SureStay Hotel by Best Western San Rafael

The place was clean but the location wasn’t one of the best, especially if the parking lot is open.

The front desk is an absolute ass! Terrible customer service and bad attitudes. No care or effort whatsoever!

Our first room had a refrigerator that had leaked onto the floor in front of it causing a large soft spot that had saturated the floor and smelled awful. When I went to explain to the owner it didn't seem that this was the first time he was told about it. We then were transferred to a room that had ran out of shampoo and soap in the shower containers. There were 2 towels and one wash cloth. Also, there was no toilet paper roller. It had an oder, not as bad as the first room but did not smell clean. On the outside it was kind of scary looking with multiple people walking around that clearly weren't there to stay. Worst Best Western we have ever stayed at.

This place is clean and inexpensive. Its in a working class neighborhood. I did not feel unsafe however i did witness what appeared to be working girls in the room next to me. They quieted down around 11 pm and were no bother to me. Theres a great coffeehouse across the street. The advertised "breakfast" at this spot is inedible (for me) packaged bagles? Packaged oatmeal...no thanks. Just get a loaf of wheat bread and some butter would be better. You guys can do it! Make a better breakfast and get some security to walk through every once in a while

I like that was very clean , just some of the staff was little rude at times

Even though it's close to the highest, iirc not that loud. Beds were comfortable. Very clean!

Could not believe we paid $200 to stay here! Right next to a freeway and the surrounding neighborhood was awful. Loud music playing in the apartments located behind motel from 2:00-6:00am. Paper thin walls and no breakfast offered. Horrible stay; never again

I was pleasantly surprised to have a very quiet night of sleep with the hotel being close to the highway. Clean room, free breakfast and friendly staff.

Spend $50 more and skip this place. Carpet and room smell moldy. The facility allows smoking…are you kidding me?? Homeless encampments close by. No table lamps by bed (either side). The room slopes and has uneven places on the floor. Breakfast is served in a 3’ by 3’ area very cramped…the entire lobby is quiet small and stingy appearing. Bottom line: minimal investment and effort made to make this setting comfortable and welcoming. We were here for one night only and it’s definitely a one and done experience. Two good things: the shower works well and the receptionist was meticulous and careful with my credit card and the check in process and also gave us an upstairs room without attitude when I requested this.