W Santiago

Known as the best hotel in the San Diego CBD area, there are the following problems: 1. English rubbish for all staff. Choose carefully if you don’t speak Spanish. The reception staff in the front hall speak English roughly equivalent to the level of Chinese junior high school students, which is extremely strenuous. When ordering in the restaurant, you and the waiter think you understand the exchange, and nod your heads frequently. As a result, it depends on your luck. . . . . . 2. The facilities are extremely unfriendly: the room cannot find a piece of paper, a pen, very few sockets, and the location is extremely inconvenient. (Although it's not a business hotel, don't tourists need to write a word?) No laundry bag for 7 days in the room! 3. The types of services are few and poor: During the epidemic, as a five-star hotel, it did not provide on-site nucleic acid reservation services, and did not help you. If you do not speak Spanish and are not familiar with the local situation, you will just die! I went abroad for 2 months this time and stayed in more than a dozen five-star hotels in various countries, but the only one did not help you with nucleic acid appointments. After you made an appointment, the hotel still set up obstacles everywhere! If you don't have the local currency, the hotel will never pay for you. In short, in a super five-star hotel, the guests take care of everything by themselves! By the way, the hotel does not own a car, you can only ask the front desk to call Uber if you want transportation services. 4. The service staff is extremely irresponsible, and the sense of service is extremely poor: I have made several appointments in the hotel conference room, and every time is no exception, no one has followed up. After you have an appointment with one front desk, you don't know the situation at all if you change to another one! Room cleaners never check whether there are laundry bags in the room! I can only put dirty clothes in the plastic bags I sent back to the front desk the day before every day, and I told the front desk n times, but still no one will bring you a laundry bag in your room. Stayed for 7 days, said it 7 times, and no one was in charge! I made an appointment at the rooftop restaurant after checking out, but because I left the room without a key, I couldn't use the elevator to the rooftop! When we arrived at the restaurant, there was no one, because no waiter knew that you had made an appointment! After calling the phone for a long time, the waiter couldn't understand what you want on the phone. You can only say one word come repeatedly, I hope he can understand it! After coming, he must serve the white man first. . .

Worst service.