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Matildas Hotel Boutique
4.5/572 Reviews

Matildas Hotel Boutique

Centro Santiago|1.24km from Casa Amarilla Portal Edwards
I can say the worst stay in my life. We arrived early in the morning after a night flight, we asked in advance if is possible to leave the luggage there, that's why we went directly there. When we arrived they asked if we want to do the procedures for checkin so we started them, but meanwhile a family arrived which seemed more important, because they were so focused on the new family that they didn't even told us about breakfast, or any kind of information - they remembered in the evening when we returned from diner that we were supposed to receive a welcome drink. We left for some breakfast in the city and some walking since the room was not ready. We came back earlier because it was cold and almost rainy so we wanted to wait in the reception( for an hour). When they finally gave us the room, the bed sheets were still wet and the room was freezing cold, we complained and after some running around they decided to give us another room or wait for the bed to be changed - we accepted the new room (we were so tired we even fell asleep on the sofa in the reception). I don't know if there were more than 3 rooms occupied. In the evening of our first day we received an email with some information, in that information was basically what they forgot to tell us at the checkin, like breakfast, and other details. In this email was mentioned about their restaurant that serves diner between 18.30 and 21.30, between Monday and Saturday, and a sandwich and salads bar that serves everyday. We decided next day to have diner at the hotel since we had to pack and go to bed early, we needed to wake up at 2.30 am in order to catch our flight. Well this didn't work out, apparently they don't have a restaurant, and I had to explain in a lot of different ways that we want to eat - the receptionists didn't speak english and we don't speak too well spanish. Also we saw that a wedding was having place in the garden - we were not noticed about it, and I am pretty sure we were the only guests in the hotel that didn't attend the event. The event didn't bother us, the garden was on the other side, but around midnight the guests started to go to their rooms and a lot of doors slamming and talking on the hallway, and the catering teams were gathering the stuff with the music from their cars at maximum volume, also slamming a lot of stuff like they were in a jungle not in a hotel where people sleep. I had to go three times to the reception to complain until the receptionist told them to turn off the music, but the scandal continued anyway. After only one hour of sleep I asked for a refund for that night, but I understand the receptionist got probably only 10% of what I told her about not being normal to pay 150 USD for a 4* hotel and not being able to sleep because they organize events that they do not mention to their guests. I slept better in a tent in the middle of the forest during a storm!

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Reviews for Santiago Hotels

Searching for hotels near Casa Amarilla Portal Edwards? Compare room rates and reviews to find your ideal stay.
Hotel HW High Wellness
4.1/549 Reviews
Centro
We stayed twice at the hotel during our visit to Chile. Rooms are adequate and as expected. The people are the best and so helpful just great. Even if your Spanish is wanting you will be served well; and if a misunderstanding occurs, it will we rectified. The hotel is in an interesting neighborhood and close to the Metro. One important issue: there are no sign to indicate that you are at the hotel; apparently the neighborhood building code does not permit it. Be reassured the address is correct, you just have to cross what looks like a bicycle parking lot for ubereats or grubbhubs…An alternative is Romero 2828 during daylight.
Best Western Estacion Central
4.3/597 Reviews
4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua
VR Suite Santiago
4.2/510 Reviews
Centro
The hotel is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very good and it is very
RQ Santiago
4.2/544 Reviews
Centro
The breakfast was very rich and it was ok to eat. The supermarket is just below the hotel and it is very convenient to cook with a kitchen. In addition, about 500 meters from the hotel is the terminal for the airport bus. The overall feeling is good and the transportation is convenient. It is the first choice for home travel and business travel. The air-conditioning sound in the room is relatively loud and needs to be improved by the business.
Ibis Santiago Estacion Central
3.8/588 Reviews
Para quem vai se deslocar pela cidade (metrô) ou para fora dela ( ônibus ou aeroporto) este Ibis é bem útil. A região é um pouco movimentada e deve-se ter cautela - nada que um brasileiro nao tire de letra. O hotel está bem detonado, em relação à outra hospedagem nossa ( 2012). O atendimento é ruim, principalmente no bar/restaurante. Não espere o padrão Ibis aqui, é pouco abaixo. Mas ainda assim, pode ser uma boa opção se a estadia for curta.
Matildas Hotel Boutique
4.5/572 Reviews
Centro
I can say the worst stay in my life. We arrived early in the morning after a night flight, we asked in advance if is possible to leave the luggage there, that's why we went directly there. When we arrived they asked if we want to do the procedures for checkin so we started them, but meanwhile a family arrived which seemed more important, because they were so focused on the new family that they didn't even told us about breakfast, or any kind of information - they remembered in the evening when we returned from diner that we were supposed to receive a welcome drink. We left for some breakfast in the city and some walking since the room was not ready. We came back earlier because it was cold and almost rainy so we wanted to wait in the reception( for an hour). When they finally gave us the room, the bed sheets were still wet and the room was freezing cold, we complained and after some running around they decided to give us another room or wait for the bed to be changed - we accepted the new room (we were so tired we even fell asleep on the sofa in the reception). I don't know if there were more than 3 rooms occupied. In the evening of our first day we received an email with some information, in that information was basically what they forgot to tell us at the checkin, like breakfast, and other details. In this email was mentioned about their restaurant that serves diner between 18.30 and 21.30, between Monday and Saturday, and a sandwich and salads bar that serves everyday. We decided next day to have diner at the hotel since we had to pack and go to bed early, we needed to wake up at 2.30 am in order to catch our flight. Well this didn't work out, apparently they don't have a restaurant, and I had to explain in a lot of different ways that we want to eat - the receptionists didn't speak english and we don't speak too well spanish. Also we saw that a wedding was having place in the garden - we were not noticed about it, and I am pretty sure we were the only guests in the hotel that didn't attend the event. The event didn't bother us, the garden was on the other side, but around midnight the guests started to go to their rooms and a lot of doors slamming and talking on the hallway, and the catering teams were gathering the stuff with the music from their cars at maximum volume, also slamming a lot of stuff like they were in a jungle not in a hotel where people sleep. I had to go three times to the reception to complain until the receptionist told them to turn off the music, but the scandal continued anyway. After only one hour of sleep I asked for a refund for that night, but I understand the receptionist got probably only 10% of what I told her about not being normal to pay 150 USD for a 4* hotel and not being able to sleep because they organize events that they do not mention to their guests. I slept better in a tent in the middle of the forest during a storm!

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