23日
Stacey
Kim Dong Won (jindongyuan)
Deluxe Ocean View Room-King Bed
Stayed in 2022年8月
Family
2 reviews
5.0/5
Outstanding
Posted on 2022年8月6日
Staff(Avril) was kind, received many help.
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Guest User
Superior Ocean View Room
Stayed in 2023年9月
Family
5 reviews
5.0/5
Outstanding
Posted on 2023年9月19日
Jessica
Guest User
Superior Ocean View Room
Stayed in 2023年8月
Family
1 reviews
5.0/5
Outstanding
Posted on 2023年8月5日
Jenny
Guest User
Superior Ocean View Room
Stayed in 2021年9月
Couples
1 reviews
5.0/5
Outstanding
Posted on 2021年9月26日
Thanks for Nancy’s help. very nice.
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Shahar
Deluxe Selected Ocean View Room
Stayed in 2021年10月
Family
13 reviews
5.0/5
Outstanding
Posted on 2021年11月1日
Perfect facility
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Nibuyaozhizaipengyouquanliguodehao
Superior Ocean View Room-King Bed
Stayed in 2024年9月
Family
3 reviews
5.0/5
Outstanding
Posted on 2024年9月7日
I chose your hotel for the last three days of this trip, and I wanted to give the last three days of the holiday a relaxing ending. The hotel has complete facilities and is very close to the duty-free shop, which is convenient for shopping. I would like to mention that there are really rich children's activities, one after another, and the children have a lot of fun. They also said that they want to stay for a few more days. It is very friendly to families with children.
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The service is also very good. I am worried that the children will catch a cold after the bubble show. I always contact the concierge in advance, and the staff will help to arrange the bubble bath and put hot water in advance. The staff are also very warm and friendly, especially the beauty experience ambassador Miss May. During the stay, she answered all questions and responded to all requests. Every time there was a question, the information was replied in time. She would also take the initiative to ask if there was any need or help. She also gave a gift when she left. It was super nice! Thank you Miss May again, and thank every staff member for bringing us a wonderful ending to this trip. I will choose your hotel again when I go to Sanya next time!
Original TextTranslated by Google
6/12
Response from Property: Dear guests, thank you for sharing your stay experience with us in your busy schedule. Thank you for your love and recognition of our hotel! Our hotel has been working hard to create a warm and comfortable stay experience for travelers. We are very happy that we can add happiness and joy to your vacation. Thank you again for choosing to stay in our hotel, and we sincerely look forward to your visit again! Hotel General Manager:
Geoftrey Ryan