Yuchuansuji

The first two pictures are the online images of the specific room type I booked, and the ones that follow are the actual room type I stayed in! I come to Sanya for a few months every year and have stayed in many hotels, big and small! This time, the experience at this hotel was truly awful! On the first day of check-in, around 6 PM, the butler called me very enthusiastically to confirm the check-in time, saying someone would be on duty at 9 AM the next day and I was welcome to check in anytime! We arrived at 1 PM to check in, and they said the room was being cleaned. I mentioned I had a baby who needed to nap and asked if they could speed it up. The hotel then said they would upgrade me to a four-bedroom sea-view suite (I only needed three bedrooms). I didn't confirm that I wanted it, just said I'd go take a look later! When we got to the room, the moment we walked in and saw that shabby sofa, my husband and I had had enough. We said we'd rather switch back to the specific room type we booked. The butler then said it couldn't be changed, as that room had already been assigned to other guests! I then asked if we could move into it the next day, because we're in Sanya and if the experience was good, we were planning to stay long-term for a month. But the butler kept making excuses and just wouldn't give me the room type I specified! After we came back from going out that evening, the more we thought about it, the angrier we got. The hygiene was terrible in various places. We confronted the butler, who was extremely unreasonable. We aren't freeloaders; we just wanted to address the facts! I then filed a complaint with Ctrip! That night, my family and I just slept in our clothes, making do for one night! The next day, the main manager came, apologizing with fruit, and his attitude was sincere! Our attitude was very firm; one thing is one thing. We weren't targeting this manager; it just felt like we'd been scammed. The butler was completely unreliable! We are not freeloaders; we don't need any refund for the room fee. I just need to air my opinions! I had previously stayed at Jingka Homestay for a month-long period five or six years ago and always thought it was very good. Recently, I watched the ** boss's live stream, and the boss said, "The biggest taboo in running a homestay is 'good enough' and 'making do!'" That left a deep impression on me, and I never expected the actual stay to be so terrible... I will no longer have any expectations for Sanya Jingka in the future...

Just a 10-15 minute drive from the airport, right by the sea. The location is easy to find, and it's right next to Coconut Dream Corridor. The rooms are very spacious and clean. There were five of us, and three rooms felt very comfortable. We just scanned our faces to get upstairs when we arrived at night.