Quinta Real Huatulco

Here is the listing of disappointments: 1. Credit has not been issued for the four nights that I turned back to the hotel. I was expecting three nights to be credited to my AMEX card, but they have NOT sent any credit to date. I left the hotel approximately Feb 19th 2. The hotel is very under staffed. There was little to no service available on a consistent basis on the patio, bar or restaurant. 3. The hotel is lacking funding and lacks any updates. Furniture like dresser did not have drawers that functioned. Housekeeping staff took NO measures to correct the issue. 4. Level of cleanliness when first arriving into the room was poor and clearly dirty in the bathroom. 5. The room had a nasty smell of sewer gases present in the room. 6. I would not recommend this hotel

Property was very quite, a lot of stairs, meals very expensive for what you received, service was excellent, staff very friendly, to get to pool or beach either shuttle or slot of steps, view was incredible

Room was spotless and always refreshingly cool. Bed and bedding were top shelf. Small hotel on hilltop. Amazing vistas and a tranquil environment. Exactly what we were looking for. Staff was very respectful and responsive. The food and drink were expensive relative to local restaurants, so we went into Crucecita to eat on most nights.

The hotel itself could not be more lovely. We stayed in one of their nicer rooms (102) and I didn't want to leave! The food was delicious, the staff friendly and accommodating...

The room was spotlessly clean. We loved sitting on the balcony watching the birds fly overhead and the morning scent from the forest was great. We spent at least a couple of hours at the pool each day and enjoyed lunch and drinks there. There are about 125 steps to go down to the pool or beach but the hotel will call a shuttle take you back up to your room. Staff was excellent.

Beautifully located hotel on the cliff. Not for everybody, challenging walk to the pool and the beach.

I would highly recommend spending a little extra for a room with a private pool. We made great use of ours, along with the spacious balcony. The room itself was a good size, clean, and comfortable. Because it’s a smaller property, the hotel felt quiet and relaxed, and the main pool and beach area were never crowded. The staff were friendly and helpful, and the bed was very comfortable — it was also extremely quiet at night, making for a great sleep. We enjoyed the food at the hotel restaurant, though we found it quite expensive — roughly double the price of similar meals in La Crucecita, which is about a 10-minute taxi ride (around 100 pesos). There are also a few restaurants within a 15–20 minute walk if you prefer to stay nearby. A kettle or microwave in the room would have been a nice addition for making tea or heating small items. The hotel has a unique look and lots of character, surrounded by trees, lush vegetation, and birds. The hillside location offers amazing views — my favorite moments were watching the sunrise from the balcony, taking a morning dip in the private pool, and listening to the birds. While the property is older and could use some updates, it was clean and full of charm, which mattered more to us than a modern but characterless resort.

The hotel is beautiful! The staff is so welcoming and friendly. The food was delicious. The highlight was to be able to wake up to beautiful sunrises. We will be back again