Sheraton Santo Domingo Hotel Reviews

Mario and Felix, staff that worked at the main guest and lobby did a fantastic job in taking care of my family and I.

The location of the hotel is good, the room is very clean, the facilities are perfect, and the service is good.

It's clean and the service is friendly. It is also famous as a filming location.

I stayed here on a business trip. The room is spacious. The food is so bad.

Beautiful and natural environment

There was a dog barking in the room in the middle of the night.

Hotel was old and outdated and would not give us a refund we should’ve got a refund it was not worth $700 for two nights

Two issues.one, I booked breakfast for three for one day and in the resevertion appeared, breakfast for one person. I told the hotel manager, I think his last name is Santiago, to charge my wife for the breakfast, let my daughter eat at no charge. She is a minor, and in my case, my breakfast came with the booking.They did not wanted to compromise. The supervisor said, I needed to discuss it with *******. I didn't eat breakfast in the hotel, I should be refuned. Two, an employee from the hotel opened our room door at 9:30, in the morning to see if we consumed anything from the refrigerator. Check out is at 1:00pm. This particular employee, never knocked the door, if he did I didn't hear it. Why would go in a room at 9:30am to check if you consumed anything from the refrigerator. I paid for that room until 1:00pm. When I return to NY, I would like to know if I was changed for breakfast for three. If you did , I need to be refunded or refunded for one, as I stated before.

The hotel was clean, the service was good and the amenities (pool, gym) were also very good. The hotel overlooks the boardwalk - which was pleasant. We were there over New Year’s and it wasn’t loud. Our only complaints were that the temperature in the hotel (not just our room) was very cold also the air conditioning was very noisy and the beds squeaked badly, making it difficult to get a good nights sleep.

This is clearly one of the worst hotels I’ve ever seen. The facility is very old and outdated. The furniture is vey old, very small rooms with low ceilings and extremely loud air conditioner. Disco playing all night and the walls are so thin that you can hear the conversation from the next room. They tried to charge me twice for the room that was already paid in advance. The restaurant is horrible the food is terrible and servers have an attitude for no apparent reason. They substituted, cheap vine for what was ordered but charge for the expensive one. Overall, just horrible experience. I booked this hotel for three nights, but I moved out after the first night. I simply don’t understand how somebody could give it a rating wonderful.

They were horrible very bad experience I have a baby and they let me out waiting with a toddler crying after a difficult flight. The told me they couldn't accommodate me that night. When I have already booked and paid in advance. After 45 minutes they decided to give me a room with a construction view . I left to Catalonia hotel next morning.

The best hotel for business in Santo Domingo

Need a better restaurant. By the time they bring the food to the table, it is already cold.

Loved the staff and service. I would recommend it and go back next time.