Fearless09563443417
May 8, 2024
Just got back from a week AI here and can’t wait to go back, it’s my new favourite hotel. Won’t repeat lots of previous comments but would just like to say a big thank you to all the staff, so friendly and helpful an asset to the business. Our room was a basic garden room in the basement, I did feel a bit as if you were the poor relations going down there, the floor covering in the corridors left a lot to be desired but once in the room everything was fine and a lovely little garden outside. A kettle and some expensive looking herbal teas was provided. I would just like to reiterate one previous comment about the bar service, it was a bit confusing, when they’re busy in the evening they prefer you to sit down and order, some people went up to the bar and they sometimes just don’t have the time to deal with them if you take a table you’re served really quickly anyway. The hotel management need to make this clear. In the restaurant they also prefer you to sit and be served your drinks, which again isn’t a problem. I found the breakfast and lunch the most enjoyable meals, in the evening they did do a theme every night Japan, Mexican, Moroccan tagine, which tasted ok but looked a bit unappetising. One evening my chicken from the griddle wasn’t cooked properly, I told the server but he wasn’t really interested. Likewise the hand sanitizer was empty for 24 hours, again I mentioned it but nothing happened, I might be labouring this point, but having contracted a really bad bout of food poising on a previous holiday I’d prefer it if the guests were encouraged to use it a bit more. This is the reason I’ve not given a five star review. I enjoyed the entertainment, Mowtown man was great, also rock group on Monday, everyone was dancing and having a really great evening, not everyone was old. I know some guests like music around the pool area but to me not having it was a bonus. So all in all a great holiday, thank you, Iberostar.