Koisi Hostel

We booked a complete room for 4 adults, immediately checked with hotel to make sure we had a private bathroom since we were traveling with my elderly parents, a private bathroom was all we cared about, they confirmed that the bathroom was inside but when checking in later that night, the bathroom was shared with other rooms and when we called to complain about it, they just said that the case was being reviewed but didn't answer until 72 hours later and they denied our claim. Not going back there and not recommending it to anyone with a family.

We were a group of 8 traveling together and walking the camino del Norte. This is on the other side of San Sebastián so added several km to an already long hike...in addition the check in process is the worst I've ever experienced. It took us 2 hours + as there is no person at the front desk to help. I was literally standing at an intercom with 7 others waiting for almost 2 hours! there has to be a more accessible way for those on the go to not have to enter every person' information. A front desk person would make this a much more pleasant experience. Otherwise it was miserable.

I generally don't like to write a trip advisor lodging review unless I've stayed at a place for at least two nights. I'm making an exception for the Koisi because the staff was so disagreeable. Reservation was made by a Spanish tour company I am using to book nights as I walk the camino to Santiago. Upon entering the facility, I showed a woman my passport and asked that she stamp my pilgrim credencial. She placed the stamp but refused to place a date after the seal. I have never had a hotel or lodging refuse to fill in the date that I stayed with a place on the camino. It may take three seconds. It is simply unheard of. She said in English that I could do it my self. The next morning I wanted to order my pre-paid breakfast. There were four choices, with pictures. I told the "gentleman" taking the order what I wanted In Spanish and pointed to the picture. He refused to take my order unless I spoke to him in English. I've never had this experience before at any other lodging in Spain, and I've been visiting here for over 50 years. I'm a fluent Spanish speaker. The owners obviously know that they have snotty employees and just don't care. I would definitely NOT come back her. The lodging public can do better.

I was emailed a code to get into the property, there was no one on reception to welcome me. I booked in a hurry and my bad, didnt realise this is a digital property, I have never heard of such a thing. I managed to get into the building, found the room numbering system very confusing, the lovely cleaning man who spoke no English assisted me to my room where we discovered my door code would not open the dorm room door. After ten tries he went and got a card and I managed to open at door. It was at this point that an ungodly stench, reminiscent of a football team locker room after a game, hit me in the face. It was absolutely disgusting. There were five sweaty guys in their marinating in each others stench. It was after midnight, I was exhausted, I went to bed. Immediately in the morning I went to the front desk and asked to be moved, there was a bit of mucking about because the lovely girl there was only admin and had to call someone else who had to call me back...the answer was pretty straight - You booked a share room, deal with it. I asked for a refund and was told No. I took breakfast which was extremely basic. I had to return to the room, opened the curtains and the window as wide as it would go to air the room out. I'd say this place isn't bad unless you have an issue, then you are on your own. The facilities are pretty average. They have only one washing machine and dryer for the entire hostel and the bathrooms on my floor, the toilet was half broken and only one out of two showers had a door that locked. It is quite far from the center of town. To top it off, I had twice emailed the hostel to advise I have a disability and require a bottom bunk and to ask if they have a private fridge where I could store my medication. They never responded and my meds need to be in the fridge, I had no choice but to leave them in the very small and hardly sterile or secure, common room fridge. When I retrieved the bag on the last day, more than half my medicine was missing. Very expensive and much needed medicine. I came away with a six month supply, now reduced to six weeks and I can not afford to replace them. Not a happy camper but what can you do ? I left but hey, it is cheap and you might have a better experience.

Great location, just a short walk downhill from the beach. A cozy hostel with a very nicely decorated public space/restaurant/lobby. Very friendly, english speaking staff. Rooms are very basic, but nice and clean. Beds and shower are very good. We had the family room with two kids, age 5 and 7. Would recommend, but keep in mind that the upper bunkbed had no “fence” so it is not safe for kids to sleep in. Also keep in mind that check in is self service. We saw some 50+ aged people struggeling with this.

This place pretends to be somehow fancier by having an online front desk, but in the end it’s just a grim hostel that tries to save even more personell. I don’t usually mind the regular hostel chaos and dirt but here everything is filthy, a lot of things are broken - not a single drain was not clogged, lockers don’t work, bathroom doors being held together by makeshift, mattresses are worn out. If you’re taller than 1m80 don’t go! The beds are literally that long and boxed in at the top and the lower end, so there’s no chance of a good sleep.

Lovely hostel, well located not far from a beautiful and safe beach with lifeguards. If you come from the train station by bus, it is only 5-8 minutes ride. I liked the bags on the wall by the bed head, very practical. Breakfast is typical Spanish, I enjoyed the fresh made tortilla. I paid 158€ for 3 nights in July, this is very reasonable for the high season. Few disappointing points : I haven't noticed the pillow and bed linen were in the locker in the room as I arrived very late at night. I believe it was not written on the website so this would be very useful information to display. Lucky the girls sharing my room came back after me and showed me. I also would have appreciate a sink in the kitchen and cutlery.

My humble impression: location good, clean, beds too small for 1m90. Diagonally i managed to sleep. Overall decent but the price? More than 40 euro without breakfast, that not a hostel price for me!!!

Kontiki Tours and kids at a sport camp overwhelmed the hostel. Some staff were helpful, some moody. The beds offered little privacy, and the rooms were tight. The patio was unavailable for some reason - or reserved for the bus tour. The location is up a hill, but the parts with views have no chairs or social amenties.