Hotels near Euskal Itsas Museoa, San Sebastian

unfortunately the room was not so clean on arrival, we found dark hair in the bathroom and a soft drink bottle with cigarette stubs on the balcony. the room had a whirlpool, however, the hotel staff explaining how it works only spoke local languages. we decided to have breakfast outside the hotel as it was extremely expensive. The hotel is the only 5 star that we found directly at the beach. Parking was very well organised and directly in front of the hotel, the beds were good and so was the shower and bathroom facilities. Next time we would look for a hotel with better value for money.

Room Mate Gorka is a fantastic location for a holiday in San Sebastián. Our room was spectacular. Clean and spacious, with a lounge area and one& half baths. The staff was very friendly and helpful. The daily breakfast was just right and delicious. The is a top notch hotel!

The room was very good, there was a high-end feeling, and welcome champagne was also sent. The front desk service was warm, helped to book the restaurant and provided various information. There is a little regret that there is no big mirror in the room and it is impossible to shine. I don't know what the reaction of those stars to try on clothes without a full-length mirror when they come to live

Please do not book to stay at this hotel. They have questionable morals and appalling customer service. I was booked to stay here in June 2024 with my friend Helen. Unfortunately, the day before we were due to travel I started experiencing pregnancy complications and ended up in a&e. My friend Helen contacted the hotel on my behalf to explain the situation, that I was in hospital, and that I'd been advised not to travel. Obviously, we were devastated that we wouldn’t be able to make the trip but obviously the fact I was experiencing worrying pregnancy complications was more concerning at that time. We appreciate hotels have a cancellation policy, however we were not asking for a refund, simply to be able to use the money we were paying as credit towards a stay another time in the year. As we thought we were dealing with a reputable hotel company, we expected a level of understanding and compassion considering the situation. My friend was met with a firm no and a highly unprofessional response, asking us to ‘see if we had other friends who could enjoy the stay’ and offering a 5% discount on future stays. We were utterly shocked by how poorly this was handled. To make things worse, and whilst we were still trying to navigate the highly upsetting situation, the hotel then promptly charged us for the entire amount for the stay, before we'd even have checked in, which added even more undue stress onto what was already a highly stressful situation. About 4 days later, I personally contacted the hotel, to see if they might have had a change of heart and asked to be put in contact with the manager of the hotel. As I was still having ongoing issues with my pregnancy and hospital visits, this wasn't something I wanted to be dealing with, but as this trip was a real treat for us, and a lot of money, their actions left me with little choice. I received absolutely no response from the hotel. I followed up 2 days later in the hope that someone might have the decency to respond or offer any kind words, and try and rectify the situation, but they once again ignored my email. I have honestly never dealt with a company with such a lack of morals or professionalism. Based on how they've acted so far, I assume the hotel may try to dispute my stay, as the booking was in my friends name, but I hope anyone reading this would query why I'd bother to write this were it not the truth...

The hotel is super luxurious, the location is great, the hotel is very new, the room is large, the facilities are complete, the service is superb, the breakfast is great, in short, it is a superb travel experience

Unfortunately the hotel was a little underwhelming for me. We stayed for 3 nights at the City room, which says it can come with two Twin beds, a double bed, Queen, or King-size. I must have been unlucky because we had a double bed and room was tiny (there is no way a queen or king size bed can be included in the room). The layout was very odd: room was very small but it had a wide entrance and sizeable showers and toilet which was as big as the room. The only positive was the balcony which was quite nice (and big!). The breakfast was quite nice with plenty of choices so we enjoyed that. The other positive was the nice rooftop pool and lounge which would be nice during a hot summer. The gym is pretty good for the hotel, you can get a good workout here. And the indoor pool/sauna is delightful. We spent a few hours here relaxing (and inclusive of hotel price). However,i would also say the location is not ideal for us. We only had 3 days and most of the attractions are located and tours in the old town which was 15-20min walk away, so as we spent a lot of time there with rests in between day and night, we spent a lot of time walking back and forth which became tedious after a few days. When I come back to SS i would likely find a hotel closer to the old town. This is just my recommendation though.

I’d personally recommend this amazing hotel for anyone that’s visiting San Sebastian. The location of the hotel is amazing since it’s very close to the beach, and to the centre. The staff are very pleasant, young and very friendly personnel, they took their time to explain some places to see and how to get there. I also have to say the rooms are big, very clean and modern! We also had breakfast and due to the Covid situation there isn’t a buffet however you order a la carte and the food was very nice. I hadn’t been in Spain for a while, as I live in Dubai now and I have to say that it felt so nice to go back and be able to stay at such a cozy yet modern hotel! It has recently been renovated and the job put in is so worthy. In a overall of this hotel I have to say I was very pleased with every detail and all the effort the staff has provided to us during our stay! Also, don’t forget to visit the rooftop if you’re staying at this beautiful hotel because the views are purely amazing, they also have a chill out area there. Definitely coming back when I have the opportunity

Spent two nights here at the end of May. We arrived into San Sebastián on the bus from Bilbao Airport and after a 30-minute walk arrived at the hotel. We got to the hotel around midday and were thinking of leaving our bags at reception until the room became available, but after 15 minutes we were able to check in and get our cardkey. The room was very contemporary with a comfortable bed and good storage facilities, a fridge and a safe. As is common in Spain there were no tea of coffee making facilities, but complimentary water was provided. The room had a balcony that looked out over the main road outside, but the room had good soundproofing and we were not disturbed. The bathroom was clean and modern, though was incorporated within the bedroom rather than being a separate room. This meant there was little soundproofing and the frosted glass did not leave much to the imagination! The hotel is about 30 minutes away from the main tourist attractions of San Sebastián, and is in a more residential part of the city. There are some great bars and pintxos restaurants close to the hotel, and in one particular we would recommend is Oliyos. There is no restaurant on site but they do have a coffee bar, though we went out for breakfast both days to a bakery across the road. Ondarreta beach is close by and on the first day of our stay it was warm and sunny and we be spent a few hours there. Overall we were happy with our stay here and would recommend as a base when visiting the city.

Quick Notes: Great Value The beach is a 7-10 minute walk Lots of close restaurants and bars The more quiet side of San Sebastián Outstanding Front Desk What a splendid hotel! I thoroughly enjoyed my stay at this NH, which felt like a perfect place to retire for the evening after a long day on the beach. My room was modern and spacious - and the room service was phenomenal. The front desk staff was particularly helpful whenever I had questions or needed help with something. This NH might also have one of best burgers in Spain. The restaurant downstairs was also phenomenal, and the cocktails were on point.

We chose this hotel for our express exit to Donosti in accommodation and breakfast and we loved it! The room is very beautiful, modern, well equipped, the comfortable beds, a very chill-glass shower, the very soft and absorbent towels, hair dryer ”real” (not the powerless tube that usually offers other hotels), The hotel is located in the heart of the city centre, and the hotel is located in the heart of the city centre. The room was very comfortable and the room was very comfortable. The coffee shop despite being capsules offers a very rich coffee without being the ”aguachirri” you usually find in hotels. Personally we loved it. We were left two posts and a welcome note with a bottle of water. We recommend it and if We'll return to Donosti without doubt to repeat.