Ecohotel Yachay Tayrona Dentro del Parque Tayrona

From a service perspective, I give 10 out of 10: to Dilo, the super Cavallero who manages the dining room-bar, helps in the kitchen and at the reception desk when needed. English speaking guests can rely on him. The receptionist (whose name I'm sorry I don't remember) was very patient and quick to react when we had an emergency. The bellboys-gardeners and maids all provided excellent service, were responsive and friendly. I do think however that additional staff would be helpful to alleviate their heavy workload and long working hours. The property is very clean and comfortable. However, given it's structure on the mountain side it is defnitely not accessible to wheelchairs nor walkers. If you walk with a cane, take a long, deep breath and prepared for countless stairs of uneven heights and uneven surfaces... or look for a location more adapted to your needs. Menu is limited if you're vegetarian but everthing is extremely fresh. Fruits are amazing!

All a bit disjointed and disappointing. Very slow service, long wait for food, the food was OK, but not great. Which was a shame because the place looked really nice and I expected to want to come back. Unfortunately I won't. Our waiter seemed very inexperienced and it is down to management to support them and make sure they are trained properly to be able to do the job and give visitors a good experience. You are charging higher prices, you need to provide a higher level of service.

Let me start by saying this was the worst hotel stay we’ve had in Colombia! DO NOT STAY HERE! We showed up at 12:30pm for check-in, our room was not ready. We ended up waiting for 2.5 hours for the room. We weren’t even offered a complementary bottle of water while we waited in the heat, sweaty and tired from travelling. Once we finally got to the room it was not as advertised. The room we rented was a jr suite. In the photos posted on line it had a sofa, nightstands, and generally looked inviting. The room we got had none of this, there was one SMALL table in the corner of the room, and nowhere to sit. Further more there wasn’t proper window coverings, people could literally look in out windows and see us clearly as the only window covering was an extremely sheer piece of fabric. The beds are hard as a rock and must be the cheapest mattress that the owners could purchase. To add to the discomfort the pillows were equally cheap and hard as well. When we got to the room we wanted to shower but there wasn’t any water. This was an ongoing issue. Finally that night we had enough water to shower, however the next morning there was no water again! And with roughly 40 people in the hotel and no functioning toilets…..! Once when my wife asked for the water to be turned on so we could shower she was given a VERY rude looks and dismissive response from the OWNER! Now on to the food. The included breakfast was bland, it came with DRY toast. When I asked for butter or jam, I was informed the hotel didn’t have any of either! The bread for the toast was the cheapest bread one could buy. For dinner we waited for 1:45 for our food after ordering. Now this wasn’t the fault of the staff. There was only 1 server for over 40 people and he was required to mix the cocktails, take the orders and bring the food out. Also the kitchen only had 2 people working in it to prepare food for over 40 people. As for Managment/Owners, they sat at a table and were very rude to the only server they had while they took up a table as guests sat and waited on the sofa for a table to free up. For one dinner we asked for a side of guacamole and the owner would allow them to prepare it unless we ordered an additional dish that came with guacamole! Furthermore we ordered a side dish of fruit and they drastically over charged us for it. The general maintenance of the hotel is terrible. There were rotten railings that haven’t been addressed for years, creating a very serious safety issue. It was extremely clear to all the guests present that ownership wasn’t interested in spending money on their guests experience or comfort. Owners we’re present several occasions we were in the restaurant and not once did they even acknowledge the guests. Having travelled extensively throughout Colombia on 3 separate occasions, this was the worst managed/owned hotel I have encountered. The only good was our server Renzo was awesome. He literally ran off his feet to ensure guests were s

I would not recommend this hotel. There is construction below our room when we asked at 10PM to have the noise stop the manager asked us to allow it til midnight! The construction is all day with no chance of relaxing in our room. The wifi is spotty at best and only in one small section of the restaurant. The food takes forever. Took 1:15 hours to get a wrap with only 1 table ahead of us. The kitchen and servers are under staffed but they try. There is nothing to do at this hotel